Wake Radiology

Absolutely horrible. Be careful with these guys. They will tell you that insurance is covering the MRI then turn around and bill you over $ 800. Do not trust them! Rose in the billing office was very unhelpful.

This was my first stop in a long journey. After visiting my PCP for back pain, I was referred to this location to follow-​up on an XRAY that reported height loss and a possible compression fracture on the left side of my spine.
The location is brand new and nearly empty. I ended up as the only patient and was quickly checked in and whisked back through the office and outside to a trailer. This location utilizes an MRI mobile unite rather than purchasing one (which I found later to be a very common practice).
The technician joked with me as I got ready which helped keep my nerves at bay. He also took care to explain what he was doing and how long it would take and to make sure I was doing okay and wasn’t panicking during the procedure. The whole procedure was executed with a mix of professional and compassion. He even called in a doctor and performed an additional test with the doctor over his shoulder to confirm his suspicion when he found an anomaly seemingly unrelated to the orders in the referral.
The experience ended with a diagnosis of a disorder that I have had my entire life. However, I was unaware I had this disorder because I had not experienced symptoms until now and it had not been detected during previous MRIs.
The staff were also very responsive in making available an electronic copy of the images and details /​report upon short notice (even sending a copy by overnight courier to one of the doctors).
I would highly recommend this place for anybody requiring a similar procedure. I am very grateful for the professionalism and compassion exhibited as well as the customer focused service that lead the technician to investigate a problem he saw rather than simply sticking to the orders in the referral.