Accel Automotive

I brought Accel my 1974 classic car to work on. They were very fair and carefully went through options with me. I worked with Brian who was great. I think that most of the mechanics there are part owners. They work together to make sure you are happy. Accel can arrange a free loaner car if you need it. Sylvie runs the front office and she is great with scheduling and follow up. I will definitely return.

This place is fabulous! The mechanics are all straight-​shooters and very professional. I have never once been disappointed and they can pretty much work on anything — -even my 1987 Alfa! They are also very reasonable and fair in their pricing. Not too many expert mechanics out there anymore, but they are alive and well at Accel!

Accel automotive is great and deserves 5 stars. It’s not just a solid place you can trust to get work done, it’s run like a business. They’re timely and accurate in estimates and expected times frames, they stick to what they say, they follow up with you, you’re able to get a loaner car if needed… But what really stood out, was the thank note they mailed me after having my car worked on, and the post card I got in the mail when it was time for an oil change. It’s the go to place for our Jeep Grand Cherokee and S3 Audi.

I switched to Accel two years ago. I’ve been very happy with both the work that they do and their customer service. Their long time front office person is Sylvie, who is personable and efficient. The last bill I got documented my report of the cars symptoms right above where they described what work they did. And they always remember to call you after they look the car over to discuss what needs to be done.
The mechanic I know best is John, and he’s one of the nicest guys on the planet.
If you call in advance they can usually reserve a loaner car for you for free. The cars are older but surprise, surprise they run perfectly!

I highly recommend Accel Automotive. After 7 years of having all repairs done to my BMW at the dealer, I found Accel. Not only is the work excellent, but the honesty, pricing are superior.
The attention to excellence in mechanics and customer care are superior.
The entire staff make going to Accel a great experience. I do not think you can find a better place to go for car repair.

Finding someone in the auto repair business that you can really trust is so hard, but I’ve found the place. John is one of the owners. He’s such a nice guy and clearly knows exactly what he’s doing. I have a new, higher end car and I thought I needed to get everything done at the dealership. Not true. These guys know what my car needs and how to handle all the technology in today’s newer cars. One day, I stopped in there to deal with a message that was showing up on my car’s screen. I was in and out in no time and it was so simple. I know I would have killed a few hours at least if I had gone to a dealership. Also, very cool seeing some of the collector type cars they had in the shop at the time.

Great shop! Repairs to my MG were done ahead of schedule and the pricing was below what they estimated, I left there with a list of other things to keep an eye on but told to just drive it and enjoy it.
The staff is terrific, and a huge plus is that I can call and talk directly to one of the mechanics (I usually get John) when I have a question about my car, and get suggestions of what I may want to do next.
Also fun — seeing the other cars they are working on in their shop.

This is a no nonsense car mechanic in Waltham that deserve attention. Honest and excellent work on 3 cars we’ve been bringing for the past 5 years

I have owned cars since 1986 and FINALLY I have found a mechanic I can trust. These guys know how to run a good business and they are awesome mechanics. They are kind, honest and reliable. I love Sylvie, John and Brian — they make having to deal with our old cars tolerable — actually pleasant! I could go on and on about the thousands of dollars they have saved me, but take my word for it and just go to them. They are the best!!!

I recently was in need of getting my ’95 Toyota 4Runner some repairs, specifically a misbehaving clutch which would not disengage properly. After a false start with Lexington Toyota (be sure to read my less than favorable review) I was eventually referred to Accel by another reputable shop in Waltham.
At first I was a bit intimidated to take my car there, because while they work on all imports, they also specialize in high-​end imports such as Alfa Romeo and Ferrari. But I figured if they can be trusted with expensive sports cars, they’ll probably treat me with equal care. Happily, I was very right in this assumption.
My first contact was with Sylvie who runs the front desk. After explaining my situation over the phone, she promised to talk to one of the mechanics to get a rough idea of what would be needed to fix it and give me an estimate. True to her word, she called me later that afternoon and gave me an estimate over the phone that was LESS THAN HALF of what a local dealership estimated. I did not hesitate to setup an appointment.
I dropped off my 4Runner, and Brian came out to talk to me about what was wrong, and what I had done so far in the diagnosis process. This was a big deal to me because I come from a family of DIY’s and my brothers are both mechanics (but now live far away from me). So I told him everything I knew and we seemed to be in agreement on the first things to try to diagnose and fix the problem. He called me later that afternoon to discuss his findings and we agreed on the next step. Sylvie gave me the estimate for the work and it was less than her previous estimate even though it included a few more parts than initially thought. I picked up my 4Runner 2 days later with a much improved clutch, and Brian told me to drive it a few days and let me know if I was satisfied.
After driving it a bit, I realized it was much better but still not 100% so I setup another appointment to replace the one part we had previously opted to leave out of the repair. Brian turned it around that same day and got my 4Runner back to me with a clutch that now works perfectly. «It’s like buttah!»
I had the use of a loaner vehicle during repairs, and the shop is only 2 miles from my place so it was also super convenient working with them.
Brian and the rest of their team should be commended for running such a kick-​ass repair shop. They are knowledgeable and friendly and will listen to you, and do a great job at a very fair price. If you have an import car that needs repair, you shouldn’t hesitate to call these guys, they are the best.