Lowe’s Home Improvement Warehouse of Wallingford

I will only go to Lowes in Wallingford from now on. I had a very complex issue with an item I purchased with a service contract. Lowes Corp was unwilling to help me, but the Lowes Wallingford team was AMAZING. They did anything and everything they could to help me out and make things right. I can’t say enough. If there is an award, the team here should win it!

The lack of stars is due to the staff at this particular store they all have attitudes especially the clerks and cashiers at the front of the store. They are snotty and not very engaging.
I enjoyed browsing the store but I dread making a purchase.

With one exception over the years I have had excellent service in this store. Everyone has been courteous, knowledgeable and helpful. Dropped my cash wallet there about five years ago, halfway home my wife called and said that an associate at Lowe’s had found my wallet. At the time I had over a hundred $ in it when I dropped it, and it was all there when it was returned.

This is our local Lowe’s and its served us well over the years. It’s easy to navigate, they usually have what you need and employees are available to help if you need it. I find that if the garden center checkout is busy, it’s often easier to head inside to checkout. On busier weekends, they’ll have a crew outside to help load bulkier item (bags of mulch, soil, eat) into your vehicle. If the happen to not have what you’re looking for, the Depot is right across the road.

This location is not to horrible. Some of the customer service does suck though, I will admit that to anybody and it looks like some other people have experienced this as well. My father bought a dishwasher on sale, and after installation realized it must have never worked from the beginning. He was pretty mad about it, I don’t blame him. I called and spoke to a manager who said he could return it even though it was on sale, and didn’t have the receipt. We brought it back and they gave us a brand new machine which was worth more than the one we brought back. Overall good experience. It appears someone just dumped this non working dishwasher, then they turned around and sold it… to us. LOL

Never had trouble finding what i was looking for.
Parking lot is huge and there is a light at the entrance so Route 5 is not a problem.
The main complain I have about this is the service. Many times I have come to this location and the staff seemed more interested in checking their cell phones than asking customers if they needed help with anything.
The garden section did not have what I was looking for so I never actually bought anything from this location.
Maybe one day if I desperately need something, I will return here, but as for right now the bad taste still resides in my mouth from previous visits.

My wife and I generally shop at this Lowe’s, but from now on we’ll be using the other big box home improvement store located right across the street.
We had been out in the Cromwell area one morning before a big home improvement day. We stopped off at the Cromwell Lowe’s and bought our supplies, including some mixed paints. We weren’t sure if we were buying the right kind, so we asked the employees if we could return the paint if we were wrong. We were told that the policy is not to take returns on mixed paint, but that they always accept them anyway.
We got home and realized that yes, we bought the wrong kind. I went to our local Lowe’s — the one this review is for — in Wallingford and was unable to return the paints. I spoke to a manager who coldly told me that the Cromwell store was wrong to say that they could be returned and that he would not honor it. He told me I would have to drive back to Cromwell to take it up with them. I asked him if Lowe’s is corporate owned, and he confirmed it. I asked if his store and the Cromwell store share the same upper management, and he said yes, but still refused to accept my return.
I called the 1 – 800 number for Lowe’s and explained that employee’s reassurance was a major factor in our buying decision that morning. The woman on the phone apologized and promised to have a manager from Cromwell call me back. A few days later I got a call from the Cromwell manager who apologized again and told me that the Wallingford manager was wrong not to take my return. She said she would take the return, but I ended up having to drive out of my way to Cromwell to do it.
On a side note, this whole ordeal got me calling other places and I discovered that WalMart’s policy is to always take returns on mixed paint… so that’s where I’ll go for my future painting projects.

Although this Lowe’s is close to home I prefer other stores. The manager and assistant store mangers that I’ve spoke with have not been helpful and straight up rude. You can never find anyone in the store to help you. Delivery of appliances was a hassle! Choose another Lowe’s!!!