Walnut Creek Carpet Master Chem-Dry

They claim Jose is the best carpet cleaner in Northern Ca. I wouldn’t know because he never showed for my appt. I called and he didn’t show because I didn’t answer my phone this morning. Absolutely unprofessional. I then called the PG Chem Dry whom I have had clean my carpets in the past. They are AMAZING… Especially Sean! I thought I would support small business, but unfortunately they don’t have employees that show up for appts.

Everyone you talk to on the phone is very nice and professional. When the tech (Joey) came out to clean my carpets, he did not introduce himself or give the company name (thank goodness her was wearing the company shirt with the logo on it), was not very friendly and was fast.
I had only two rooms to clean and he was done within ½ hr. set up and all. Ok, I thought no problem, he’s a fast worker. When he started telling me about his side job of handyman and flooring work that he does and that he has a large job he’s working on in Dublin That’s when it dawned on me why he was so fast. He was in a hurry to get to his side job.
After Joey left, the carpets did look cleaner, but so much of my furniture have scrapes and gouges on them that I’m very upset. My walls have scrapes on them from his equipment and my base board corner is all chewed up.
I would not use this company again. The office personnel seems great and professional but the tech was not!