Comprehensive Psychiatric Services-A Medical Group

First, bear in mind that all of us are or should be under psychiatric care. I am rating their medical services, not cost, not scheduling, not billing. I have been seeing Dr. Rudnick for several years for anxiety and major depression.
I have found Dr. Rudnick and all the CPS staff to be highly professional and competent. I feel that Dr. Rudnick listens to me, responds to my needs, and has my best interests at heart. When times are particularly challenging, he schedules appointments at shorter intervals. Also, I’ve called with (mental/​emotional) health questions several times and have been promptly called back — and my questions have been addressed.
I’ve missed a couple appointments along the way and HAVE been charged the huge no-​show fee, but it’s something I agreed to. When I’ve needed to reschedule, CPS has been very accommodating. Also, the office unfailingly provides phone reminders for upcoming appointments and now provides reminders by text/​email as well.

I have been twice to Comprehensive Psychiatric Services. I really needed to see a Dr bout my severe depression and anxiety. The Dr seemed like he would work out until I needed a refill non a med he prescribed. Seem twice, about 3 weeks apart. The Dr has failed to give me a refill after notifying his office 2 times a few days apart. I spoke with his answering service and they assured me they will give him the message again. I’m really getting scared of what will or may happen to me without the med. I was a real basket case, even seriously thinking of harming myself. I have not had the med going on 3 days. Office staff very nice and understanding. Hope this helps anyone in need of a psychiatrist!

These guys are the worst. They never call with appointment reminders. We had misplaced the appointment card so we called them and they said we had no appointment scheduled. Next thing we know we get a bill for $ 150 for the missed appointment. Now they are threading to send it to collections. I’m filing a complaint with the BBB.

I have been a client of CPS for a couple years. Things were going well until insurance at my company changed to a new provider. I decided to go to CPS one more time without coverage to finish discussions with my Doctor. After approximately 20 minutes the session was over. Consequently I received an invoice for services in the amount of $ 800.00 for the office visit! What?! After leaving numerous messages to try and understand how I can be charged $ 2,400 per hour!!, I still have not received a return call in regards to my inquiries.
My Doctor has been a great help but is not to keen on follow-​up with his patient.
I believe in paying for what I owe, but in this case so far, customer service is severely lacking.

Unilocal? Why are all the negative reviews «filtered?» Thanks Unilocal for keeping it real. Pretty disappointing… Here’s my review again! Since it’s still unresolved.
«I wish I could give NEGATIVE stars for Dr. Gerard Schmidt. After having him act strangely during a visit (he cursed at me and made me feel extremely uncomfortable), I stopped seeing him. But that’s not why I’m writing this review.
In December 2012, his office made a scheduling error and billed me for a no-​show. I contacted Dr. Schmidt and was told he would take care of it. Fast forward to August 2013: I’ve been SENT TO COLLECTIONS for a charge that I never incurred. I had to call the office for four days straight to get a call-​back from Dr. Schmidt. He once again, agreed that it should have been handled but chastised me for „falling off the face of the earth.“
Guess what? Today, the front office says that Dr. Schmidt says that the charge is legitimate.
Here’s the kicker: The front office and their billing department REFUSE to assist in removing this from my credit report. I happen to know that a business can write a letter to the credit bureau and inform them that the issue is resolved, but they are so lazy and uncooperative that they won’t even take one step to correct this.
I’m shocked that a business would treat a client this way. Dr. Schmidt and his staff are unhelpful, rude and take no accountability for this situation. BTW — I have also filed a complaint with the CA Medical Board because charging me $ 140 for an appointment I never missed is unethical behavior.
You may have seen this review elsewhere because I want it to appear on any listing he has. »

I recently filed a complaint with the Better Business Bureau in regards to a breach of confidentiality and illegal billing practices which occurred in Dr. Khan’s office. The complaint was handled (if you could call it that) by Leela Virssammy in this office. She provided a response to the Better Business Bureau which was full of slander and even went as far as breaching confidentiality yet again. Seems like this office as well as the Fremont office are both aching for a lawsuit. If you’d like more information on the illegal practices that occurred in the Fremont office, please refer to my review on that office. Other than that, please, please stay far away from this business!

I’m writing this review positively in light of my experiences with Dr. Jahangiri. He’s always done a good job for me, very professional and inspiring to talk to, plus he knows his stuff. I’d give him 5 stars and the office only 4 because the logistics of the office could use a little bit of polish, but I would recommend Dr. «J» to anyone who needs to visit a competent psychiatrist.

I have had nothing but good encounters with the staff. My husbands doctor is more than capable and very knowledable about current medications and treatment. I’ve been to many other clinics and I’m staying with this one.

I am planning on filing a formal grievance with this office the staff have been so rude and the office manager is lacking customer service skills as well, clearly they are related. and in this for the money as they not only have no knowledge of human compassion they are socially inept. It saddens me that my health coverage referred me to deal with this, as I have had nothing but problems with the billing and accounting from this office I am writ ting a letter to the CEO and medical director in hopes they will make some changes, I am also filing a complaint with the Psychiatric board of health.

Saw 3 different doc’s there… all inept. Clearly there for the money. They have a sweet deal with Cigna. Too bad the insurance co. doesn’t care either. If possible, office staff is even worse, assuming you can actually speak to real person. Don’t waste your time or money, you’ll walk out needing more than just the appointment you came in for!

Dr. Rao is a good psychiatrist but the office staff can be difficult to get in touch with by phone. You always get the «exchange» when you call (that’s their answering service) and the folks who answer the phone for the are phenomenally rude. I’d stay away.