Fireman’s Fuel

Watertown ma resident
good prices, did what they said.
I did some looking around to find the best price in fuel and found that these guys were very competitive, so i figured i’d give them a shot. i called on a Friday knowing i had about a ¼ tank left and they scheduled me for the next Monday and that is when they filled my tank. There really isn’t much more to say about a Home heating oil delivery. I’m happy with them and will use them in the future.
Fuel for your boiler is like gas for your car. Get something cheap and from a company you trust. my suggestion is in an emergency — call your closest rep, otherwise schedule ahead and get it from a company that has good prices.

Shout out to Fireman’s Fuel. This past weekend (Sat night) our burner stopped working. No heat, no hot water. Called Sunday morning, they did some trouble shooting, sent a truck on Monday 7 a first thing to deliver oil, then a service person at 9 a to fix the broken valve. Excellent customer service on the phone. Luckily we had alternative heat sources so it was only hot water that was the issue until Monday. Only wish they had service on the weekend, otherwise good experience.

The owner and business practices are shady. I would not trust anything about their oil delivery. I questions is their shadiness is how they keep their costs down. I will be submitting report to Better Business Bureau.
In April 2013 Fireman’s Fuel was called upon to fire up an oil tank which had run out of fuel and to deliver fuel to my home. Company representative arrived when Owner of home was not home. Elderly mother allowed him to enter to re fire the tank. Service man stated he couldn’t fire up the tank because there was something wrong with my furnace. A second oil company was called and they were able to re-​fire tank within 5 minutes and stated nothing wrong with my tank. Fireman’s Fuel proceeded to charge me $ 25 for this service, which they did not succeed with. They claim it was a problem on my end. Either way, the $ 25 charge was to re-​fire tank while at the address of — — — — Ave. to deliver oil and this service was not performed. Oil was purchased but Fireman’s Fuel did not re-​fire tank.
I repeatedly called and asked to speak with supervisor and was told several times after several calls owner is not here. Left messages and still no response. I let it go as the summer approached and was able to speak with owner about it. He said I was wrong and that he trusts his employees. In his words «I trust my employers word over customers». That statement upset me and I proceeded to let him know how can he say this. The owner in his words said, «Fuck you, you liar» and he hung up on me.
My mother is on fuel assistance, she is 85 years old and has a contract with Fireman’s fuel so she must get her old from them. She called today December 4, 2013 to have her first delivery of oil. When she called the woman who answered the phone told her to go find another provider. When she asked why, the woman proclaimed «because of your daughter». My mother continued, «but I have a contract with you and she is a separate family from me, a completely different customer. The woman proceeded with profanity to mother and hung up the phone on her.
I am beyond words at this moment and will leave this complain as it is. I will be contacting fuel assistance and letting them know what this company did. This company has charged me for services they did not perform, thrown profanity at me (the owner), refused to fix the problem, taken employees word over mine, and discriminated against my mother with refusal to deliver oil even though a contract is in place. They are wild animals and appear to be violent people who don’t take customers seriously. I will be filing complaint over and beyond BBB.
Thank you for your consideration in evaluating this complaint. This company does not deserve to be in business.

I got a yearly tune-​up done by
for $ 139 on 8÷7÷2014. I wasn’t at home during the tune-​up. Looks like a technician from First Energy Heating & Cooling did the tune-​up. (Their # is 800−339−3302). I have an oil burner which used to work like a clock. I didn’t use the boiler till November 20 or so. Upon first use there was a shaking sound coming from the boiler as if it was misfiring. It starts off pretty bad but then becomes less noticable. I decided to pay more attention on consecutive uses as much as I could. Same behavior continued 3 – 4 more times that I could catch by 11/​30/​2014. I decided to give Firemans Fuel a call (877−662−0045) to see if they could send someone and check on the boiler. I’m somewhat familiar with diesel engines and it felt like either fuel is not flowing good or a problem with the air intake. I checked the fuel line but valves were all open. Air intake also looked similar in setting to the other same brand boiler we have sitting next to it. Thank God the other boiler was not serviced… Lady on the phone asked me off the bat if it was a wobbling sound. I thought, cool maybe she knows what the problem might be. But then when I told her if someone can come and take a look she said it’ll cost $ 99/​hour and plus any parts that would be changed. I told her that this boiler was working perfectly before they serviced it and at least they should send a technician to check if something was left in the wrong setting during the tune-​up. She said there is nothing she could do but she’ll talk to the owner. She gave me a call back after a few hours and said it’s not their fault and it has been 4 months since the tune-​up. I tried to reason with her that the boiler was never started since tune up and chances are that the technician who did the tune-​up never started the boiler either. It was working perfectly till the tune up. I even offered to pay $ 99/​hour + parts if it ends up turning to be really a non-​tune up related problem. She still objected and said she would hang up on me and did so. I believe this is horrible customer service and these folks don’t stand behind the service they provide. Now looking back it was also strange that she knew the wobbling sound immediately… God knows what they did but definitely stay away from this business.
I just saw the review from a few years back. I wish I had seen it before. I’ll check for leaks when I go back home.

Recently bought a home w/​Oil heat and used them to perform yearly inspection & they were able to accommodate my schedule in short order w/​a Saturday slot. Quick work by 2 techs, one of which gave me some pointers /​recommendations on how to keep the system running smoothly.
Then used them for the oil delivery, and despite calling on a Sunday & having to leave a vmail, I still got the oil delivered promptly on Monday morning. Very competitive prices ($ 0.30+ cheaper than many in the area!!). Plus one huge advantage is they don’t have one day where they deliver to the area, it’s any day of the week.
Also of note, is there was no pressure to enter into a service plan or a fixed delivery plan. I found that several other Oil/​Service companies tried to «nudge» towards getting the plans.