FedEx Office Print & Ship Center

Three stars for a product that looked great and helpful staff. It’s a great location and they have everything you need to complete a project. They’re open 6am-​midnight which is fantastic, too, because a lot of last minute printing needs arise outside of business hours.
Negative two stars for my initial service. The person I spoke to sounded frustrated that I had a request, and I felt like I was being spoken down to. I also wish they would call when your order is ready to be picked up. I should have called to check on the status earlier, I guess, then I would have saved a lot of time!

I feel stupid for the people they have working here at night. Clerk tried to tell me the printers would only print pdfs not jpegs. Lol lol. The other wanted proof my image wasn’t copyright it otherwise he wouldn’t help me. Where do they find these cretins?

This Kinkos or «Fed-​Ex Office» has updated most of their equipment. They have updated all their computers to all in one Intel Core i5’s. Which is great solid speed considering you are charged based on how much time you’re on the computer (see other review of kinkos)
We spent about 5 minutes less on the PC’s because they really were quick. Considering they’re 55 cents a minutes fantastic.
My dad had to print around 40 papers and it was fairly cheap. My grandma also had to print a few things. The customer service is extremely better than other Fed Ex Offices’. The spot is nice and quick.
BUT it is WAY to bright in here. I mean it’s so bright I got a migraine. I didn’t get just a «mild headache» I mean a full blown migraine. I couldn’t even see out of my left right eye from he fuzz and the pain. I also very very rarely get them. So be careful in there.
Also the fax machine at this location is fairly new and very easy to use, and don’t buy any supplies in there. It’s way too overpriced.
There’s also plenty of parking, the handicap spots are right next to the door I mean a arms length. Which is fantastic if you’re handicapped.

I’ve been here quite a bit. Your service really depends on what time of day you go– if you go during morning commute hours, their staff is top notch and ridiculously efficient and helpful:
If you go in afternoons, in evenings, or on weekends– oh boy, hold onto your hat. While they might have seven people working, only one of them will actually know what they are doing.
Here are some examples– all with the same portly, egg-​shaped, and black-​haired twenty-​something fellow– that make me question how this place is still in business:
–Attempting to send my package to a similarly named town in a different state, and trying to convince me that I was wrong
–Quite literally not recognizing the difference between «2^nd Street» and «22^nd Street», and getting offended when I corrected him and double checked the final shipping address
–If the city that I am sending to doesn’t show up in his first search, tells me that this item can’t be shipped– even though I’ve had no problems shipping there before, and his manager had no problem finding it after he couldn’t
After getting stuck with this guy several times and having time-​sensitive packages not arrive at the correct location, I take extra care to double check the final sender/​recipient addresses– he tries to make me skip this process by repeatedly saying that I’m wasting my time checking it, that it’s perfect, and that I need to hurry up– only to become further shocked that I found errors like those above.
Long story short: double check that they enter in all of the recipient info. Go in the morning when they have their A team on duty. If you see the dude described above, run away– or the stuff that you wanted to ship to Phoenix is actually going to the Philippines (or the ruins of ancient Phoenicia)… and you’ll get attitude if you try to correct it.

Very bad service, I tried to send something to Mexico and they didn’t even know what’s the process they made me fill 3 different forms and then they tried to make me fill another one and I quit and decided to go to UPS instead…

I’m confused as to why this place got such bad reviews. I’ve been here a couple of times while in the area, and I’ve had nothing but great service!
Parking wasn’t ever an issue. In fact, I had my Grandmother with me who is handicapped. We forgot her placard but was still able to find a parking spot close to the door.
I needed to get my photo taken for my passport renewal. An employee named Janet helped me out and guided me through the process. She was so nice and helpful and really made the experience smooth. It’s nice to have such friendly customer service! I was in and out of there with everything I needed.
The store was quite clean and fully stocked. I usually stop in here when I am visiting because there’s always something I forget to do back home before I go. I’ll definitely be back!

I really like this FedEx print center location in downtown Walnut Creek. It’s not far off the freeway and they have a private parking lot so it’s pretty convenient to get in and out of. The staff are very nice and helpful; they assist with shipping needs as well as simpler copy and scanning tasks. You can even email them the items you need printed or created. There are also lots of little spaces to work privately or in a group.
This store leaves no excuse to not pick up a cute little gift for that long-​distance person on your mind. Good selection of cards and other small items. Today we saw a mini speaker that hooks up to your phone for less than $ 4, and a bigger, collapsible blue-​tooth speaker for about $ 15. Cute gift ideas! Get one of the friendly workers here to help you ship it off!

So trashy. Went to order new business cards from same Kinkos we had our originals made, because our fax number had changed. Employee pulled up the template, showed me where to change the number, and then told me she couldn’t do it herself. Okay, whatever, except that the computer she directed me to couldn’t make those changes. When I asked for help, her boss said they weren’t supposed to but we could submit it to their design team for $ 50. To change 7 numbers. Yeah … goodbye forever WC Kinkos.

They fixed the photo machines. I went back in to try and use them and they worked.

Extremely slow service, manager is very rude, belittles his employees and customers. Took over 30 mins to print one simple document. Manger Alberto, made the whole process uncomfortable. Seemed like he didn’t want to be there so badly. So ridiculous there are 30 printers in there and not one can print via USB cable. What the hell??? Alberto left to help every other customer in the store and failed to give me any clear instructions on how to print. I work in the tech field so it’s not like these tasks are too difficult he just didn’t really explain what I needed to do.

We had fantastic service today. We had a crazy shaped package that needed to be packed carefully, and readied to ship. The two gentlemen, Jared and Sasan, were SO helpful. We also needed some enlargements, on specific paper, and again, we were helped with the machinery, and walked out with everything we needed.
This store has everything you would need for any project, we were amazed with the services and products they offer.
Thank you staff for your helpful expertise.

I’ve been with Kinkos since the late 90’s. Ever since the transition to Fedex it’s not the same. Take down the free WiFi sign if it’s lagging like dial up! 35 minutes of my day totally wasted waiting on pages to pull up, so that I could print (never happened) and order brochures then another 5 minutes pissed in the parking lot posting a negative Unilocal because of slow WiFi in 2015!

Awful. Their manger is very pushy and not kind. He also talks down to all of the staff there. There is always a line no matter what time of day. Something is always wrong. I wish this wasn’t my local shop. I am here once a week ant
It’s the same story every time.

Staff sucks here. Very rude and quite lazy. I don’t ask for much here as this is kinda self service for the most part. However, these women were something else. Unfriendly and a bit condescending. Sorry I don’t know all the tricks for printing pictures… Sheesh.
I think I’ll find another place to print next time I’m in need.

I have stopped by this place for a paper cutting service, a binding service, and every time I have stand there in front of the counter, while these people lolly-​gag about in super slow motion, helping other customers try to figure out what they want. It is a long wait every time and the last time I stopped in, the dude there was lolly-​gagging with a customer off to the side for tens of minutes, and he did not even look up to me to acknowledge I was waiting.
Totally rude. I grabbed my stack of paper and turned to walk out, and only then did he ask me in an annoying tone of voice «Did you need those cut, sir»? I did not answer and ignored him as I left the building.
You want to wait for lolly-​gaggers and witness just a bunch of super slow motion folks, go here and wait in their line. They don’t mind.

I paid $ 22.00 to fax 12 pages… Save your money and go to Office Max! What a rip off. I’m pissed.

Blunt, dry customer service approach. Made me feel like I was bothering them with my questions. Over priced when it comes to photo enhancement. In one sentence I was quoted $ 90/​hour for roughly two hours of work, although they could only blend spots missing color… They couldn’t actually restore the photo to anything close to its original form… Plus, their quote doesn’t even include what the final project will look like, a gamble in my opinion, but I guess that’s how it works. Large store, clean and centrally located.

UGGGGHHHHHH… I start to perspire and feel my neck seizing up even before I park my car at this place. I have spent countless dollars here and received the most abysmal customer service possible.
Yesterday was the final straw. The place is FILTHY, for one thing. Always has been. They have a workstation there that looks like someone tossed a latte into it and was never cleaned. The keyboards are candidates for a Lysol bomb, the people working there are beyond words, really. Such completely ANTI customer service I have yet to encounter. I tried to print out and scan to email one piece of paper. $ 11.00 later I ended up snapping a photo of it on my cell phone and emailing it to the recipient. One machine does one thing, another does another, and the instructions don’t match what the screen says.
This is in marked contrast, mind you, to the Kinko’s in Alameda (Constitution Way), where they all but trip over each other to be helpful. All the way to GREAT customer service.

Came here for some Passport photos, very helpful, had me in and out in no time
Will come back!

Sometimes at work I feel like I cant get anything done unless I do it myself. Like finding and making my own marketing materials. This is because I have to depend on that corporate chain, which seems to not be attached to anything except the word «No» or «…» or «fill in a reason why something cant be done that is just an excuse to not have to do it». You know.
I brought something I worked up to be made into a type of mailing flier.
I was taken right away and the woman working behind the counter measured and examined. We looked at paper stocks and then came the estimate. Even though I go in all gung ho, I still have to get approval from at least my boss.
To my surprise 200 mailers were roughly $ 400. A little more than what I was thinking it would be. She saved the estimate and gave me a really nice and clearly discernible estimate to hand over to my boss.
She was very helpful and informative. However, I have to jump through red tape before I can commit.
The one really bad thing about this place is the parking lot. Its tight. The best way to park is to park backwards. If you don’t already park backwards everywhere you go, start doing it. Your life will be so much easier and faster!
To date, my boss said no to the copies and made me go to my corporate marketing department again. Ive yet to get any answer on my project. I should be a frigging psychic!