Jiffy Lube

Driving by this place every morning so I decided to get out earlier and get my oil changed. I get there 8:20 am and the place was still closed! One of their mechanics greeted me at the door and said his boss was running late and he didn’t have his phone number. I waited for 20 more mins and left. What a GREAT service. Taking my business elsewhere.

Brought my Toyota truck in for an oil change which they drained and refilled. Then told me I would have to come back for a filter. Called before I came down and they still didn’t have the filter in stock.
I came in the next day after confirming the filter was in and it took almost an hour to get it changed out. I honestly think they still didn’t have it and sent a guy out to get it when I got there.
After I left i realized that they didn’t reset the change oil light and had to call in so i could reset it myself.
I won’t be back.

The auto dealer I purchased my car new from long ago called me earlier this week.
Transcript below.
Might be some words wrong but gist is correct:
«Any chance you had your last oil change done at Jiffy Lube or a similar place?»
«Um yes,» I say sheepishly.
«Well, the filter was overtightened and has caused some damage.»
…
Jeff, the dealer’s service adviser that has taken in the car almost every time since the car new was quite emphatic and unambiguous that the the filter was overtightened and had caused damage.
Jiffy Lube manager went to dealership, looked at the car and says they did not over tighten filter.
I am inclined to believe my service adviser.
You may of course believe who you want.
However, please do google «jiffy lube overtighten» and read jiffy lube wikipedia page before you go there.
You may or not have better odds in Vegas.
There may be little in this world more expensive than a Jiffy Lube oil change.

I used to come here for all of my oil changes. I am so annoyed because I believe they came under new ownership and everything went south. Twice I went in and got nothing but serious attitude, the first time no customers were there and the entire crew including the manager acted like I was bothering them. The second time there were other customers and again the whole crew and manager acted like I was a burden. I previously paid for the quick service and pleasant people. Since it is no longer quick nor pleasant I have taken my business to Sears.

My perception of the auto service businesses is typically cynical; if they’re time and cost estimates are accurate and I don’t feel too dirty when I leave then the experience was good (3 stars). I’ve been to the Wakefield JL twice and both times the duration estimates were accurate (25 min 1^st time and 45 min the 2^nd time). I haven’t done any price comparisons but I’m ok with spending $ 200 to change all the fluids and filters on my 97 Subaru with 271K miles. Two out of the three employees I’ve interacted with I’ve liked and felt were honest enough — the third was the referee girl in the parking lot who wasn’t overly friendly. An older guy named Vince was especially friendly and recommended I have a few things taken care of at a garage (he didn’t name drop a specific shop). The unexpected highlight though was getting into a vacuumed car — sometimes it’s the little things.

Sure, the oil change was expensive, but that’s just what synthetic oil is, expensive. And what my vehicle required. They were fast, clear about the pricing, and friendly enough. I would go back for another change.

I can’t vouch for how things were in the days before Brad, but in the era of Brad all is well… Went there again the other day and Brad is STILL the best. It’s the Golden Age of Jiffy Lube Wakefield, people. Get in there.

Everything was going well until the mechanic drove the car out of the service bay. He was texting on his phone; he pulled the car forward and forgot to put it in park. He shut the car off and got out and the car almost rolled into the street. I had to yell at him to put it into park before my car got taken out by oncoming traffic. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE.

Pulling into a chain, you have expectations… this place falls far short… Was greeted and asked to wait. The place was not busy and there was plenty of staff waiting about, yet it took over an hour.
When the car was in the bay, I was informed that it needed all sorts of work. When I asked how much to replace the six month old air filter, I was told that they do not have them in stock… no price… no expectation on how long to get one. I knocked the dust out of the filter and asked that it be replaced — ignoring the list of other issues.
The fellow in the office was talking on the phone a lot and when only my son and I were there resolved to overpower my son’s iPOD with the television. The bill came and was a third more than expected — rate increase and the coupon they sent me did not apply to that station. I got a sense of razzle-​dazzle from the fellow at the desk, not just to me, but everyone.
A day later the service light came on and I found that the oil plug was left in loose, so there was a trail of oil — everywhere! Nice, I was about to leave on a 3,000 mile trip and could have had to deal with this on the road… taking the vehicle to another station had them inspect and said it was a quart low, confirmed the loose plug and said that none of the recommended maintenance was necessary. Their total cost for doing the job right in the first place would have been half of what Jiffy-​lube charged. In this case he wanted only a few bucks for the quart of oil…
There are plenty of independents in town that are glad for the business, courteous, competent and give straight talk.

Have you ever paid $ 83 dollars for an oil change? Well I did today. This place is ridiculous. They talk circles around you, try to offer you all of these crazy things, and then when you just ask for the simple thing, they tell you that you need to upgrade your oil otherwise your engine will blow up. Not to mention that when you go there it seems like your at a grateful dead concert, by the people who work there.
Do not go there. You will feel robbed.

Clean waiting room, polite employees, fast service. Price is a little high but it’s good work.

The prices here are outrageous and the staff turn around is is very high. They always try to upsell and I don’t trust them at all. The only plus to this place the convenience of not having to make an appointment.

Worst customer service.
Oil change is a bit on the pricey side but it was to include a floor vacuuming so I opted to pay 35.99 here at jiffy lube instead of 19.99 at min-​eke.
The service was of average speed as the woman mechanic literally was yelling at the manager to get moving and wash my exterior windows as she preformed the oil change. He bickered back mimicking her like a child this made the atmosphere very tense and unprofessional.
After using my $ 5.oo off coupon and paying $ 32.99 I discover my floor was not vacuumed. I went back in to bring this to the attention of the manager who checked me out. He was extremely rude. I couldn’t believe he had the nerve to tell me that «this wasn’t a detail service», which I never implied that it was. I just mentioned the floor vacuum was supposed to be part of my service. I had to open all the car doors to prove to him that it wasn’t vacuumed. I asked who his manager was because instead of an apology he was acting like a jerk trying to prove me wrong when I WAS right. He said «I AM THE MANAGER», I asked who his boss is, HE said «I AM THE BOSS»! I called cooperate in Texas and I am waiting for a return call.

It is time for an oil change when the sticker fades…
This JL location is on the corner off main street in downtown Wakefield. I missed it the first get go around but made my way back — kinda of pain to get to… As far as oil changes go it was painless. The price was average. The waiting room was a tad small but the service was quick and professional. I only made it thru one magazine.