Walnut Creek Manor

All I can say is — –I wish I had known about this community when I was looking for independent living for my mother. Now that I have met the age requirements myself (55+), I have enjoyed living here for three years. The staff and maintenance crews are responsive and the extras, such as heat, A/​C, and cable TV are just icing on the cake (which by the way, is served up frequently at clubhouse and gazebo parties.)

I’ve been in this complex a couple of times recently, doing notary work for residents. Both times I found it a little bit difficult to find the actual address I was looking for, but that’s pretty common in all community living environments. If it were up to me, big numbers would be placed on the side of all buildings, and homes for that matter. I hate driving around trying to figure out address numbers. With that said, the property otherwise is pretty nice.
I’ve easily found guest parking and both units that I’v seen were simple but nice. One resident lived with his wife and three cats. You know what that means: Pet-​friendly! The residents said they very much enjoy living there. They host an annual white elephant sale that my husband attended last year. I’ll have to check the next one out. Seniors can be pretty crafty. If I had more free time I’d be making all sorts of art projects and doing lots of upcycling!

I went to Walnut Creek Manor for their yearly white elephant sale. I got a little lost after I parked on the street trying to find the sale so I got to look around a little bit and everything was very well kept and everyone who gave me directions on how to get to sale was very nice.
Inside the rec room, I guess I can call it that, was the white elephant sale and there was a lot of crap for sale which is exactly what I expected so I walked around and ended up buying a small cactus and a couple of books.

I looked around for Senior Apartments in the East Bay. I happened up WCM and found a jewel. The beauty of the property, the price, the unit size and the superlative kindness and care from Vanessa only enhanced the choice. The unit I have had some unique issues. Vanessa was so great about communication and perspective. I cannot say enough good things. Thank you, Vanessa and WCM!

I just moved in and I am very happy. Everyone is friendly and feels very safe and part of a community. The value, with all the extras you get, is almost hard to believe. I’d recommend Walnut Creek Manor to anyone looking for a nice place to live.

I also had a less than pleasant experience with Vanessa and her lack of customer service skills. She was rude and abrasive. If we hadn’t spoken with a current resident ahead of time, I think we would have been so turned off by Vanessa that we likely would have found another place.
However, my Grandma and her husband do love the place. So 5 Stars for the residents! They seem to have lots of social events and classes for them to participate in, and the grounds seem to be maintained very well with the beautiful rose gardens.
With a personelle update I could easily give the place 5 stars, hopefully corporate will get the message…

The people who work here are among the most offensive and rudest I’ve ever seen. They have zero tolerant answering any questions and they try to cheat you as much as they can. Be aware! As long as people like Vanessa (rental agent/​activities Coordinator) and Chris (apparently a manager) are working there stay away from this place. They have ZERO customer svc skills. These 2 people are the most devious people I have met in my life. The corporate office needs to fire these 2 and hire someone who has normal level of tolerance for questions (specially that you work at the senior apartment. do you know?) honest and polite.
I must say residents are nice and quiet, (so 5 stars to them) but if you have to deal with Vanessa you are going to be insulted, cheated and abused. So STAY WAY!