Guaranteed Rate

I was referred to Christina Babigian and the team as a first time home buyer. The level of service and communication was outstanding. Since it was my first time, I needed to ask a lot of questions and fully understand what I was getting in to. Christina and her team always answered quickly, explained all the details, and made sure I was comfortable with them before moving forward. Really couldn’t ask for anything more.
After the loan was complete, the level of service and communication is still there. I know that the team will always be available for me should any problems arise, and they check in with me every now and then which is a nice touch.
A+

The level of service at Guaranteed Rate is ABSOLUTELY SHAMEFUL. I was referred to Shant Banosian from a friend who found these guys on the internet. I contacted Shant and he was more than kind when we first spoke. He asked me a few questions and was excited for my business. In the application process we hit a snag when Shant realized my tax forms weren’t what they were typically used to working with. He said it may take a bit more work in my behalf but they can get me the loan. Shant asked me for all my tax forms for the last two years, copies of all my paycheck stub and credits into my checking account for the current year. I spent a good hour collecting all this information entrusting his word that he would help me.
The next morning I emailed all the necessary documents he requested.
These documents had all my bank account information, my tax information, and private personal information. I NEVER HEARD FROM HIM AGAIN. ABSOLUTELY stonewalled me. I called his office and left 2 voicemails. I called his cell and left 2 voicemails. I emailed him AGAIN asking what the status was. Days passed. I called one last time and I was abruptly sent to voicemail. Did you know these guys screen your phone calls when the loan isn’t a slam dunk?
I went to a local bank and got the loan I needed. As Shant said, it took a little extra work than a usual loan, but these guys werent willing to do what it took to make their client happy. Why didnt he just act as gentleman and say «I dont want to take the time to work a little harder for you.»
Guaranteed Rate should change it’s name to Guaranteed LATE, (and sometimes never)