Fna Transmission of Wakefield

Unfortunately my new to me Ford Escape, transmission blew after 23 days of ownership. Mary Jane the office manager was extremely sympathetic and helpful through the processs. Mike responded quickly to my calls and handled a sticky situation with the utmost professionalism. Fantastic shop.

I can not say enough good things about Mike and his crew at FNA Transmission. Truly an awesome shop with honest people, and excellent pricing. My 2008 Fusion was plugging along one day on I-​95 North going home and all of a sudden the engine began to spin up. I need that dreaded noise. I looked at my tachometer hoping and praying that it wasn’t what I thought… The RPMs were running very high for First gear… my transmission had had a failure.
I was almost home (within 2 minutes) when it happened and I limped the car along to Brown’s Auto in Reading to have them give me the bad news. After a day they called back and said ‘Yup your transmission is in bad shape, we’re going to send it to FNA in Wakefield if that’s ok with you? They’re specialists for transmissions, here’s their number.” After I hung up the phone I called up FNA and was warmly greeted by the receptionist who passed my call over to Mike. Mike and I chatted for a few minutes and he said he’d get his tow truck town to Brown’s and tow it for free to his shop at no cost to me– I was floored– I honestly thought he was joking, he very politely chuckled and assured me he wasn’t. I advised him my transmission was still under warranty and gave him all of the information. I was advised that he would call next business day as soon as he got the transmission out of the car.
Sure enough the next day Mike was calling me telling me that there was a mechanical failure between gears 2 and 4 on the car. I was quoted a price of around $ 1,995 for the whole shebang with labor. I was gassed, that was the lowest I had ever heard for a repair on a transmission. Mike stated that since the car was under warranty he’d do a complete rebuild and put everything back in the car– he did warn that the warranty company had 72 hours to come out to see the transmission– they took the full 72 hours. However once the ok was given Mike had the transmission back together in under an afternoon and I was getting called that my car was ready.
I went to pick up the car, started it up and man did that thing feel and sound good (for the first time ever– no more bucking, and slipping!). Mike backs his work with a full 3 year warranty so if anything fails you bring it back and they fix it in full. This is a man who is proud of the work he and his crew do and stands by it! I can not say enough good things about FNA, should you have a transmission issue call them first– you will not regret it!

Out of the blue, my car started banging into reverse and the automatic transmission light came on. This is a 2004 Mazda 3… never had any problems and I felt this was too soon for major transmission problems.
Brought the car to the dealership and they said the transmission needed to be replaced – $ 3600. I was in shock! Just like that, no alternatives or options, just a ton of money for a new transmission.
A friend of mine recommended Fna. I dropped the car off at their convenient night drop. Called the next day and spoke with Mike. He was incredibly polite and patient. They looked at the car the following day and told me it wouldn’t need a new transmission, but they needed to run more tests.
Long story short, after 3 days, Mike called and all the car needed was $ 500 worth of work (pressure solonoid). I was incredibly thankful and MIke was very polite.
All in all the experience was very positive. The people were great, the process smooth and communicative. I’d highly recommend Fna for any transmission needs!

In mid-​summer, my manual transmission was barely usable after it developed strange symptoms (1^st, then 1^st *and* 2^nd gears would work only 5−10% of the time). The new car dealer where I take the car for service wanted me to trade-​in the car for $ 100 toward a car that was overpriced by about $ 2000; while I could accept their assessment that their GM vehicle was worth that after 60 000 mi of use, and I’ll keep that in mind when it comes time to buy a new car, I tried NPR Cartalk-​online highly rated mechanics as an alternative. They told me to talk to FNA. The transmission company couldn’t give me a ride back to the nearby mass transit route, but offered to tow the car for free from Woburn to their facility, which they did within about an hour. They fixed the transmission for about ¹⁄₃ what the new car dealer reluctantly quoted; they also performed an inexpensive clutch replacement without labor charges at the same time. The transmission has worked perfectly ever since the repair.
In June of this year. I notice that Laurie L. reported her experience, and I would say that both experiences were similarly positive.

I was recently referred to FNA Transmission by my mechanic after my car suffered a major transmission problem. When I initially contacted them, the woman I spoke with was very friendly and helpful. They offered to go to my mechanic (another town over) and tow the car for free back to their facility. After Mike from FNA looked at it (for free), he called to tell me the bad news that it needed a new transmission. I wrestled with the decision whether or not to sink the money into an older car to fix it and he was very patient with me. He gave me a couple days to think about it, no pressure. I had a couple more questions in the meantime and he called me back promptly both times to answer my questions, despite it being obviously very busy there. He never seemed annoyed or frustrated with me, which I really appreciated. I did decide to have it fixed and it’s been running well since. He guarantees his work for 3 years, too. Overall, despite this being a very stressful time for me, Mike and his staff treated me kindly and with patience and understanding. In my experience, it’s not often that you find a mechanic like that.