Flowers on Base

Horrible!!! The one word to say about this company. I ordered Valentines flowers and had them sent to my daughter in TX. What I ordered was nothing near what she received. I called and the lady in MD was rude and sent me to the office in TX. The manager was even ruder. I explained first my daughter never got the bear and the what she received was nothing like what I ordered. She explained they have the right to send out anything similar if they do not have the specific floral arrangement I ordered. I sent her the pictures, there was only one rose and the rest was filler. They never responded to my emails or additional phone calls. I will never order from this company again.

Horrible experience. Staff is rude and unprofessional. If you aren’t satisfied they will not and cannot do anything for you other than offer you 10% off next order.
I ordered a floral arrangement from their site, to be delivered in another state for Mother’s Day. Their Policy states: In the event your selection is unavailable, a substitute of comparable QUALITY AND VALUE will be delivered”. This was understood, but what my mother received was of very poor quality as compared to what I originally purchased. I always send her flowers, at least 5 – 6 times a year and I always ask my sister to send me a picture. When she did, I was embarrassed to say the least. Since then, my family had to go out of town for personal reasons and were not available at home. The only way they would give me a full refund was if the arrangement was picked up the same day of my complaint. This was my first and last time ordering from this business. I have NEVER dealt with people as unprofessional as them. I would advise you to stay away unless its not a busy time for them and you don’t mind the quality of arrangement the other person receives.