Integrated IT Solutions

NOTE: This is my review as a former employee and a representation of MY OPINION. Others may have different opinions. This should not be taken as fact. This is a representation of my perspective.
Pros
–Essentially no dress code
–Some employees are highly skilled and knowledgeable; while rare, this small group is happy to help.
–Internal training and encouragement for external training (in regard to certifications).
Cons
–Poor business strategy. They use an ESOP like a carrot on a string to incentivize employees that working there will «one day» be worthwhile. Most, if not all employees were on-​boarded via an acquisition. IITS frequently purchases companies with a similar business model to boost the value of their own company. The ultimate goal for them is to sell the company once it reaches a certain value. Therefore, it seems like nearly all expenses are spared with this ultimate objective in mind.
–Lack of employee support. Lack of appreciative programs.
–Never a sense that management has your back.
–No work from home options (yes, they’re a technology company).
–All metrics that are used to measure quality of service to clients are built on bad math and a system that bloats the bottom line.
–Some employees are highly confrontational and spread negativity. I am aware of a number of heinous acts committed by some members of the company. There are also technicians who have said odious remarks to fellow team mates beyond simply cussing.
–There is a clear conflict of interest in regard to employee relationships.
–The on-​boarding process is poor at best. There is only a small amount of time to adjust to IITS methods. In my case, most of my co-​workers from my previous company left IITS within the year after the acquisition.
–Unreasonable workload; highly stressful environment.
–Expectations that are unattainable
–Very ‘boiler-​room’ feel.
–Poor working conditions. The building is old and frequently has utility issues. Also, it is poorly kept. There were many occasions where we lost power, there were unfinished renovations, and oddly many deceased small animals outside the property.
— Company’s ultimate goal is to be acquired by an IT enterprise and cash out ESOP — this leads to a very bottom-​line driven approach, which leads to higher expectations on employees (50+ hour work weeks, scheduled after-​hours work) and slow hiring
— Morale is constantly an issue, but no one wants to bring it up to management
— Management is largely blind to issues and makes decisions without consulting with employees or even team leads
— Growth through acquisition means fast growth, but constantly dealing with upset new employees and new clients — ultimately don’t care if they lose some of each, as long as they make out positively.
— No employee outings, team building activities, regular events
— Super restrictive and vague non-​competition/​non-​solicitation agreement and company threatened to sue departing employees going to competitors
— Company will listen to ideas, but most of the time not implement
— C-​level employees are a bottleneck to getting anything done because of how busy they are, don’t delegate tasks that can be handled by Director/​Management-​level
–No work/​life balance
Advice to Management
I don’t have advice to management. I have advice for you; the person who is looking at this right now. Your company was likely acquired and you’re looking into IITS to find out more about them which led you here. In my opinion — start looking for employment elsewhere immediately. I was a commuter to this facility which led me down route 95 South to Waltham 3 – 5 days a week meaning an average commute time of 1.5 hours one way from the North Shore. I know management will not change anything I put here so I’d rather give you, the reader, the best advice I can. Get out immediately. I can say with certainty if you wait; you’ll regret it. If you came in from an acquisition, your gut will tell you to give it a chance. Don’t. Again, this is my opinion based on my experience of being there for over a year. I would cut the cord as soon it’s established that IITS bought your company. It’s not worth the toll it will take on your physical and mental health.