The Bird & Reptile Connection

They should be just called bird connection, drove from Bellingham to there to see what they had for a selection. One single gecko they had on the shelf. Not very much supplies either, pricing wasn’t good for the reptile supplies. Petsmart& petco are cheaper. Other then that birds are the way to go with that store.

How unfortunate that a store that could be so special and could be a wonderful place to teach people about the joys of bird ownership is owned and staffed by such rude and offensive people. It seems that negativity is a prerequisite to work here. I go out of my way to shop independently owned stores but not when I must endure what borders on verbal abuse to do so. What a shame!

Very disappointed. They advertise as the bird and reptile connection and they have no reptiles. They have empty shelves. The few reptile supplies they have are over priced. Very deceiving. Hard to get to as it is off of route one and I had to wait until I could do a you turn. It was a waste of a trip. They need to change their name to just birds. The sales person was a bit snobby when asked about a lizard. There is no sign or anything saying they no longer offer reptiles.

These people are sweet as can be when you are looking to plunk down money on a bird. They are a lot less personable afterwards.

After going to a multitude of places for a pet bird, I went to Bird & Reptile. When I first walked in, I noticed how organized the store was. I was greeted by Martha who took me to the bird room and brought out every cockatiel and conure they had. The birds were clearly hand raised and very well taken care of. I got an incredibly good vibe and the fact that they let me hang out with the green-​cheeked conure for about an hour before my purchase was amazing. They were incredibly helpful and even told me to bring in my cage at a later point in time so that we can set it up together just for my GCC.
Even though I live in the Boston area I will definitely be back. This place is worth the drive.

Well… we USED TO love this place. They were great. We biased our severe macaw, citron cockatoo and our 2 keets with then in 2010. We bought a new bird from them Dec 31, 2013. We love her.
So we are going on a vaca in July wanted a place to board them. Our former BirdSitter that came to our house many years works there. We talked to her– she said they would just need to be vet-​checked.
Got a call today. The girl that called, and someone else standing in the background, kept coming up with every excuse they could possibly muster as to why we couldn’t board our birds there, EVEN IF THEY WERE VET CHECKED/​TESTED!
If anyone is Jay there, this just come out and say it instead of dancing around the subject over and over and over.
She talked of to me like I was some dumb child — I’ve had birds for 25 years, I know all the risks and possibilities of strange birds bringing in new illnesses. However, ours have zero contact with anyone or any other animal. Period. And they’ve been to the vet within the last yr for a checkup.
Very odd how they made such a huge deal about selling us the conure and made us bring her back a week later to make sure we were feeding her properly. (REALLY???) Now this! They just lost a customer that they’ve had for over 10 years.
Too bad, because they seem to take good care of their birds. It’s just that they don’t care about their customers once they leave the store.
Good luck folks — don’t go there. Their food and cages are way overpriced anyway.

It is unfortunate that the customer service here is completely substandard.
I have called to inquire about boarding here twice and was treated very rudely by a woman who asked me a few curt questions (if I bought the birds there, health certificates). Instead of being helpful about what was needed to get my birds boarded, she snapped at me with all the requirements the store has, in a way that was not productive and ultimately ended the conversation. She was clearly annoyed to be talking to me on the phone.
I decided to finally write this review after hearing from a friend who called there about boarding and was treated in a similar fashion.
Additionally, about a month before these phone calls, I went into the store for the first (and only) time to pick up supplies and had a similar experience with a woman at the front desk. Not helpful and not friendly. She was annoyed that I wanted to look at the birds in the bird room and was not personable at all. You get the impression that it is a nuisance for her to have customers in the store.
Lastly, I wrote an email inquiring whether they had any caiques in the store for sale, on behalf of a friend who was looking for one. In response, I got a very bossy and unhelpful email saying that caiques were not good parrots to have and that they were aggressive. Well, this did not sit well with me as I am the proud owner of two caiques who I love more than anything and are gentle, social birds.
Do the people here really want to run a business? This is not the way to treat customers. I am truly appalled by their employees’ consistent level of rudeness. I am asking the owner of the store to PLEASE have a talk with your employees to change this around. You have a great selection of supplies, so it is a shame I won’t be going there (or calling) anytime soon — I don’t feel like being treated like a second-​class citizen again.

The workers in this store are are so unbelievably rude, whether in person or on the phone. I do not recommend EVER going in to this store, there are a number of excellent bird stores in the area and no reason to give them your business.

I’m not a bird person, but I visited recently with a friend who has gotten reptiles there and I was impressed enough to want to write a review. They seem to be phasing out reptiles in favor of birds, and I hate irresponsible breeding, but I thought this store had some of the most beautiful exotic birds I have ever seen. They appeared healthy and everything was very clean. The staff gave the impression of being very caring. I wish all pet stores with live animals met this standard.

Being a first time reptile owner (giant green iguana) I came in here for some supplies. Although they do not have iguanas there, the young gentleman that I spoke to was very knowledgeable and spoke to me at lengths about iguana and reptile care. He even helped me find the right supplies that I needed.
I would much rather go here for supplies than a chain store, where the employees think they know what they’re talking about … In actuality, they don’t.

We purchased our new baby cockatiel at this store. The people who work there are fantastic. They can tell you all about every bird in the store. All the birds look happy, and the cages are clean.
After a week, my cockatiel lost alot of weight from not eating. Barbara suggested we keep the bird at the store for a few days to fatten back up. They were so nice! They’d monitor and weigh her twice a day. After 5 days, her weight was back up and I took her home.
I love that the store is privately owned (Martha is the owner) and the attention they give the baby birds is unparrallel to anywhere else. It looked like all the birds are hand fed and as a result, very friendly to humans.
It’s the only store I use for all my bird stuff.

I completely, wholeheartedly agree with the other review. Let’s get this straight– parrots are inherently wild animals and it’s pretty crappy that Petsmart is selling big honking beaks that will ultimately end up in a rescue. So no, I’m not one for breeding establishments and/​or pet stores. Just adopt goddammit and do the world a favor. [end rant] But Bird & Reptile Connection actually UNDERSTANDS the concept of responsible breeding. Martha and Walter are wonderful, decent people and I give them props for being beyond conscientious about what they sell and to whom they sell it. I’ve seen Martha discourage uneducated people from purchasing one of her birds because she wants to make sure that it’s going to be properly taken care of. And if that’s not enough to make me a customer for life, the way she’s taken an interest in us personally is.
Not that I generally care if a shop keeper knows my name or asks about my day, mind you. But before we realized the plight of unwanted birds in general, we bought our cockatiel here. Unfortunately, our cockatiel is the bionic cockatiel and has been to Angell Memorial more than her fair share of times. We live near Martha and Walter so in the past we’ve asked them to bring home store items so we could appropriately disinfect the cage and not only did they do so, but they consistently called each day to see how the bird was doing because they were concerned. Seriously. Now that’s dedication and those are good peeps. So here’s the deal– if you have a bird or reptile, you’ll want to make a connection with the Bird abd Reptile Connection. You simply cannot cannot do better. I will lament the day that they sell the shop and retire. As far as I’m concerned, the folks that run this place are rare breeds in and of themselves.

The Bird and Reptile Connection in Walpole is pretty much the only store we use for our parroting needs and also one of the few decent bird stores in the state. The ladies that work there are very nice, will come to recognize you, and will try to remember what type of bird you have. The birds are kept in back and are well cared for. They have clean cages, fresh food, playmates, and are allowed some time out of their cages during the day. Bonded pairs are not split up — yay!
The store has a small but decent assortment of foraging toys as well as a good number of regular toys for anything from a parrotlet to a large macaw. There also have lots of cages for all sizes and at pretty good prices. The manzanita trees are a bit pricey but our birds love them.
B+R carries all the popular brand name pelleted diets as well as the organic brands like Roudybush and Harrison’s. They also have a dried bean mix sold for like a dollar a pound. Our birds love to get warm, cooked beans for dinner.
We also found our birdsitter through B+R. She works there and is great with our birds; even the feisty little conure liked her.
Note: i have never dealt with the reptile aspect of the store and cannot comment on that.