LeapFrog Plumbing

I have found my plumbers! Owned a home for two years now and had yet to find a professional and straight forward company, until now. I had a gas leak that prompted PG&E to shut off our service for safety reasons. Contacted Leap Frog plumbing and they made time for me the next day to get my problem fixed. They arrived on time and completed the work as promised. I’ll be calling them again for gas, water, and even a tankless water heater when I am ready for it. I heard that these guys do all the PG&E Contract work so you know their standards are high.
Long story short you should call these guys first.

Leapfrog replaced my kitchen faucet in 2013, a Kohler that worked well for about nine years. At that time, I was impressed with Leapfrog’s promptness and professionalism. Cost for parts and labor was roughly $ 400 if I remember correctly. So, not cheap, but seemingly a good value. The replacement faucet they sold me was from Wolverine Brass, a brand only sold to commercial plumbers. I wasn’t familiar with it, but trusted Leapfrog’s recommendation.
Fast forward to 2015, and the Wolverine Brass faucet started leaking. Leapfrog replaced the faucet’s head under the manufacturer’s 100-​year warranty, with no labor charge. I was pleased that they stood by their work. The technician also install a replacement garbage disposal that I already had on hand. I’d give them 4 stars for that job.
Fast forward again to 2016, and the Wolverine Brass faucet body started leaking. I was very lucky to have spotted the mess early, otherwise the water damage would have destroyed the cabinet and floor. This time, I called another plumber we’ve used with great success (Richard Reyes at Pro Rooter) and he’s in the process of replacing the failed Wolverine Brass faucet that Leapfrog installed. While I suppose I could have called Leapfrog back yet again, I didn’t have confidence that they would fix this issue long-​term. Their service is decent, but in my experience the Wolverine Brass product they sell is a total piece of junk. Two failures in three years is just unacceptable, and my lowish review of Leapfrog reflects my disappointment in their recommendation of it.

Leapfrog plumbers are fantastic. Our sewer line backed up on a Sunday night. Mon am I called them and by 11am they were here. Our line was snaked and repairs were finished. That visit had young John and red-​haired John. Both super nice and competent. The f/​u visit for some additional work had Ambrose and JC. Again, both super nice and competent. We would recommend this company without reservation. On time, worked hard and completed the job.
Excellent people.

Had an emergency on Sunday morning. They responded fast and were friendly. Came out within two hours and fixed the problem. Helped us out really fast and it was really appreciated.

Leapfrog was a very friendly, and competitively priced experienced. The free in home estimate with Maurice was informative, and low pressure.
John and Ambrose installed the water heater in a timely and professional manner. They were very careful about laying tarp and removing their shoes on a very wet and muddy day. Lo and behold, there was no sign they were even there (aside from my water heater working again:).

Leapfrog plumbing is AWESOME! I used them this year to replace a water heater that died and they were just wonderful (and it wasn’t an easy job, as the water heater was placed in the corner of an unfinished attic reachable only by pull-​down ladder). I swear, each guy that works for them is a real pleasure to have in your home — they are courteous, kind, and do a good job. They actually uplift the energy and bring a really positive vibe in! Maurice, the owner is just great — so friendly, and even took pity on me and worked out a payment plan. I wish I could call out all the guys by name because they were all great!
Just last week I had to call them for an emergency plumbing job. Ian was here within half an hour and not only did he do a great job but he was so good with my preschooler who was really interested in what was going on. He was such a nice guy that my son was asking me to please call him to come play again after he left.
I really can’t say enough good things about this company. :)

We experienced a minor plumbing problem this weekend that had a major inconvenience– we had to shut off the main water into the house. This. Was mid Saturday afternoon. After calling a couple of other plumbers who advertised being ²⁴⁄₇ but whose voice messages indicated that they were closed for the weekend, I contacted leapfrog and spoke Lindsay, who was extremely candid but still optimistic. She told that she was booked through the weekend, but she would check if a technician could squeeze us in because we without water. Lindsay called back shortly thereafter to let me know that Ian, the technician, would be able to accommodate us in his schedule and that he would arrive within an hour and half.
At the appointed hour, Ian presented himself. A nice young man; presentable clothing, identification, courteous, and with nice manners. Ian assessed the problem, determined that he could fix it with the parts and tools in his truck, and immediately got to work. When was done he gave me the old parts and explained what had caused the problem. He explained that the PVC glue had to cure for 24 hours before we could turn on the main water to the house.
Once we turned on the water to house and opened the particular valve, we noted that the newly installed valve, pipe, PVC tubing withstood the water pressure and did not appear to be leaking.

Ian came out to a home that I rent (I’m the tenant) in Lafayette. My gosh! He was so helpful, He explained the problem in simple terms. Ends up there was a huge tree root in the sewer line. He removed the root, he also checked my bathtub to make sure that it was draining OK. My landord doesn’t have a computer so i printed out a coupon for him. I would use Leapfrog again. Very impressed.

We challenged LeapFrog to rough-​in plumb for a bathroom in a room off a converted garage and a laundry room created out of a workspace. Their particular challenge was that both spaces were underground in a split level — below the main sewer line. John rose to the challenge and came up with a plan to use the existing plumbing and wrangle in a macerating (pump) sink and toilet combo. and a grey water system for the clothes washer. JC and Doug then worked 13 hours over two days to put in the hot/​cold and discharge lines. They were creative, earnest and hardworking. As a last step, I asked that they add an extra check valve — to make future cleaning easer. JC came back and did work — and could not be friendlier. (And thank you to Gretchen for scheduling.)

We called Leapfrog because we had an issue with our hot and cold water crossing. They were scheduled to come between 2 – 4, and didn’t arrive until 5:30. They said it was because we didn’t answer our phone. We have caller id, and it looked like they never called, but ok, everybody makes a mistake. We liked the estimate, called the next day and got an appointment for Friday (2 – 4) for them to do the repair. I also confirmed they had our phone number, because of the confusion. On Friday I waited at home from 2 – 5:30 again, and they never showed, never called. Very disappointing… Now after wasting 5 hours waiting for them, I have made no progress on my hot/​cold crossover.
Update: I still haven’t heard back from Leapfrog… but they sure did write a long response here… Thankfully we found a 5 star rated plumber on Unilocal who was less expensive, and more reliable.

Walter and Kevin installed my Noritz tank less water heater today, and I couldn’t be more pleased. They are as personable as they are professional – accomplished visual thinkers who were completely up to the tricky business of upgrading this old house with it’s tight corners and tiny crawl spaces. Hats off also to Kristal in the office: she returned phone calls and emails seemingly within seconds of receiving them, and was a wizard at scheduling around my wacky work hours. This is a beautifully run, first-​class outfit – and the frog graphics are adorable!

Highly expedient service. Had some emergency repairs, Our regular plumbing company could not deliver in a timely fashion. Leapfrog confirmed appointment on the same day in the evening, and work was completed by Terry in just over 2 hours.

This company was wonderful! Walter came out to replace two toilets and he was very helpful. It ended up being more complicated than anticipated and Walter made sure I understood what was going on and helped me pick the best option. The work was high quality and reasonably priced. I will definitely use this company again!

We were under contract to sell our house (Lafayette), with condition that a plumbing problem flagged by buyer’s inspector be fixed. Having used Leapfrog in past and having been pleased with the service, I gave them a call.
Aaron came out, crawled under the house (very tight overhead clearance). Upon emerging, said problem was twofold: leaky toilet, caused dampness on soil and clogged sewer line. He surmised that clog was between connection under toilet and where hooks up to main.
He fixed toilet leak in a trice (all that was needed was new wax ring — he installed two as «seller’s insurance.» Recommended hydrojetting from rooftop vent to clear clog. He quoted a price that sounded reasonable, particularly in light of fact that a commercial-​duty hydrojet had to be rented to supply enough pressure to ensure clearing line.
Two days later he and coworker Gordon returned with a monster hydrojet sitting on an eight-​foot-​long trailer that came with it fromlocal rental-​equipment company. The charge was more b/​c unit had to be trucked from Cresco store in Oroville, not exactly a hop, skip and jump away.
The greatest challenge, as it turned out, was getting pickup-​cum-​trailer backed out of the driveway, as it required a very tight right-​angle turn. After several attempts, guided by Gordon, Aaron managed to get it exited.
As for the job itself — a relative piece of cake compared to entering and exiting driveway — was completed in under an hour. Aaron assured me that although the rental unit — basically a narrow firehose — would be applying extreme pressure, it did not pose a threat to the pipes, as he had determined from initial visit that all couplings were secure.
I told Aaron that as seller I needed evidence that the line was in fact clear. For a modest added charge ($ 89) he ran a separate line — a cable to which a video camera is attached at the front end — allowing me to watch the laptop monitor as he fed the camera cable though line. Voila, clean as a whistle. He even said that given circumstances — that buyer wanted proof line was clear — he said that upon returning to the office he would transfer the data file to a thumbnail drive and mail it to me at no additional charge. Very nice gesture, and much appreciated.
Both he and Gordon demonstrated admirable professionalism. They knew what needed to be done, and on a very hot day, did it with smiles on their faces. They could not have been more courteous or friendly, and respectful of the property that would soon have a new owner.
Based on this and prior experiences, Leapfrog gets a gold star from me, and I am not necessarily easy to please.

Repairmen are friendly and professional.
Lindsey, whom apparently runs the office, was very confrontational when we asked her to apply previous charges to any further work since the repairmen never fixed our problem the first time. She became very defensive and said she’d have to speak to the owner about it.
Well I made one last request for LeapFrog to come out and unplug my shower, the original problem. She said she would call me the next day to schedule a time. It’s been 2 weeks, Lindsey, where is my call. Did you really just blow us off?
Too bad I can’t refer just repairmen, because I wouldn’t recommend LeapFrog based the customer service from Lindsey.

This is an excellent company. We’ve had them service our home for a number of issues ranging from toilet back flow to vibrations in the water pipes. Communication during the initial inspection was excellent and at each step of the way they explained what they were going to do, the underlying issues causing the problems and the cost for a solution.
If you get Terry he is a great technician and was able to diagnose a very tricky problem we were having with phantom noises from our water system. The owner Maurice is also a very nice guy and leads a great business.

I woke up Friday morning to the sound of water dripping in the vicinity of my hot water heater. Opened the door, and there was water all over the floor under it. It was 5:45 am. I frantically looked for local plumbers that might be open that early, after calling my home warranty company and being told they’d get someone out there sometime that day. Leapfrog had someone out at 7:30. He said I needed a new unit — 15 years old, leaking out the bottom — and quoted me a price. He waited while I called the warranty company back to find out if it would be covered, and indeed it would be. So I thanked him and made arrangements for them to send someone out.
The guy got to my house at 6 pm, confirmed I needed a new unit, and called in to get it authorized. He assured me, as did the gal at the warranty co., that it would happen the next day (Sat). By Sat at 9 I had not heard from anyone about when they were coming out — long and short, the plan was not til Monday. Furious, I asked if I could get my own plumber and bill them — they said they’d send me a check.
So I called Leapfrog back. They tried to find a unit, but no luck — it being Sat and all. But wait, they called back 15 min later to tell me they were trying a different supplier, and a few min later called to say they’d located one, and someone would be out within an hour. Terry arrived on time, explained his task, did the work, and was gone in less than 2 hours. I had hot water and a cleaned up closet area and improved earthquake security for it. No muss, no fuss. He was terrific.
Their customer service was over the top, and I am grateful.

Experienced a toilet issue which ended up flooding our master bathroom including closets. Leapfrog and Aaron Kelly were out to the house within 25 minutes of the initial call. Stopped the issue… they did such a good job that we purchased and replaced 5 toilets based on their recommendations. Toto Supreme ll. Arron arrived about 10 am, just left at 4pm, installed all 5 new thrones!
This is a great company with active caring employees. Hats off!
Thanks so much Aaron and Leapfrog!

Leapfrog fixed a broken pipe for us, but took a long time and charged a lot of money. The guy disappeared to the hardware store and generally wasn’t very good at communicating what the problem was, that he was leaving, when he would return or how the total price was calculated.
The same pipe broke again a year later (my fault) and «Letts plumbing» did an almost identical repair for half the cost.

Needed a (previously run) gas line for a firepit connected. We’re talking about a 10 – 15 min job max — cut the poly gas line, chamfer the fitting, slide the line into the coupling, slide the riser into the coupling, done.
Leapfrog scheduled for a 10 – 12 slot. They arrived at 12:03 (no big deal).
Guy looked at the line, asked if I had the fitting, I said no. He said «that’s an $ 85 coupling, and that’s my cost». Quoted me $ 380 for the whole job. Then dropped it to $ 320 «if there are no issues». I told him I had another estimate and would let them know.
Guys went back to their truck, came out 5 mins later. «We’ll do it for $ 285, boss says that’s the lowest we can go.» I told him OK, go get the fitting and come back.
Something wasn’t sitting well with me, so I called the plumbing store. Coupling costs $ 19.99, $ 21 and change with tax. That’s retail.
So, I called Leapfrog and told them to contact the guys and cancel the job.
Went to the store and bought the coupling, could have done it myself but called my usual plumber (Frank from Ace’s Plumbing) who came out and did it for a whopping $ 50.
Overpriced, and they flat out lied to me.