Michael Stead Cadillac

Just left the best dealership that i have ever been to. I picked up my car today and i have to say that Ken and Chris went above and beyond to help me with making sure I was a happy customer. The results when i picked up my car were more than i ever expected. They fought on my behalf to see if GM could help in any way with the car repairs that i needed on my 2012 srx. Knowing the repairs on my car were going to be a bit expensive i didnt think i would get much help, but let me tell you, I was wrong!!! I couldnt thank them enough on how much i appreciate the amazing customer service given to me and the outstanding quality of work that was performed on my car by Mr. Wade. Thanks Cadillac you all are a great team and has yet to disappoint me.

I took my aunt’s 2012 CTS in for service– Teresa greeted me like family with a warm cut of coffee. It was a freezing early morning. Her promised time estimates on completion exceeded all expectations.
I will only request Teresa for our future services and needs. I left without any questions. Teresa explained all important

Car buying NIGHTMARE with a Happy Ending.
We decided it was time to trade-​in our Subaru Outback for something more roomy for our growing family. While shopping on-​line came across ’14 Cadillac Escalade ESV Platinum with low miles. The car was located at the Carmax In Roseville, CA. We went in, met with a sales rep, she ran my credit and came back to say they can not finance us the full $ 72,000, but only capped us at $ 51,000. Only way to get this car was to have $ 21,000 downpayment and finance the rest. She then insisted we look at something more in our price range. Test drove a few vehicles, but everytime we did she wanted to run my credit again for that specific car. When I question about running my credit again because we already know I am already approve, she said that was Carmax way of doing things and that because we are running it same day. The credit bureau knows I am buying a car and it shouldn’t affect my credit score too much. (Lie #1) Also there was a law created for this very thing. (lie #2) After walking the lot for few hours, not finding anything to our liking. As she getting tired or perhaps feeling like she’s wasted too much time on us. She tells me, «sometimes in life we don’t always get what we want.» I should regress and tell you my Credit Score was 716 and monthly income of $ 8,000.00. We did settle for a Mercedes-​Benz E250. Carmax does have 5 day return policy.
While at work, I searched online and came across Certified Pre-​owned 2014 Cadillac Escalade ESV Platinum with low miles @ Micheal Stead Cadillac. I called my credit union, ran my credit. I was approve with 6.99% apr. They could not lower APR because my Fico 673. I explained to them 4 days ago my score was much higher. Sorry, not much we can do was response I got. I called Micheal Stead Cadillac and spoke to Jon Perry. I explain to him a bit of my situation, we ran my credit and he told me I was approve but for 7.1%. After work I decided to go in and check out the vehicle. I spoke with finance manager Elena. Showed her my orginal fico 716 pulled by Carmax. Without any promises, she would go back and talk to the banks. 30min later with good news in hand, she was able to get 4.99% APR. I am shocked, even my credit union, from whom I financed few vehicles and recreation vehicles through, would not help. In the end we got ultimate family vehicle. Jon Perry, Elena and Aric you guys went above and beyond your duty. Thank You Micheal Stead Cadillac for making this possible. You have a customer for many years to come!

Made an appointment for a transmission service. When I came in, the service department told they didn’t have me on the list… no problem, we filled out a form and I requested to top off my engine oil since it was a bit low as well. We put that in writing and I signed everything. Also, I forgot to ask the ETA, so when I called back 2 hours later nobody in service department knew how long it would be except the person who filled out my paperwork. When I got the car back, everything seemed to be ok and I was happy. I got home and noticed that on the paperwork, the tires were inspected and brought up to spec but they totally weren’t and my engine oil wasn’t topped off. The next day, I had to go to the store in Concord to get oil myself and filled up the tires as well. Also, whoever did the test drive after the service left my shift knob all sticky and smelling like ATF. Common now! I will try going to Dublin for service next time!

This review is based on my experience with Jim Bass. Jim is amazing! He spent well over an hour with me reviewing all of the wonderful features of my new 2016 Escalade. He was so thorough and detailed. I’ve never been more excited to own a vehicle as I was after leaving the dealership and meeting with Jim. His extensive knowledge and passion for Cadillac is impressive. He’s more than someone selling you an automobile. He exudes the level of customer service you’d expect to receive from a luxury auto dealer. And he’s warm and friendly. Thank you so much, Jim for going to above and beyond to explain things to me in a way that had never been explained previously. If you’re in the market for a new Cadillac, stop by Michael Stead and ask for Jim! You’ll be in great hands!

So happy with my new SRX. Jon Perry went above and beyond to get me in the vehicle I wanted and made me a fantastic deal. Jon spent hours with me going over all of the cool new features (there are a ton) until I had it all figured out.
This dealership is super clean and all of the people around were very friendly. I even got to enjoy a nice cup of Hot Chocolate in between paperwork.
I am already telling my friends that this is the place to buy a new car or SUV. Job well done for all!

So my birthday is coming soon, and my dear husband decided to buy me a brand new car! Can’t ask less than a luxury car.
I met my husband in the Michael Stead Cadillac in Walnut Creek. When I arrived Jim greeted and welcomed me with a big smile, the car was in the front of the dealership, I got a quick presentation on the new 2016 ATS Sadan and Jim took me for a test drive! Wow it was the most pleasure driving experience! The car was so smooth with the best newest technology.
We got back to the dealership and Jim was our sale consultant, he explained everything about the car, maintenance and services step by step, answered all our questions.
Jim and Elena went through all the financial.
They both were very honest and pleasure to talked with.
We had the best experience and customer service ever.
We’re very happy to be part of Cadillac family!
Thank you, Jim & Elena!

I just bought an escalade and had the BEST experience! Go see Aric Carlosn he is Honest, trusting, funny & great customer service. You won’t be disappointed! He will take great care of you! I will buy ftom anyone but him!

My Chevy Volt started giving me several servicing messages, including low break fluid and service break assist. I was concerned as the the car had 42 000 miles and was no longer covered under the bumper to bumper warranty. Given the software technology in the Chevy Volt, I wanted to have it serviced by a GM dealer in order to ensure the repair was done correctly.
I called the service department at Michael Stead Cadillac early in the morning and asked if I could drop off the vehicle even though I did not have an appointment. They understood my concern with the brake issue and allowed me to drop off the car that morning. I explained the issue with the brakes to Tedd along with a bluetooth issue the car was having (significant background noise on the other end when making a call). The dealer kept the car for two days to find and fix the repair. Tedd in their service department was great and gave me daily updates on the repair progress. The dealer did a multi-​point inspection of the vehicle, identified and fixed an issue with the brake sealant that was causing the brake fluid leak, and updated the car’s software which eliminated the bluetooth issue. Best of all, all of this was complimentary and they even cleaned the car for me.

Solid customer service from start to finish. I had the pleasure to have Theresa as my service rep and she didn’t disappoint me. My recently purchased Escalade Esv needed some fixing and it was still under warranty so I brought it in to Michael Stead since it had better reviews than other dealerships. All my issues were addressed and fixed in a timely manner. Theresa was on point letting me know the progress of things over the phone. Wait time was little to none… but I also made an appointment. Everyone was very helpful and my Escalade is working much better. An overall positive experience at a dealership which you won’t find very often.

I purchased a certified 2012 SRX a couple of weeks ago and let’s just say it was the best car buying experience I can recall to date. The customer service at «Wayne» Michael Stead Cadillac is top notch. I was greeted and treated with the upmost respect from the moment I entered the show room.
I had serious apprehensions giving up my CTS (a transaction from a dishonest dealer years ago) but loved my CTS regardless (what a vehicle). However, it had reached the end of its life primarily from the lack of upkeep and accidents (not reported on Calfax) from its prior owners (that dealer went to great lengths to deceive it’s customers). But Not Stead Cadillac!
My encounter with Stead Cadillac has won my heart and they have a life customer whose future includes a new CTS (year TBD) from Stead Cadillac. Thank you family! ! AND Yes, I’m love love love my SRX.

First let me say WOW!!! The new SRX is beyond gorgeous. On that, note my husband and I went to test drive the SRX Friday and James Bass was the gentleman who took us on our test drive.
He was very polite, professional and informative.
He made my car buying experience a nice one.

The Service Department at Michael Stead is very professional, responsive, and has excellent technicians. I have been bringing my son’s car for over 5 years (Equinox 2005).
Dave Johns is our service advisor and you cannot find a more pleasant, trustworthy and knowledgable person to work with. This is the main reason why we bring our car to this dealership.
Thank you Dave and the entire Stead team for your exemplary service.
Calvin

Excellent customer service and attentive, honest people working here. Husband and I recently put our car for service and picked it up today… Our Escalade feels much smoother and all the issues we asked be fixed was resolved. Getting a loaner vehicle was honored without any problems. We highly recommend any Cadillac owners to get service done here. Service was efficient!

Bought two Cadillacs so far. One used. One new here. Been coming here for service for the last three years. Great staff! Great facility! Great experience!

It is never fun buying a new car. It should be. The excitement leading up to the purchase should be relished and, after you buy, you should feel like a kid on Christmas day. That’s never what happens. What happens is that the dealer makes the experience so miserable that you leave feeling dirty; filthy, in fact. The whole experience is tainted by a sales process that leaves you feeling violated. This is not what happened at Michael Stead Cadillac.
Cadillacs are very expensive, and can lead people to look to other, more «prestigious» brands to satisfy their need for ostentatious luxury. It’s not an easy sales proposition, but those who focus more on luxury than brand know the truth. The good people at Michael Stead also know the truth, and they let their cars sell themselves.
My first experience with Cadillac wasn’t the most positive. I had stopped Dublin Cadillac to ask for a test drive and they very arrogantly pointed out that they didn’t have any Escalades, and any that they would be getting would be spoken for. They also pointed out that they can’t keep them on the lot and that they wouldn’t be discounted. Needless to say, I moved on.
Since my last experience, I had been waiting for a 2016 Platinum. By chance, i called Michael Stead Cadillac and asked when they were expecting to receive them. Jon Perry answered the phone and said that they had had just received one and that it hadn’t been spoken for yet. After a few phone calls and text messages, I had a deposit down on the car and would pick it up the next day.
When arriving at the dealership, I was greeted by a very nice lady who was sitting in a small, glass office, right by the door. I had asked for Jon and she immediately directed me to him. It turned out that this lovely lady was Melissa Kangas, the GENERAL MANAGER of the ENTIRE DEALERSHIP. THAT is not normal. GMs are always hiding in some palatial office on the top floor of their facility, as far away from their pissed-​off customers as possible. Not Melissa; She sat right up front by the door in an office completely surrounded by glass, from floor to ceiling. I suppose that it’s not very difficult to sit up front when your customers always leave smiling.
While Jon came out and got the process started, Melissa took my 2 year-​old to find some toys. She then went back to her office to find her iPad and installed some children’s games on it for my daughter. Over the next two hours, she held and played with my baby. Unbelievable.
Not only was Melissa an amazing host, but she explained every facet of the sales process and her pricing, making the entire transition 100% transparent. Meanwhile, Jon was off with my wife, driving the car and showing her every feature. His enthusiasm for the brand, and the Escalade was clear. He wasn’t there just to make a living; He is passionate about the brand and its products.
At the end of the process, I found myself more excited then when I had arrived. I was truly dreading the entire process but, at the end, I was so blown away by the sales experience that I had just had, that I felt really, really good about my purchase, and the brand. In fact, these people truly make me want to by another General Motors product.
I would like to congratulate General Motors and Michael Stead Cadillac for doing the impossible — selling cars while making customers feel valued. I have never, ever in my life experienced service that is so competent, thoughtful and personal. I am truly humbled by the entire experience.
I would also like to thank Jon and Melissa for showing us that it doesn’t have to suck to buy a car. Four days have gone by and I still cannot believe the experience that we had. You are both amazing people who have risen to the absolute pinnacle of service excellence.

I’ve taken my SUV for service here for quite awhile and have been very happy with the customer service, attention to detail and effectively diagnosing the issue/​issues and promptly offering a solution to resolve the problem. This time my car required extensive services and needed to be left overnight… meaning I would require a rental car.
Ken in the Service Dept. was very helpful and offered the services of Hertz on North Main for me to pick up my rental car. That’s where the situation made an unexpected turn into the Twilight Zone. The service at Hertz was HORRIBLE, the employees inept and their «Managers» incapable of facilitating my rental even though I had them personally speak with my Bank representative!
Needless to say, I was rudely dismissed after being there for over an hour had to be driven back to Michael Stead Cadillac! It was an absolutely atrocious experience! Luckily the team at the dealership was empathetic to my situation and was able to expedite the rental of one of their ATS (which I loved driving and am considering of getting one now!) and get me going with the rest of my day.
I highly recommend Tim who is a results oriented manager and urge that partnering with Hertz is a major disservice to their brand. Customer Service and the overall experience is what drives businesses to either succeed or fail and that also includes who you partner with.
I hope next time I bring my SUV for service and need a rental… Hertz is not in the picture!
My overall experience with Michael Stead Cadillac was amazing and I give high marks to Ken and Tim who runs a tight ship! My car runs great and drives like new! Thank you so much! I would have given 5 stars, but the the traumatic experience with Hertz took 1star from an otherwise 5 star experience.

I am very happy with the service, mostly due to Theresa my service advisor.
She follows through with all promised .
She is knowledgable and very professional .
The location is easy to get in and out.

I have a Chevy truck I bring to Walnut Creek Cadillac, because they service all GM models.
I have always been happy with the service I receive from them, and Tim the service manager always greets me with a big smile.
I honestly believe they put forth the extra effort to make their customers happy.

The service here is amazing! I purchased a vehicle here a few months ago and my battery died. I came in to get it serviced, but on my way there I stopped at the gas station and my car didn’t start. I called into the service department and Stephanie picked up, she sent someone to come jump start my car. As soon as I arrived, she immediately took care of my initial need. I ended up leaving with a brand new battery & someone I can trust in the service department to get the job done and done right. Thank you for having Stephanie on the service team.
I’m going to recommend this place to everyone!