Patient First

Processes are in need of re-​engineering, staff are friendly but you can tell that they are just wheels going through the motions and, the Doctor’s are just guessing specialist. I found that I was able to guess just as well as the medical staff with only B.S. Degree. You are incorporated into and moved through their process as if they are just checking a box. The only real value you may obtain from going here is if you have an [Emergency] obvious open wound and their facility is close to you or you need an x-​ray on a Sunday. Other than that, they offer no other benefits. You can go to CVS or Walgreens to get a flu shot anytime, you can go to ER and get emergency care [because this is where they (Patient First) are going to send you anyway], or you can wait to see your regular Doctor on Monday morning. «Prepare to wait and wait and wait and wait for them to perform the simplest task.»

I’ve been here many times with my husband and son. I love hey have meds there for you and when you walk In they have face masks and hand sanitizer at the entrance
I was happy to see this because I felt like I had strep and didn’t want to spread it
Staff is always friendly no nasty looks attitude or anything and for me that’s always A+++
I recommend, it’s usually a little wait so I usually am prepared but it’s expected

Terrible! My fiancé has a horrifying ear infection and I brought him here thinking it would be worth it… wrong! 3 hours of waiting and the doctor gives him a shot and medicine that has not helped his pain. We left the doctor 8 hours ago, he has taken the medicine as instructed and now he can’t sleep and is complaining that the pain is the same as when he arrived at Patients first. So a $ 350 bill for WHAT? We will never return here.

My go to place for quick medical needs. Always kind. Always attentive. Always understanding. A lot of people complain about PF but I have had nothing but pleasant experiences here.

I went here because my son was having an allergic reaction over a weekend. The DR prescribed him some medication but it was ineffective. Monday I took him to his pediatrician and it turns out the dose was so low it was ineffective. My poor little guy suffered all weekend for what was determined as a virus that could have been treated!

Have gone here many times thanks to the kids and their wild boy maneuvers. Their pretty quick compared to the emergency room. Always seen within an hour or less. They have most of the equipment and can do testing on site. They even fill most of the prescriptions you need onsite. I like the option to make them your primary care doctor because ours is always backed up and they send you to a specialist anyway. Depending on your medical plan your co-​pay could be as low as your primary care doctor.

Overall good facility. However my last 2 visits my wait time was excessive (2+ hours just waiting on Dr).

This experience was even better than the last, primarily because of the fewer patients waiting for treatment (probably because I got there at 8:30 when they close at 10. Signing in was painless – other than my very sore throat – and registration took very little time. The lady I worked with asked whether I wanted to get my antibiotics from them or my regular pharmacy; originally I said pharmacy, because I thought I’d be out of there in time to get that done. In the end I got them from Patient First, at a very low cost, and am already feeling better 24 hours later.
The wait time was less, in all aspects, and that was great. The staff is friendly and accommodating and sympathetic. It’s not all about churning through the patients, though they do want to help as quickly as possible.

I enjoyed my visit here. They were very courteous and professional. Zero wait time, I had blood drawn and had my results in minutes. Doctors and nurses were very friendly, and knowledgable.

I’ve been here a few times at different hours of the day. Each time I’ve been, they are professional and friendly.
The service is quick for a medical facility, especially compared to an ER. Would definitely recommend this place for urgent not emergent care.
P. S. Im a nurse, which I never reveal at a medical facility, I know good care when I see it!

Found Patient First in Waldorf to be an excellent facility with competent and attentive doctors and staff. Was seen and treated for a bacterial infection over the course of five weeks. Saw four different doctors who were very professional and efficient in explaining the problem and treating it. Two did minor surgery and handled everything perfectly. We never had to wait more than 10 – 15 minutes to be treated. The office staff is also efficient and responsive, and the paperworkwas handled quickly. Loved being able to get the prescriptions on site and very quickly at that. I was really impressed with the care that we received and will definitely keep Patient First in mind when needing emergency care. Actually, it was easier than going to our primary care physician and definitely a shorter wait than the hospital emergency room! But then, we were careful about the times that we chose to visit.

Was extremely dissatisfied with my visit to this clinic.
Pros:
— Shiny touch screen to help with the registration process
— the water fountain for children and adults worked seemingly well.
Cons:
— after spending 10 minutes answering insurance and identification information questions, the receptionist failed to ask the most important question: why are you here? We volunteered that information but that was not passed on to a nurse/​doctor before the receptionist in question snuck out the back and went home.
— after waiting in the waiting room for nearly 1 ½ hours, we asked what was the hold up. The new receptionist looked in his computer and didn’t realize we were waiting. When I told him why we there, he called a nurse who then explained that the service (Note: the service in question is a physical exam for a child under 5 yrs old — fairly standard stuff; not complicated) we needed was not offered at their facility!
— Was referred to a different clinic which took walk-​ins and was assured that that clinic did take care of the care we needed. When we went to the place recommended, they looked confused and said they have never provided that service.

I’ve been here twice in the past few months — once for a migraine and the second time for an upper respiratory infection.
The first time was a weekday evening. I was seen quickly, given some rescue medication, and sent home with additional medications (they fill perscriptions on site, so no waiting for a drugstore). I believe the entire process took 2 hours (but most of it was after the shots, so not nearly as bad as waiting in pain).
The second time was a weekday afternoon during cold and flu season. That visit took 4 hours to get antibiotics. They wanted me to take decongestants, so gave me a script to get filled at the drugstore (they were out at the in house pharmacy). I found out when I picked them up that they were OTC, so I didn’t need to wait for the pharmacy to try to bill my insurance, etc. I docked one star for that (would have been faster for me and the pharmacy techs if they just said «buy this OTC medicine»).
Overall, the wait is about what I’ve come to expect from critical care/​ER facilities (slammed during cold/​flu season). The onsite pharmacy is a nice touch (when they have what you need). The doctors are pleasant. When they’ve done the diagnosis, the computer spits out a bunch of receipt sized papers on what’s wrong with you, what you should do, etc (which is nice to review when you get home or don’t remember talking to the doctor because of the migraine medication). When I got antibiotics, the papers even recommended taking probiotics to help prevent stomach problems, so they seem pretty through (if you read the papers).

I am always hesitant to go to these «urgent care» places because I feel like the doctors are sometimes inexperienced or «amateurish». I normally go to Nighttime Pediatrics (which is MUCH better, I must say) but I thought I’d give Patient First a try. I feel like the trip to Patient First was a waste of time and money!
The place was clean and looked nice. The wait time could’ve been better, which is a common criticism of any medical care facility. The doctor was very, very hasty with me!!! I was so perturbed by her. She really didn’t seem to care about what I had to say about what was going on with me, as it seems she determined my diagnosis from the pre-​screening.
I explained to her what I KNEW was my diagnosis (which was Upper Respiratory Infection) and she diagnosed it as something else. I am so familiar with my body and these symptoms because I get the URI almost every year! Then, the medication she prescribed caused so many side effects that I thought I was having an allergic reaction!
I will NOT recommend this place. I will wait DAYS to see my primary care doc or try my chances with Nighttime Pediatrics (by the way, they see adults too)!

My child brilliantly tried to open a box which had a remote controlled Caps zamboni inside with a serrated knife because he missed the lessons in grade school that said you shouldn’t use a knife to open boxes (or run with scissors — that might be our next visit to Patient First). So, with Darwin chuckling in the background, he attempted to open the box… and missed, burying the knife pretty deep into the base of his thumb. Because I am a medical professional, I knew that needed stitches. So, to spare us from a visit to the ghetto ass Southern Maryland Hospital, I took the family fordster down to Patient First, the closest place open at that time of evening and on a weekend no less.
I was here last year with my second round of pneumonia in six months. I received prompt care then… probably because they thought I was spreading airborne illness. They are pretty awesome because not only will the doc see you, but they have digital x-​rays AND they dispense a full course of medication there — no reason to go to the pharmacy when you already feel like ass.
We signed in, were registered in 5 minutes from signing in, and then were taken back about 2 minutes afterward. The lovely medical assistant, Katelyn, was as outstanding as she was giggity (my son thought she was super hot and he jokingly said he would try to injury his groin next time so she could attend to that) — she got his vitals taken, and got him irrigated and iodined without him screaming bloody murder. The doc (I forgot her name) came right in, took a look, and then shot him up with lidocaine and put in two stitches. He did not take kindly to the lidocaine — I told him that it was poetic justice for all the grievances I have of him of late. The doc got a good laugh at that, and we all had a nice talk about medical malpractice while she was stitching him up. Then my son went in for the kill — he wanted McD’s for dinner… I said no but the doc said ‘Hey, he’s injured — you should give him what he wants.” My son now thinks this is the greatest doc ever.
All in all, we were there for about 40 minutes total — which is unheard of in many ER’s, and if we were at Southern MD Hospital, we’d still be sitting waiting to get registered/​triaged at that point.
They are open daily from I think 9 AM — midnight and they accept pretty much all insurance plans. They also happen to have primary care services there, but your insurance may limit you to just going there for urgent care. They will ask you to pay your copay at the time of service, so make sure you can take care of that (though, if you can’t pay, you can probably be sent a bill).
Overall, a solid choice for medical care in a pinch.