Freedom Communications

Just want to say the customer service is excellent. No matter what issues I have they always have been resolved. This is the place to for a great experience with Verizon customers.

I had a phone here which ended up costing more than $ 70 bucks over the price for same phone at Verizon Corporate stores! note this place is an authorized dealer and as such they can mark up and set their own for price exactly same phones! So be aware and compare to Costco and VZ stores.
I Had called more than 4 times to see if I can get them to price match, they do not call back and just ask people to come to the store!
while as a dealer there is nothing wrong with making some profit I think they must justify why and 12% premium is justified? remember these phones are volume purchases and VZ and their dealer are making tons of margins already!
Costco offers amazing prices and no restocking fees incase of returns …

Poor communication between apple and verizon. Do NOT buy you iPhone here. Go to Apple directly. Tiny print also not explained and experienced a «got you» moment.

I have been going to Freedom Communications in Waltham for 10 years. Jay Thibault and his team are absolutely fantastic. I cant say enough how much I value their professionalism and help when it comes to my cell phone and ipad. There is no such thing as boutique service when it comes to the phone industry but Jay and his team have found a way to ensure their clients get the best of the best service, day in and day out.
Jay is on top of all of the new programs and promotions that Verizon offers at any given time. When I have had issues with my Verizon bill/​service plan, he goes out of his way to personally call customer service at Verizon to see that the issue is handled appropriately and quickly.
I highly recommend Jay and his team, who are, hands down are the best in the industry.

These folks are great. They helped me save money on my bill ($ 80/​mo!!) and helped us troubleshoot some problems we were having when we converted from Apple to Android. We went to the Apple store, went to the «real» Verizon store AND spent an hour on the phone with Apple trying to fix the issue (didn’t get it resolved).
Stephanie helped us fix it in about 5 minutes.
Hayley had passed on the message that we were coming in, so Stephanie was ready for us. Really good communication amongst the staff and they work very hard to create a good experience.
Couldn’t say enough good things about all three of the folks we worked with!

I was a Sprint customer for 15 years. I don’t quite know why, but for whatever reason Sprint’s coverage has deteriorated to the point where it has become intolerable. After doing some homework on carriers, i concluded that Verizon would offer the best coverage, albeit at a somewhat higher cost than its competitors,
Long story short, I stopped at Freedom yesterday and thirty minutes later left with a new phone and a new contract. Stephanie was knowledgeable, pleasant, courteous and efficient, While I was there, a couple of Verizon customers visited the store to ask for help interpreting their bills. I have never seen a phone retailer who would take the time to provide that level of personal service. Freedom clearly has some loyal customers. Highly recommended!
As for Sprint: Employees of that company should blush and hang their heads in collective shame when they receive my check this month. A network of Dixie cups connected by strings would provide more reliable service.

I have slammed other locations in past reviews so I owe it to Verizon and this awesome staff to write a good one. I have been really spoiled when it comes to Verizon store service as one of my BF’s was a manager at DTX location for years. This store has finally matched my lofty level of expectation. I have been in many times for various reasons both of the staff I’ve dealt with are super friendly, well informed, and very helpful with every unique problem I have experienced. They go above and beyond to make sure my promo deals that I have been grandfathered into are not revoked. Great store

I have been coming here for a few years now and would never go anywhere else. All the reps that work have been incredible to work with With every phone that I purchased through them they would spend the time to explain each feature and show me how to use the phone.
They have never sold me anything that I didn’t need and have always been honest and upfront. They even helped me lower my phone bill!
There are not very many businesses left out there that are that provide such great customer service.

Buyer beware. My wife and I went in to upgrade her Blackberry Curve to the new Bold that was just released. We looked it up online prior to going in and saw that it would cost $ 199.99 [I had also upgraded my device at the same price just days prior]. When we got to the store the clerk told us it would cost $ 249.99. We disputed this price, they showed us a screen and did little to try and resolve the issue for us, taking the stance of «it is what it says it is [on the screen].»
Needless to say, we left the store and just went through ordering the new phone online… at $ 199.99
At worst, they were trying to charge extra fees to pad their own back pocket, at best they were inept and couldn’t figure out how to get the proper price.
Either way, I’d avoid this store and just do your business online or go to a REAL Verizon store.

To Droid or not to Droid was the question my husband and I were facing when we decided to hit up this Verizon store. We love Verizon service & wanted to test drive some smart phones. The people we dealt with at this store were extremely helpful. It’s a small staff, but always attentive.
They were straight up honest about the prices & willing to work with us and give us a deal.