Cooks Collision

I had a minor incident with a concrete wall and needed an immediate quote and fix. Gary, who was the person that assisted me, was very professional and explained the quote and process of repair of my car. I felt I could trust him.
I went to another body shop earlier that day and their quote for the repair was more costly.
Gary quoted me three days to repair my car and they were on time. Also, they provided a convenient door-​to-​door ride after I dropped my car so I got home safely.
I am extremely satisfied with the service and level of professionalism at cooks collision and would recommend them to anyone!

I’m incredibly happy with the service that I received at Cooks. Briana stayed in touch and coordinated every step flawlessly. While it’s never fun to have your car repaired, they make it as painless as possible and my car hasn’t looked this good since the day it was delivered.

Needing auto body work from an accident is just awful, but the staff at Cooks made it as pleasant of an experience as possible. Briana was extremely helpful and kept me informed of all (inevetible) changes to the estimate and repairs necessary. I went here because State Farm recommended it, and if needed, I would go back (knock on wood!)
The repairs were done well, and they returned my car to be absolutely spotless! I get a lot of prickers and grass seeds stuck in my car and honestly did not expect them to remove every single one… it must have been tedious! Thanks!

I went to this Cooks because of the positive reviews, despite it being further away from me. I have State Farm and Cooks is their preferred repair company so I went to it for the convenience. I was a little worried because of all of the disclaimers State Farm has to give. Questions popped up like: «Why do they need to tell me five times that I can go to a repair shop of my choosing? Did someone have a bad service visit from this place and sue?» But I was very pleased with my service! The door and the bumper of my hatchback were replaced and everything is working like new. The color matches perfectly, my car came back clean, and they kept me updated along the way. The staff was very friendly to me and I had no issues.

I have been hit twice and both times Brianna at Cooks has been nothing short of AMAZING. I got an estimate from her and she was so thorough, friendly and efficient I was a little surprised she wasn’t running her own business !
She looked over my damage and took pics for the insurance company„ prepared the quotes, set up a date for me to bring in my car and checked on my needs for a rental while my car was in the shop.
When I brought it in the rental wasn’t there (Hertz’s fault) and she had a fellow drive me right over to the rental agency.
My car was done so fast it was crazy ! She called and I couldn’t get there and Amanda offered to wait for me to get there.
My car was beautiful and they had washed it and it was so much nicer than the condition it was in when I dropped it off.
If you aren’t going to Cooks Collision on Pine st you are going to miss out on an amazing customer service experience, not to mention their amazing body work !

Cook’s Collision, a silver lining: Nobody wants to be involved in an auto accident. A few weeks ago, I was involved in an auto accident. My insurance company suggested I used Cook’s Collision for my Escalade’s repairs. Cook’s has a number of locations in the Bay area and I selected the one on Pine Street in Walnut Creek as it was convenient. From the moment I made an appointment through the end of the process about 10 days later, I never anticipated that I would find a silver lining. Each person I spoke to, from start to finish, was professional, very friendly, savvy about cars and repairs, and just plan «service orientated». A special koodos to Briana who keep me abreast of the repair process via text (my choice of communication), as she dealt with the insurance company and dealt all other aspects of the repair. Briana and others were such a breath of fresh air. Thanks Briana and Cook’s for treating me with respect as a client without any surprises through the whole repair process. I hope I don’t have any accident repairs in the future, but if I do, you can bet that I will be back to 1414 Pine Street.

My father had the unfortunate experience of getting into a hit and run accident. We chose to come to Cooks because of some recommendations from our friends in the automotive industry. It was definitely the RIGHT choice.
I originally spoke with the manger, Suzi, and she was very helpful from the start. It gave us more confidence leaving the car there knowing that the manager is very knowledgeable and professional. Briana handled everything once we dropped the car off. She was extremely awesome with her updates on how the car was doing. I had to go out of town for business that week and she was on top of making sure I knew what was going on. We were a little worried because since I was handling everything on behalf of my father, I was trying to figure out how to pick up the vehicle in my absence, if it was done early. But, Briana’s communication about how everything was going was amazing. She updated me quickly enough for me to figure out a game plan and everything worked out great!
I honestly couldn’t be happier with my experience there. I even got to meet the painter and the body technician who worked on the car. Just by talking to them I knew they were very experienced. They were explaining different things about the car and being someone who knows very little about cars I just smiled and nodded my head. But, they did end up explaining it in a way that I can understand. That was the MOST helpful part. Being able to understand what they did to the car was great for our personal reference.
Although, it’s not a place you want to be very often, Cooks on Pine will always be our body shop of choice. Thank you Suzi, Briana, and all of the Cooks staff for helping us through such an unfortunate dilemma.

Have gone there twice and will definitely be back. By far the best I’ve experienced around here in terms of quality of work, dedication to customer service and timely repair at a fair rate.
Briana goes above and beyond to make sure that you have the best experience possible. She is great at following up on the details and will make sure that everything is done right and you are happy.

At first I was hesitant to use the insurance recommended collision center, why use a bmw certified place?
The office is staffed with very knowledgable ladies– not only about cars, but also the insurance routine. So helpful and calm.
It did take a while for my car to be done, but it looked like new when I picked it up. I like that your can get updates via text, email, or phone.

The people here are so helpful and friendly. The work was done faster than anticipated, they kept us informed, the work was perfect. and all the people that worked there were terrific. It’s the 2^nd time we’ve sent a car there and we’ll never use another body shop, but of course we hope not to make a habit of it.

Susan Crespo did an amazing job. Not only did she fix my brand new Avalon and make it look brand new again, she got it done way ahead of schedule! :-) She was even able to have the Clear Bra done at my original place, AVO.
Thank you Cooks Collision and Susan Crespo for the great work and done in a timely manner. I will always bring my cars to Cooks Collision of Walnut Creek! Always ask for Susan as she will always take care of your needs and make sure your car is perfect before telling you it is ready.
Thanks again Suzan :-)

My experience with Cook’s Collision is my experience with Susan. She was courteous, professional, kind and did everything she said she would in the time she said she would finish it in. She kept appointments, kept me informed during the process and had all the papaer work ready. She even helped with Hertz. Thank you, Susan. Thank you Cook’s

I discovered COOKS after my sister-​in-​law had her Porsche repaired by them. Came back better than new. For my part, my wife did $ 11k in damage to our BMW that we’d owned for 2 weeks (same accident as sister-​in-​law, in same spot of new Caldecott Tunnel!). Cooks was not only professional during the repair, but months later when I returned for some items insurance hadn’t initially covered, they helped me to sort it out w my insurance company — w zero hassle! My wife is no stranger to scrapes and dings — discovering Cooks has been heaven sent. FYI — they also use all the best vendors for their work (such as RITE WAY for wheel repair). A very good thing. QUALITY is A+. Service is A+.

My experience with Cooks Collision was as good as it gets! When I initially called to set up an assessment Susan was extremely kind and helpful. She calmed me down, since I was sounding upset after an accident, and walked me through the repair process. I would highly recommend their services and that you request Susan to help you!
Sincerely,
Rachel K.

Briana and Susan were on top of every stage of the repairs on my car.
Susan started by providing me with a complete and thorough description of the process. Briana kept me informed on each step of the process.
The proactive communication and customer service were outstanding.

Briana was awesome. Great with follow up and keeping me informed through the process. I would highly recommend Briana and Cooks. Both very professional, thorough and pleasant to work with.

Suzi ,
Looked at my older car for an estimate, trivialized my repair. Told me that she would e-​mail me the estimate the next day. Then told me she had to leave, she had something else to do .
I will not be using cooks collision, She made me feel that my car was not worth there attention !!!

Called them on Friday to discuss getting a bid for repairs on my truck. It was very difficult to communicate with them over the phone so I decided to just bring it on first thing on Monday morning. I walked into their new location which is on North Main, right around the corner from my office. Walking in, I felt like I was in the twilight zone. The newly constructed building looked great, and there were a bunch of people walking around, trying to look busy, and only one customer in the store. I waited roughly 15 minutes to talk to the receptionist, and then asked if I could get an estimate on a pretty simple repair on my truck. She said she would check her appointment book, at which time I thought to myself, THERE“S NO CUSTOMERS OR CARS HERE. She then went to talk to a guy and a gal, both who have offices at the front entry to see if they could help out and do an estimate, both said they were too busy. Needless to say, I told them not to work about it and went over to Mike’s Auto Body, which is right next door, and they helped me right away.
This was my first time at Cooks and I would never go back.

I was referred by AAA to Cooks for the repair of a new car that was rear ended the first month of ownership. I had used Cooks 15 years ago, and was generally satisfied, but matching old faded paint initially and in additional fade was realistically harder than fixing a new car.
They said the $ 4000 repair could be done in a week, but I asked them to take their time and double check the work. The car was new, and I expected the car in new condition after repairs. After two weeks, they claimed it was done, but when I showed up, there were scratches and a couple of chips in the paint. There had also been a recent quick shower, and when wet, differences in the paint were obvious. They tried to claim that I was due to the fade in the original paint, until I reminded them in was a new car.
They offered for me to take the car an return it at a later date, but I told them to keep it and get it right, and I would contact them later.
What a pain!

I had a minor dent on the rear passenger door of my ’07 Honda Civic Hybrid. I got 2 estimates before I came here, a result of it being a «preferred shop» of the other driver’s insurance company. Having never had the experience of going to a body shop, I was already quite nervous. Plus both places said that due to the location and nature of the dent, it required a rather extensive repair. Cooks had the best price of the 3, although it should be noted that the rate they gave me was affected by the insurance status.
Nevertheless, they stood behind their word, did the same stuff the other shops would’ve, and did a beautiful job. When I got it back I was floored – it looked like it never happened. Plus they cleaned out the inside and out for me, right down to the tires. Through it all they were very friendly, professional, had an immaculately-​clean lobby, answered all my questions, etc.
Susan C. was my person for the job and she did a great job of calming my anxieties and walking me through it. Particularly the first day, I came in with a chip on my shoulder because of all the hassle this little dent caused (it was hit in the parking lot by a fellow employee and it was a long road just to get to the insurance paperwork b.s. stage). They also did some of the dirty work like contacting the rental for me and making sure all the communication was completed. Great job all the way around!