I was a bit apprehensive about having permanent make up but Heidi’s excellent bedside manner made the entire process as relaxing as it could be. Her attention to detail and unfaltering focus made me feel at ease as she was working. I found the eyebrows to be relatively painless while the eyeliner was a bit more uncomfortable for me, although this likely depends on the person. For the results — I could not be more pleased. My eyebrows are naturally sparce so this is an amazing solution for me. The eyeliner is just spoiling to be honest. It really took a few weeks to get used to eliminating putting on my eyeliner and eyebrow from my morning routine. It is amazing to look like you have make up on no matter the time! A huge boost in confidence allows me to walk around without makeup when walking my dog, running to the store or working out at the gym. For me this has been such a freeing experience and not to mention all of my girlfriends are asking me how I got my makeup so perfect. Sometimes I take all the credit — thanks again, Heidi!