Major Town Cleaner

Major town cleaners you make me sad! I’ve been a loyal customer for a few years now, taking everything from dry cleaning to pants hemmed there and today they dropped the ball. Dropped off my pants ¹²⁄₂₀ for hem and was told due to holiday it wouldn’t be ready until 12/​27-​ok no problem. I show up on ¹²⁄₂₇ and was told it wouldn’t be ready until ¹²⁄₂₉. No call from anyone, no remorse for the inconvenience and no explanation other than the lady that does the alterations said it wouldn’t be ready until then. So you want me to just go back and trust it will be done by then? Sucks I won’t have my work pants ready for work and sucks even more that whoever they send the alterations to doesn’t care about communication or customer service. They used to do alterations in house when they were good, but not anymore. Goodbye major town cleaners you aren’t the only one in town!

This cleaner’s owner is dishonest, irresponsible even trying to shift responsibility to customers by lying. So do employees. I do highly recommend you to find other cleaners. This cleaner should deserve ZERO star. Even the owner has no skill/​acknowledge how to care laundry. so all cleaning are depending on its employees.
Here is the very detail.
It was my second visit at this cleaner because of the convenient its location. First job that dry-​cleaning family clothes (blouse, shirt, pant, skirt) was not bad. So I brought my wool comforter for its dry-​cleaning. I left my wool comforter on the counter and waited employee. One employee stared me while she drinking her ice-​coffee, and other girl came from the back. The coming girl asked me is it your first time, so I answered it’s my second time and told my phone number. Then, she gave me a claim ticket with charged $ 35 and written done by Wednesday. That was it on Friday. It seems okay on that day.
I came over the cleaner for pick-​up my wool comforter on Thursday, the day after promised date. It was afternoon, and there was different employee was working. I gave her my claim ticket for pick-​up. She looked around shelves and went the back, but she told me it hadn’t done yet. And she started saying something unexpected. $ 35 is the price for washing and $ 45 is the price for dry-​cleaning. I didn’t understand why she said that at the point, but this time this cleaner began to try pass responsibility to a customer, me. I told the price doesn’t matter. Even I didn’t pay it last friday; of course, I am willing to pay the right price. (I kept talking to her because she exuded that I would like to save some money by some cheating.) I told «How I know which price is the correct price for dry-​cleaning comforter. It was the second time visiting here, and the employee who received my wool comforter just gave me the ticket without saying anything, and she didn’t open/​life my folded wool comforter before giving the ticket. Ah only said «Is wednesday Okay?» You don’t even have any menu of its price. «
Then, she moved to other topic. «Are you sure that you are not cutting off its tag which explain how to care the comforter?» she kept saying «are you sure?» I remember I don’t take off it; at the point, I was not sure because she pushed ahead this question. I also told the employee who gave me the ticket did not even check thoroughly my wool comforter. She told me come back tomorrow afternoon (Friday).I asked her to let me see my wool comforter, but she answered my wool comforter isn’t there.(then where did the cleaner do dry-​cleaning my comforter??? or others???) So I asked when the owner came and left the cleaner .
On the next day, the friday, the owner, Frank Kim, gave back my wool comforter with saying that «Because your comforter was very very dirty, we washed twice. The edges of the comforter was too dark, so it was hard to clean.» I knew how my wool comforter was before giving to the cleaner. I decided to dry-​clean not because its dirty, and my wool comforter had been only on my closet, so there was no stain or darken spots. The reason I decided to do dry-​clean is my other family member will visit in the next month, so I just want to welcome my family with fresh and cozy comforter. It was clear that he was lying. And he received $ 35. Here is the contradiction, if the owner and employees were right, why he didn’t charge me $ 45?
My two family members run cleaners currently, so when I open back my wool comforter at home, I realized how the cleaner care my wool comforter immediately. The cleaner didn’t check the tag (the tag is clearly located on the edge of my wool comforter with the clear direction how to care it) or just lack of acknowledge how to care wool comforter. The cleaner washed my wool comforter in water. and at some point they probably realized they were doing wrong way. The cleaner put the wet wool comforter into dry-​cleaning machine. As a result, my wool comforter from New Zealand has no downy anymore and stinky odor.
I contacted the owner once more, but he kept repeating that my wool comforter was so dirty, so they do clean twice. Never told me any apologies or the truth though I never ask any compensation. I could not do anything but throwing away my favorite expensive wool comforter.
I recommend you to find other cleaners that using new version dry-​cleaning machine (give less oder), interacting with its customers genuinely and honestly and knowing how to treat each textures/​types of clothing. It would be the best cleaners that owners take care of all clothing and laundry directly. At least, find its owner inspects or directs their laundry and spend many times on cleaners.

these guys always get my stuff done on time, and even early if I request. theyre very polite, and the lady that’s there most of the time remembers us now! they’ve always been successful at removing any stains.

Actually, I’m giving this business and their alteration services ZERO stars. I trusted them with hemming my brand new $$$$$ jeans since they did a good job with a previous pair I brought in a few months ago. After discussing the desired length with the lady who was measuring (she’s not even the seamstress nor do they have one on-​site), she also reassured me that they were going to do an ‘original hem’ and match the same colored thread the seams were originally sewed in. This is all typical stuff that is discussed with any seamstress.
On the day of pick up, the same lady assisted me. I immediately caught how terrible of a job was done when she handed me my jeans. The thread on the bottom of the jeans did not match the original color. Instead they used a dark blue thread. So ugly! Now my jeans looks like bell bottoms from the 1970s. They also did not save the parts they cut off, so there’s no way to re-​attach the original hem. Not only that, when I held up the jeans to me they were still long. The lady said they just look long because I wasn’t wearing them. Uh-​uh! You can’t fool me lady! I was so furious with her I demanded my money back and I’m thankful she gave it back — she knows her business screwed up. I tried on my jeans when I got home and they were still really long –even with the shoes I wore when she measured me. I also tried it on with my highest heel — 4 inches, and I was still stepping on the bottoms and sweeping the floor. The jeans were the exact length when I first bought them except now they look like disco fever jeans. I am super glad Major Town Cleaners gave my money back because whatever they did to my jeans was not worth it at all.
I’m never coming back here for their alterations and dry cleaning services. I don’t trust them with my clothes! Good riddance Major Town Cleaners!!!

DO NOT GO TO THIS CLEANER if you want your item back undamaged!!! Worst customer service ever! When I came back to pick up my items, they showed me a huge rip (2 ½″) on one of the sleeves of my blouse. Instead of apologizing and trying to offer a fair solution to the problem, they had the audacity to raise their voice at me and even blamed the huge noticeable damage on me! I had never experienced such a terrible service and felt so insulted by these deceitful people! It was the most awful experience at a dry-​cleaner!

I love this place! My cleaning is always wonderfuly done and done on time too! My husband loves their extra touches on his shirts — there’s a little cardboard collar form that keeps the collars from getting scrunched down in the closet or in the car & the sleeves are folded nicely so they don’t get all wrinkled in the arms. Our last cleaner didn’t do either of those things. Yes, they aren’t cheap, but most cleaners in WC are on the high side & when I tried some of the cheaper ones, their quality was very disappointing.

I have been going here for many years, and so have my parents. We give this place chances because some of the employee’s are super nice, however the owner and quality of the service is terrible.
Some PEOPLE should know that it’s a careful check to see if the stuff is actually getting dry cleaned. And also, if something is being hemmed, to pay attention to what the request was being asked for in the first place.
So I had 2 pairs of shorts. It was frayed, and I didn’t want it to get frayed in order for not to get shorter. I even brought an example of what i wanted. She told me that she could. They brought it back to me,
and it turns out they cut design of the shorts (the fray) and hemmed it like a design of a jean and didn’t get any of what I wanted to be taken care of and paid for.
I’ve gone here countless times and been disappointed, Their customer service used to be really good, and somehow some where they fell off.

I wish I could give this place zero stars.
I had brought in a pair of jeans to fix the zipper. They charged me $ 18 to replace the zipper?!? $ 18 for a zipper? Anyway, I paid it, as they were the most convenient dry cleaner.
Well, the «new» zipper they gave me was flimsy and crappy. Probably cost them 50 cents. And unsurprisingly, after wearing the jeans twice, the new zipper broke.
So I brought the jeans back to the store, and instead replacing or fixing the zipper, the owner yells at me (yes, yells) and says that is what zippers are supposed to do – meaning break.
I asked him if the zippers on his pants break apart so easily. And he said yes. Obviously, he used the same crappy zippers on his own pants.
Besides they’re awful tailoring, they also charge too much for dry cleaning. Save yourself a headache, and save a couple bucks too. Go elsewhere. This is Walnut Creek, there’s millions of alternatives.

After my regular cleaner across town had let me down one too many times, I decided to try this place since it’s much closer to my home. Big mistake…
I took in a large order of dry cleaning and upon getting home I noticed that one of my polo shirts had odd white streaks all over the front. When I tried to gently rub it out, the garment ripped. I took it back and the lady said that ‘it must be starch or something’ and that they’d rather try to repair it than give me a refund, which I agreed to. When I went back to pick it up, it looked as if they had done nothing to try and repair the shirt blaming it on ‘the garment fading’ and saying that ‘I must have brought it in that way.’ They reluctantly gave me $ 5 off the rest of my order. (All this after the lady told me my things were not ready because my claim ticket said July 1^st and today was «June 31^st.» LOL)
All of the other shirts I’ve had cleaned here now look like they have been through the laundry about two dozen times (Faded, pleated), even though I’ve only dry cleaned them up to this point. Don’t pay these folks $ 6 a shirt — you’ll find that your wares come back in far worse shape than they ever were before.

Man, dry cleaning is EXPENSIVE! I’m so glad that businesses are more and more going toward business casual. That said, a few times a year, I need to get the trusty suits dry cleaned for conferences or major events. Somehow, I never get my act together enough to take the clothes into the city for cheaper dry cleaning. This place is close and convenient, and the staff is friendly. They’ve never let me down — even when I need my suit the next day (almost always).
As an aside, when I first bought my favorite black suit a few years ago, the pants were WAY too big in the waist, but I never got around to getting them altered. Good thing, since they now fit perfectly. But, ummm, maybe the dry cleaner shrank them? I think that must be what happened! Yes, it’s not possible, but I can believe my own little lies to myself.

I don’t know much about dry cleaners but we keep on using this one because the owners are very nice. They are a nice Korean couple and they always remember who I am, rather, they remember who I am bringing in clothes for (my husband). They offer their advice on the best way to deal with the garments and they have a pretty fast turnaround time to my knowledge (2 days). If I remember correctly, it is $ 1.99 to wash/​starch/​iron per shirt and $ 5.95 to dry clean/​starch per shirt.
It’s in a good location too, it’s in the same plaza as Beverages and More, Starbucks, Quizno’s, and Walgreens (there’s also a T-​Mobile store, hair dresser, and Chinese food place).
Plenty of parking too.