Bogush Septic Service

«It’s not worth my time; I think you should just move on.»
I could not believe my ears when the Manager at Bogush Plumbing said those words to me when I called to complain about the lousy job they did on snaking the sewer line.
They did not use a root cutting head to cut the roots as they went through the line. This led to the line being slow soon after they left and it started backing up again. When informed about this, the manager said «we can’t come back and do anything till tomorrow at 9 am,» «I suggest you don’t use any water till then.» (I guess I will have to hold it for over 15 hours)
I spoke to him again in the morning (maybe I just wasn’t making myself clear I thought) and he sent someone out to supposedly take a look and assess the situation. You guessed it, «I’m here to do the video», $ 200 and I gotta charge you for anything else… uhhh but the caps weren’t put back on correctly, (as they were when they started) so you think it might leak if the caps are not on all the way? … Gotta charge you … uhh but what happens if you find roots with the video? … we’ll cut them out, gotta charge you.
Shouldn’t you have just cut the roots out first?
Now after screwing up the first $ 260 by doing it wrong, (really if they hit roots don’t you think they could have pulled out the snake and put a cutting head on the front? It would have taken… what maybe 20 mins more?), they wanted to charge another $ 200 to run a video camera down the line, which they would then have to cut the roots after they got a pretty picture for another $ 260 or more. ($ 720?)
Let’s try cutting the roots first.
You know I was not initially happy about cleaning up bits of excrement off the walls and floor the first time. No paper or towels were put down, though I figured it was fixed so why upset the apple cart, but when a person does not have the time to figure out a solution with customer; then it’s time to not have customers.