AT&T

Great customer service by Olivia I, sales consultant. She spent a lot of time making sure we understood all our options. Would definitely recommend.

I’m not exactly sure how to properly rate the AT&T Store in Waldorf — my visits regularly involve little human interaction because I consistently use the wee self-​pay kiosk inside of the AT&T Store.
I like to get my wireless bill paid as soon as I get the automated reminder via email, and where possible will go use the self-​pay kiosk in an AT&T store to do it. Including today.
Since I started going to the Waldorf location, I have had no issues in terms of accessibility, i.e. neither of the two kiosks ever out of order, nor are there ever any queues, however brief, to use them. I guess most people prefer to do auto-​debit or not pay at all, lol!
I have never been pestered by the floating salesmen there; in fact, they wholly ignore the self-​pay crowd. I guess because they realize you are just there to pay a bill and get out afterwards — they must not sense blood or easy pickings.
On the flipside, only once that I can recall have I at least been greeted at the door and acknowledged by the salesmen there. They usually have someone standing by the door, ask you about the purpose of your visit, and filter you through a high or low priority queue. Don’t ever tell them you’re just there to pay your bill (and God help you if you want to pay or query a U-​Verse cable or internet issue) — you’ll feel like a leper as they «try» to find someone to help you. You represent zero commission, mate.
Instead, just head straight to the self-​pay kiosk.
It doesn’t judge you.
It usually takes me longer to get out of my car, lock the door and walk into the AT&T Store than it does to actually pay my bill at the self-​pay kiosk, and you can opt to get no receipt or email it to yourself. Great idea, AT&T.
So, while I do have great things to say about the self-​pay kiosk process and concept, it would be nice to at least be acknowledged by the salesmen, even if we don’t want to buy any other AT&T service. I realize many of you reading will think I may as well just sign-​up for monthly auto-​debit, but I like to think that one of these visits I may get intrigued by one of the new phones out there or a tablet, and since I’m already there… :)