Xtermco Inc

In 2012, I bought a home that was termite tent fumigated by Xtermco for termites. Xtermco gave a warranty that was transferred to us. We experienced termite droppings in the home when they fell on us and the living room floor. We called for an inspection and an inspector came and without going into the attic said, its old droppings. We experienced more droppings and saw live termites crawling on our family. We called again for an inspection. The inspector again said its old damage and nothing new. But we were getting rained on with termite droppings and still killing live termites. The last inspection was done on October 9, 2013. According to the work order «Live d/​w termites in attic rafter and joist above child’s bedroom and joist above kitchen.» I received verbal and written email stating: Termite Fumigation Retenting was scheduled for Nov. 12, 2013 with onsite prep work for Oct 30, 2013. Then on Sunday Oct. 19, 2013, Sunday, in the morning, an Xtermco representative called and left a message on my cell phone stating the President of Xtermco Inc., has cancelled the tenting that was scheduled and you can not expect any further inspections or treatment from Xtermco.
I want to warn all of my experiences. I even have newborn babies with termites crawling on them and termite droppings falling on them, possibly going in their mouths, eyes, noses and lungs.
Be careful. I even felt threatened by the Xtermco caller who gave me notice of the change and even told me too bad when I told him I already made plans for the prep and tenting. My family’s health is in danger and the home is threatened but Xtermco said for me to call Actionline, the Better Business Bureau or take them to court. But Xtermco will not tent fumigate and kill the termites they found. The Xtermco caller said the President of Xtermco wants it this way.
We wanted to Inform the public of our recent experience.

In my one minute encounter with Xtermco on the phone, I was left very turned off.
When I inquired about a free onsite estimate, the girl on the other end made me feel like I had asked an awkward question. She transferred me to the woman in charge of bees. But then I was told they only treat Carpenter Bees. I asked for some suggestions and was told to look in the Yellow Pages.
I’m writing this review more as a note-​to-​self so that I don’t waste my time calling them in the future.