Competitive Relocation Services

I hired competitive relocation services for my recent move on December 10, 2012. I moved from a 2 bedroom, 2^nd floor condo with no elevator to a 3^rd floor condo with no elevator. My movers were Jared, Eric and Cory. They were all very professional and courteous. I was pleasantly surprised at how quiet they were when moving all of my furniture. The only reason I didn’t give them 5 stars is because it wasn’t until the end of the move one of the movers informed me that they could not take credit cards that day and that I would have to pay in cash. This was a problem since I did not have $ 500 in cash to give them. I told him that he should have mentioned this first thing in the morning. At least I would have had a chance to go to the bank. He said he would call management and see if they could take my card over the phone. They were able to do it. I would hire them again.

The movers were great, but the customer service was a mess.
When I made my appointment, they gave me the impression my movers would come at 9, not within a window of time starting at 9. When they didn’t arrive at 9, I started calling. No one answered either extension at one number. At another number, someone answered and said she’d call back with information, but never did. At 10, they started answering the first number and someone there did get me the information, and said he’d have the manager call me, but he didn’t.
The movers thought my appointment was between 9 and 11 and the customer service guy thought it was between 9 and 10:30. The movers arrived at 11:30 because they got lost. They also had no idea that they couldn’t get their truck under the town’s bridges and that driving to a place a mile away would therefore take half an hour. They also had not been informed of the deal the customer service people had given me, so they would have charged me too much had I not noticed. Fortunately, I noticed and their supervisor okayed the changes.
Even without transportation, the move took an hour longer than they estimated even though I think I had less stuff to move than they expected. It was all furniture, and furniture takes forever because they have to wrap it in blankets to protect it. Just FYI.
The movers did not charge me for the unexpectedly long transportation time, and they were cheerful and sympathetic. But I called the company and asked to speak to a manager again — explaining that I was moving again in a month and would not use them again if I didn’t get to speak with someone — and they said he’d call me back, and he didn’t.
I take it this company is woefully disorganized, and I won’t be using them again.