Petco

Been waiting 10 min for my crickets. The cashier has told multiple people. And no one attempts to do their job. I rather go grab them myself.

I don’t recommend you come to the store, I literally just had to walk out. Customer service is non-​existent at this place and when asked for help with locating a product I was told to just wait, was never helped at all. And stock seems to be low on just about every product. Avoid this place people

They need to learn how to bag and count crickets. They always give me less than what I asked for. I use to do it as a living too… I just stood there counting them, but decided to leave. I hate to be the customer complaining over 50 crickets… But here I am. –_–

This petco is trash! They need to train their staff better. So I walked in with my chihuahua that need to be groomed and this pre teen looking girl tells me that they were all booked up and could not groom my dog unless she personally groomed him herself. I got the best of class packet but this bitch tells me that she can do his hair cut telling me chihuahuas don’t get hair cut’s when I’ve been bringing my chihuahua every 2 3 months for his little hair cut. I asked if she would lower the price since she refused to give my chihuahua a hair cut she rudely said no. So the biggest mistake I made was leaving my chihuahua. I received a call from the pre teen that my dog was ready. So I walked in the store and I pay $ 42.00 ok! So I go back to pick up my dog n this bitch tells me she didn’t groom my dog because he was too aggressive?! So I left him and paid 42 dollars for nothing. I spoke to the manager to get a refund and he refused. trying to convince me that he would give my dog a free nail trim wtf I paid 42 dollars. I will never come back here again. I have 5 dogs I always come shop here for my dogs. They just lost a customer. Beware of leaving your dogs here to be groomed by un trained pre teens.!!

This location is absolute trash & employs some of the dumbest people you can imagine (Teresita & the red head in particular). I’ve previously had a negative experience with a particular cashier (Teresita) who should not be allowed to interact with customers EVER! I spoke with a manager, who was really sweet & I figured I’ll continue to come to this location because she addressed my concerns & it’s very close to home. Well, 10÷9÷2015 I get the stupid cashier again & apparently scanning/​entering a coupon is rocket science. Coupons I’ve used before were suddenly no longer valid & the idiot manager she called for help couldn’t do it either. This location needs a complete staff overhaul!
This last experience helped me make up my mind. I will go to the South Gate location & pay the 10% sales tax before I ever come to this one again! But I think ultimately I’ll go back to Petsmart. Knowledgeable/​intelligent staff and lower prices. A little further from home, but worth it.

Please train your employees so last time i came in i had just gotten 2 kittens so i needed the whole package litter, food, toys, bed etc. it took me about 10 minutes to find someone who could help me then when i did she knew nothing about cats. I expected her to point me jn the right direction i honestly came out worst then when i came in. Never going back to this location.

People here are nice and helpful, came to pick up some stuff for our ferret felicia :)

Always have what i need and if i have any questions theres some one there who will answer my questions. They make sure that im buying the proper equipment or food for my pets. Shows they care for animals.

I have two dogs and me or my mother (who broke her arm and is currently recovering) come to this Petco because it’s near our house. Well it turns out they have 2 carts! We usually get a bunch of canned food so it’s hard to carry them in the baskets or in our hands. Especially for my mom. So when I asked one of the employees why there isn’t any carts and if they are going to get some in she immediately says «everybody steals them and I don’t think we are going to get some in because they are soo expensive «. Seriously! How is that the customers fault! PETCO is a big name company! Not a mom and pop shop! I believe they SHOULD invest In carts and not brush it off. I am very disappointed and won’t be going back to this location.

Untrained stuff made me buy double filter for my Tuttle tank. The store is clean and reorganize but I took me more than 15 min to get help. probably they are short, but the store by it self it’s not that crowded

Went to buy some fish for my aquarium the other day and i kid you not, i waited almost 20 minutes just for an employee to help me. There’s never really any employees around. They really have legitimately bad service.
But other than that, it’s ok i guess.

I love the store but the restrooms are so nasty are even worser then a bar restroom urine odor without seat protector sheets I just had to trow up, I’m not the type to use public restrooms but I had to go but this was beyond disgusting

If you are coming here to buy fish just stay away from this place. Takes me at least 15 minutes just to find an employee to help me out. They should let the customer catch their own fish if they are not going to have anybody help them out.
But the place is clean when I do find employees they are always nice

If you hate your job so much how about you find a new one! This employee (cashier) was extremely rude and unprofessional. A little boy came up to him and asked him for a price check, he immediately rolled his eyes and did an upset face. I mean come on you’re a just a cashier how hard is it to scan an item. Never coming to this location ever again.

They’re service is good n friendly staff
My spot to go when doggies need food.
Always find what I need for my aquarium or my dogs
Clean n organized all the time

cool this place is aweSOME
They have a wide selection of everything and my dog loves coming in here!
The staff are always supper friendly and helpful and they know my dog and treat us like family there.

I have finally after years found my groomer!!! Thanks so much Jackie A. My poor dog has been through so many bad haircuts and finally Jackie A got it exactly right and I will always come back to her. My Scooby looks very handsome :) I love that I can see him while he’s being groomed, I can see he is being treated with care! LOVE it!!!

This petco is not dirty. Idk what people are talking about -.- you wanna see dirty? Go to downtown la. Lmao. No but seriously. I just think sometime ppls expectations are ridiculous. Anyways this place has always been friendly. I have a dog and they have never pooped in there (like someone mentioned) because I’m a responsible dog owner and trained all of them. This has far nothing to do with petco. They now added dog bags and cleaners around the place.
Anyways, I once bought a guinea pig there and the guy explained to me everything! He was not rushing me to buy he explained everything from food, extersize, bad toys, and health. It was truly amazing the knowledge he had. Over al I’ve have never had a bad expirience.
I know the grooming at any petco is expensive. So don’t waste your time and complain afterwards. A local grooming locations is better.
So for the fail of the grooming service. I can not give this place all the 5 stars.

I came here with the Kitty Bungalow of LA to set up for a weekend adoption event — the staff were busy but incredibly helpful for the entire event; it seemed like most things were easily located and in high supply. Nothing special, but a great resource for any pet lover in the area.

This place is a hit or miss. On the one hand, it’s the nearest pet supply store in the area… and one of the few PetCos that offer classes (even FREE ones) but on the other… their merchandising can use an overhaul. Not a good selection of dog harnesses or carriers (I have a medium sized Chihuahua).
I used the dog grooming service there once and they did a pretty decent job (same price as getting your car washed too!)