Village Oaks Cleaners

I’ve used their dry-​clearning service around five times, and always with excellent results. They use biodegradable solvents, and my clothes come back smelling pleasant. On one occasion when I brought in a sports jacket for cleaning, I accidentally left a couple things in a pocket. They retrieved the items and carefully packaged them in a plastic bag which they attached to the cleaned jacket.

I normally go to a place by my work, but I decided to try a place by my house. I brought 3 cashmere sweaters and a few other things.
The short (er) version of what happened… I try on the first cashmere sweater and notice there is a new hole in the center of the chest that has been stiched up?! WTF?! To not even say anything?! S-​N-​E-​A-​K-​Y. Then I see a second, unstiched hole along the waist. Then I try on a 2^nd cashmere sweater that I reaaaaaaally like, and there was a huge hole on the arm!
Totally bummed, I debated what I wanted to do. They were a great value, so ultimately I decided I wanted an apology and to go from there.
So – I bring them in to the store, and explain I have a problem. Apology was the LAST thing I got. She adamantly denied causing the holes. She said I must have moths that did it, and that she sometimes notices the holes and just stiches them up to be nice. WTF. All the years of owning cashmere sweaters, and two other regular dry cleaners that I have NEVER noticed a hole… so she offered to stich the holes for me, but continually denied having anything to do with creating the holes. I couldn’t be more ticked off. I even told her all i really expected was an apology and acknowledgment, I didn’t want $ to replace them. She couldn’t even do that.
I will not go back. Nor did I have faith to let her «graciously» stich the holes up. I will happily go back to the dry cleaner by my work (who has never created holes) and give them my business.