Muir Orthopaedic Specialists

Thank you to all my friends at Muir Ortho. Dr. Fulkerson did a great job fixing my shoulder. Physical Therapists (Rhonda, Robinson, Mario, Armando, etc.) all did a great job helping me with the rehab. Everyone in Physical Therapy is really friendly (Therapists, interns, and the ladies at the front desk). And a special thank you to my friend Dr. Lewis.

Six months ago my right foot was unable to bear any weight and constantly inflamed with osteoarthritis. Today nearly six months to the day of my fusion surgery I am back to normal and my garden clogs fit! It was/​is a tough recovery but thanks to Dr Ku, Meghan and their team it was so worth it. I don’t trust my bones to anywhere else in the Bay Area. Thank you.

Horrible! ! ! I 1^st met with Dr. Lange becasue I fell and I simply could not walk. I was told to lose weight, that I needed knee replacement and was given a business card for an Orthopedic Surgeon in my neighborhood. 2 weeks later, still in a lot of pain, no improvement, I met with Dr. Miranda. It doesn’t get worse than this! He stood in the doorway and said «I have nothing new to say that Dr. Lange hasn’t already said. You are extremely obese and it is unlikely given your current condition that you will lose weight. You need a knee replacement and it can’t be done until you lose weight.» He was so abrupt and rude, it was shocking! He then told me to see an orthopedic surgeon in my own community. To my embarrassment and surprise, not only did he not enter the room, he didn’t even look at my knee to see if it had worsened. Dr. Lange seemed annoyed that I came back and didn’t give me the medical attention that I deserved. If you are somewhat over weight and do not live in a Walnut Creek zip code, don’t waste your time. Even if I had a Walnut Creek zip code, I would never go back! Dr. Miranda was arrogant, rude and unprofessional. This situation was referred to the office supervisor to escalate and no response or apology was given. I need «arthroscopic» surgery to fix a cartilage problem, not an immediate knee replacement. Grrrrrrrrrrrrrrrr

I was in an auto accident in Oregon and had a severe injury to my left. All my surgeries were performed in Oregon and I was referred to Muir Orthopedic Shadelands in Walnut Creek for consultation and rehab. The Muir Orthopedic Rehabilitation Service is extraordinary! I walked up to the front desk to make an appointment and met Terry. She was so friendly, I told her the Doctor said I needed to start therapy right away, she juggled the schedule and was able to make an appointment for the following day. As soon as I walked into the rehab you could tell an effort was made to create a calm, healing atmosphere.
Then I met Jill. She was so meticulous and detailed. As my wounds healed and the swelling went down she chose all the right therapy to help regain the use of my hand. If it hadn’t been for her I truly believe I I would not have full use of my hand. I was there three times a week for a total of fifty sessions. During that time, I got to know Jill, Mario and Garrett pretty well. They were always friendly and asked how I was doing. I became to feel I was part of the «family». Which was really nice, at that time of my life it seemed all I was doing was rehabbing. I watched other therapists treat patients and you could tell everybody was genuine and really cared.
This group of people from Terry and Peggy at the front desk, to Jill and Mario and Garrett in hand therapy and all the rest of the therapist are caring, genuine and amazing people.
If you need any kind of physical therapy Muir Orthopedic in Shadelands Walnut Creek is the place to be

After dealing with Rebecca in the Patient Records Dept and her bitter, sardonic attitude I now fully regret ever coming here for treatment. When I asked why, as a patient who racked up $ 1000’s of dollars in bills had to turn around and pay another $ 20 in copying fees to have records of treatment released I was greeted with her sarcasm and nastiness. This is just poor customer service and not the first time I had experienced this from her. It’s sad that she’s given a phone allowing her to interface with patients. Clearly, she derives much satisfaction over holding such power over the rest of us peons from her cubicle.

I knew this lady was totally wrong about everything! In just 3days im sceduled for surgery on my knee, somethin Morales laughed at me when i mentioned surgery. She wanted me to continue more physical therapy, thats funny because my surgeon said all it was doing is agitating my knee and possibly making it worse! Also my surgeon mentioned xrays and mri DONT SHOW EVERYTHING! I dont understand how this ortho has made so many mistakes and made it seem like nothing serious was going on and blamed it all on my weight! I understand my weight doesnt help but if i have a legit injury i should have been taken care of better and at least tried a little harder, maybe listen to her patients would be a start! but no i felt she just tossed me out like nothing, maybe has to do with im on government assistance im not 100% sure but she did nothing for me besides give me a brace. And how she talked to me just blows my mind how she can still keep her job! Like my surgeon said if anyone knows my (body&pain) best ITS ME! Ive endured so much pain and suffering over a year!!! This isnt right and because of all of this im talking to an attorney because Ive been told I defidently Have a case!

For the first time in this 3+ month injury experience, I finally encountered a doctor who actually listened to what I had been telling everybody all along, answered any and all ofmy questions and clearly explained a treatment based on my statements — and then immediately started that process! I now feel confident I’m on the road to recovery and look forward to being able to return to work and normal activities! Thank you SO much Dr. Torres, hopefully I won’t see you again for Orthroscopic surgery, but even if I do, I’m sure it will turn out great!

My husband had a sudden nerve problem in his spine that radiated out toward his right arm with numb fingers. It took him three weeks to get in to see a doctor. He underwent a series of tests including two MRI’s, a nerve test, and one treatment of a local injection of steroid all administered by Dr. Chang. Because the steroids had no effect, Dr. Chang told him his only alternative was to speak to a surgeon (Dr. Qureshi) at MOS or seek out another pain management specialist because he could no longer help him.
So, my husband suddenly has major back and neck pain for no reason and he is expected to get injections one time, take narcotics round the clock and agree to get discs in his spine replaced after 2 months of unidentified pain and two severely bulging discs? Do people really get spinal surgery after only two months of trying to fix a sudden problem? Seems extreme to me but lucrative to an orthopaedic surgeon and everyone else who works under that surgeon. Needless to say, my husband did not return to MOS. All this is going on while he is on disability because he cannot work with such terrible pain (he operates heavy equipment). In total, my husband went to MOS for 7 weeks with no results and the situation was emergent. MOS ran several tests and my husband saw a total of four doctors. They took advantage of his situation and profited from it with no apology for doing him a great disservice.
The short end of it, my husband took the advice of his friend and made an appointment to see a chiropractor (Dale Geissman) who helped him out but the damage was already done. Because MOS strung him along for such an extended period of time without really helping him out with his problem, permanent nerve damage occurred and he will forever deal with numbness in his fingers. The chiropractor was able to alleviate some of the pressure on the nerves in his spine so that he would feel less pain. Unfortunately, the numbness remains in his fingers as a result of MOS ignoring the urgency of my his situation.
If your situation is time sensitive don’t let this be your story, find another place that will treat you with dignity. And if you don’t know if your situation is time sensitive then assume that it is and go somewhere else. Hindsight is ²⁰⁄₂₀. My husband is six months out from this experience and he is able to understand how time sensitive his situation really was but it is too late and he will suffer the consequences of trusting in MOS and their front staff to take care of him.
The doctors who unsuccessfully treated my husband and wasted his time were:
Michael Chang, Abid Qureshi, Joseph Narlock and William Matthews
These doctors may know a lot about bones but they actually work with PEOPLE that do not exist in a vacuum or in a textbook and it would do them and their patients a great service if they were to keep that in mind at all times even when they are providing care for someone they don’t know. You reap what you sow.

As a former athlete and now a senior, I am still healing old wounds. Despite the many physical therapists in my past, none are more competent than Maureen. She knows exactly what to do and what is most appropriate for my situation. I am very happy I found them.

Very hit and miss with this group.
First off they misdiagnosed my hip problem as a back problem. I had debilitating hip pain from a cycling crash. I told the doctor how the pain started in my hip — after a crash.
He tried to wiggle my hip around — but couldn’t — owning to the fact that I am a long time cyclist. My hips and legs are super strong.
So he made the determination that it was a back — not hip problem. Which completely ignores everything I told him and didn’t mesh with my symptoms.
I was frustrated with his lack of attention and care and asked for a new doctor. The new doctor was better — but he didn’t re-​assess me. He merely went off the old doctors diagnosis.
They put me into high intensity physical therapy — which made me stronger — but did nothing for my pain.
This whole process took more than a year to play out. I finally ended up going to a different group who ordered an MRI of my hip and found a 50 millimeter tear in the cartilage. If only the doctors are Muir would have listened to me, I wouldn’t have wasted more than a year of time, pain and expense.
On a separate occasion I went in for a neck injury — again due to cycling. The people at Muir Ortho took 3 weeks to order an MRI — all the while blaming my insurance company for the delay.
Nobody at Muir Ortho would return my calls — I called several times to get more info — and they never called back.
My insurance notified me the day the order came in — and it was 3 weeks after my doctors appointment at Muir Ortho. They simply sat on the request that long — ignoring me the whole time.
It’s fairly clear from my experience. that the people at Muir Ortho have a low level of regard and respect for their patients.

This speaks to the call center which is beyond that term in special service and expertise. Unlike any other medical offioce I have been to, they have access to the physicians narratives in each account while you are on the line. When you call with an urghent issue they don’t just look at the calendar and simply book you for next gosh knows when. They are trained to understand your call in light of the narrative and contact one of the Medical Assistants via internal email or if urgent whiulke you are on hold. I left detailed messages after hours and a medical assistant has contacted me promptly telling me what is being done and she (yes, the gender is correct) then prints a copy for the doctor’s attention.
They are nothing but superb.

2625 Muir Orthopedic Center
I was called by Diane from Dr Narloch’s office regarding an appointment availability for the next day. I told her I had a Dentist appointment at that time and would check to see if I could move it so I could take the appointment she offered and would call her back within 5 min. I was able to make the change and I did call her back in 5 min, however I was put on hold and disconnected at least 10 times over a period of 35 mins. and the appointment was no longer available.
I have used the 2405 Shadelands facility for years with no appointment issues, the 2625 Shadelades office has phone or staffing issues, most likely staffing issues.

Dr. Wyzkowski referred me to the Muir Orthopaedic Physical Therapy. I have just completed my 8^th session. My shoulder is pain free and I have the exercises to continue to do on my own. My therapist was the best part of Physical therapy. Nolan Quinabo is extremely talented with working on shoulders. Nolan is friendly, professional and kind. Nolan always greeted me with a warm pleasant smile and asked how I was feeling. He was able to make pain issues disappear. Nolan looks for the positive and he inspired me to do my best. Thank you to all the staff. The handling of scheduling and check in was always a breeze. I would recommend this business to all my friends. Thank you Nolan.

Having a bad 2015 with Muir Orthopedic. Had a appt with in February and we discussed and decided to go thru with arthroscopic knee surgery. I called my workman comp administrator to see why the request hadn’t been approved. Low and behold, I come to find out they never submit the request. After calling Muir ortho the find out why. Miraculously, they forgot. So I got in touch with surgery coordinator and she assured me she would submit the request. 3 weeks later I call work comp again and then I’m told the submitted the request for a total knee replacement, which wasn’t discussed at all. After several more calls the correct request was submitted.
The wouldn’t you know it. I showed up today for for my scheduled surgery appt and after sitting in the lobby almost and hour. A nurse comes out to inform me that the dr is running about 5 hr behind.
Is this a sign from God? What is he trying to tell me.
Something not right about all of this.

I absolutely LOVE the staff at Muirortho… I’ve been a patient of Dr. Miranda’s and Julie Pryde’s for over 10 years and I would never think of going to another Dr. or PA… They have given me excellent advice and care every step of the way… Every time I leave there I thank God that they are the ones taking care of my knee issues.
I also love the staff. I have always been warmly greeted when I first get there and inner office staff radiate the same high level of customer service on every visit (and I’ve had a few)…I always feel very welcomed and cared for…

Update — see below.
If you care about service — don’t go here.
After my third call to get an appt for by daughter who has a broken wrist I am giving up. She cannot be seen by a doctor before 4 weeks because she was not referred to them by a Muir Doctor, if she was it would take 2 weeks. Her wrist was broken in Lake Tahoe. I am, now I should say was, a patient at Muir Ortho but this fact is not relevant nor helpful. I have been hung up on once after waiting on hold, a transfer was dropped and now I am on the line again for 15 minutes after someone said they would be right back.
My advice, go somewhere where you will be treated respectfully. Medicine is persona
Update — changed from one to 3 stars.
I did escalate to management who took the issue seriously, found the agent and discussed it with her. I was pleased with their ownership and will take my daughter to them for care.

I’m really surprised to read all of the negative reviews. I just got home from my first appointment with Dr. Calafi for a fractured finger. He was very personable and kind and made me feel very comfortable when I was really nervous about having to see an orthopedic doctor. I did not feel rushed and felt I was given the care and attention I needed for my issue.
Additionally, the front desk staff did ask me to take a number (I was #60) and after about 3 – 5 minutes my number was called. Within 3 – 5 minutes after that I was escorted into the exam room. Within 5 minutes of the nurse leaving my room the doctor walked in. The reception staff was friendly and professional and I was very pleased with my experience. Oh, and I was fortunate to get an appointment the day after I called them so I didn’t have to wait a long period of time to get in… but I was also open to seeing any doctor they had on staff and maybe that’s why. But again, it was all a very good experience for me!

I have had a new back issue and have been in pain and significant tickling in my calfs– ²⁴⁄₇. After waiting well over a month to see Dr Qureshi I was called a week before the appointment and asked to reschedule from Jan to April. When asked why the receptionist said he is taking that day off. In other words I was to wait with the pain/​tinkling for 3 more months. When I asked if he could just look at the X-​rays to determine if I should stop certain activities, twice they said no they couldn’t.
They wanted me to go back to my primary doctor and start over.
Well the visit was to be for ½ hour and they couldn’t fit me in for 90days.
Jim B.

Two years ago my parents were fortunate to survive a horrific car accident together. A drunk driver parked his car, turned off his lights, and laid down to sleep… ON the freeway in Oakland. My parent’s car hit his at full speed and they both walked away, but not without injury. My mother’s hand and shoulder still give her tremendous pain. About a year ago she asked me to write a review for Muir Ortho, specifically Dr. Richard Wyzykowski. She was really happy with his treatment, which has continued as recently as a shoulder MRI yesterday.
I received a referral to Muir Ortho by my primary care physician last week for an ankle I sprained 3 weeks ago. My ankle is still swollen with sharp zaps of pain preventing me from sleeping well and functioning during the day. I arrived on time for my appointment today and checked in with a pretty redhead at the front desk. She was patient as I realized I left my wallet, ID, etc. in the car and had to hobble back to it. Her vibrant attitude made me feel comfortable and was a great first-​face of the office. With all of the people sitting in the reception area I expected to have a long wait ahead of me, but I was called before I had even finished my basic paperwork.
I was taken to a room where another friendly girl went over my general state of health and the specifics of my injury. After her a very pretty physician’s assistant spoke with me about my pain and took a close look at my foot and x-​ray. She took her time and was very kind and even laughed at my bad foot jokes. (I told her that the picture of my injury on facebook almost got more likes than my wedding photo! lol) She took my jokes seriously too and asked to see any pictures I had, specifically of the initial swelling and bruising on my foot and toes.
Another short wait and Dr. Kou joined the P.A. in my room. His exam of my foot was less fun and more painful, but with good news (well, sort of). It’s a bad sprain, but it seems no ligaments are torn. He suggested I begin physical therapy and answered my questions about use and recovery — which is a long way ahead of me. No 5K runs for Amy for a while.
As I exited the office I waited to check-​out and return the papers (that I finally had time to finish filling out) to the front desk. I had a 2:15 appointment and it was 2:45 — that is fantastic! I commented on how pleased I was with this to the woman who helped me. One more wonderful woman in the office with a great smile to send me on my way.
I really loved the office. I appreciate any professional staff who respects their patients enough to be on time. Plus, everyone was very courteous and seemed happy. That’s the best kind of medical office. When I’m in pain (or sad, or afraid), it’s nice to be surrounded by smiling staff and doctors. I hope I don’t’ have to go back, but only because I’m thinking positive thoughts about healing completely and not getting hurt again.

Yes, this place is busy but Dr. Kronick saved me. I needed total knee replacement but my first surgeon wouldn’t touch me because I’m young (almost 40) but when Dr. Kronick heard my 10 year long struggle and saw my past x-​rays & mri’s he knew the surgery was needed.
I’m currently 9 weeks post surgery & though the recovery was painful I’m doing much better and can finally see a good future & able to go back to work soon.
He answered every concern and question I had.