Hertz Rent A Car

DO NOT RENT HERE! I needed a car in a pinch. I reserved a car with this location through Priceline and gave it about an hour until pickup. I hitched a ride from the folks at the repair facility where I dropped my car for a brake job.
First thing that struck me is when I arrived, there was no one at the counter to greet me. There was a sign that said «We will return shortly». Fair enough, everybody has to use the bathroom. So I waited about 7 – 8 minutes and I’m walked two staff members… from the outside… because they were smoking.
Now I have to be back at my house at 1200 for a heating repair, I’m running out of time at this point and these folks are now 7 minutes late delivering my rental. The gentleman among the two, friendly enough, asks when I booked. I told him within the last hour. He said, «I may not have a vehicle for you.» THUD! How does someone do business like this.
Priceline advertised the availability of the vehicle at the time I wanted to rent it. The gentleman explained to me something about «corporate» and «repairs and detailing». Those may be reasons, but they’re only excuses to a customer who entered into a legal contract based on the advertised availability of this rental. How does anybody in the 21^st century stay in business this way? Parenthetically, I found this to be hilarious, there was also a sign on the counter that read…“Cars Available”. DO NOT RENT HERE!

As a Gold Member, I had reservations at this location three months in advance for a full-​size car (with a promotion for a free upgrade) for an upcoming business trip in December. My pick-​up date was the week before Christmas.
On Friday, the day before my Saturday pick-​up, the manager Ken, calls me at 2:30pm and tells me that he has run out of cars because of a «fleet issue» and that he no longer had anything avaliable for me. I was so perplexed, bewildered and highly upset. As I’m asking Ken questions about my reservation and why in God’s name he had no cars avaliable for my business trip that I’d had reserved 3 months in advance, he seemed uncaring, rushed and inconsiderate, almost as if he couldn’t care less. I was totally pissed. He claimed he had already talked to three other nearby Hertz locations and they didn’t have any vehicles either.
After the phone call I called the Gaylord National Harbor, the next closest Hertz location and low and behold they did have cars avaliable but they wouldn’t change my pick-​up location without charging me an additional $ 400, which was totally ridiculous! Ken, the manager at the Waldorf location had lied to me and was not trying to accommodate me in the least, when he clearly could have assisted, after their huge F-​Up.
I even called the 1 – 800 Hertz number several times and they were also unhelpful and excuse my French, dumb as bricks too. They kept telling me (on four separate phone calls) that a Corporate Manager would call me, but of course that never happened.
In total desperation, early the next morning I called Enterprise and told them my saga. I mentioned what Hertz had done and what a bind they had placed me in. Enterprise not only supplied me with an upgraded vehicle but also honored the original rate as Hertz!!! I seriously was not expecting all of that, especially at the last minute! Talk about SUPERB, above and beyond customer service!!! Enterprise now has a customer for life!
I will NEVER, EVER deal with Hertz again. I don’t care if they e-​mail me a million «I’m sorry» vouchers. Absolutely nothing can make me forget nor forgive that awful customer service and experience!!!
PLEASE stay FAR, FAR away from Hertz, especially this location. Just inexplicably terrible!