Joe Lamacchia Landscape, Inc.

We used Joe for lawn mowing and snow removal services and it was the most horrible and completely unprofessional experience that I’ve ever had with a service provider! Outrageously priced, unresponsive, rude and aggressive.
My husband and I called Joe this winter to shovel our driveway when we were not living in the house due to a large renovation. He charged us an absurd amount to shovel a small parking pad and front walkway, but we kept using him a few more times because we weren’t there to shovel ourselves.
Fast-​forward to this summer, when we needed our lawn mowed. Joe had quoted us $ 35 that winter to mow the lawn, and since we were still not living in the house and didn’t have time to find other options, we called him. He did not respond to any of our voicemails for over 2 weeks, and during that time our grass continued to grow longer and longer. By the time he finally came out, seemingly out of the blue, he charged us $ 100 to cut the grass because it had gotten so long during the time that he hadn’t responded. We called him to inquire about the high rate and he never called us back. The next time he sent his crew, he charged $ 40; this time I happened to be at the house and was curious how long it would take them to cut our small lawn. I timed his crew, and it only took them 9 minutes to cut our grass. $ 40 for 9 minutes??? So after that we called Joe and asked him to take us off his list, as well as emailed him to confirm since he never ever answers the phone or calls you back. The day after asking him to take us off the list, he sends his guys again. So again, we call asking him to take us off the list. Joe then sends my husband the following email:
«You have been a complete pain in the ass. Don’t ever call me for grass or snow. Ever.
Pay the bill.
Joe»
What?!? We had no idea what we had done to deserve this type of hostility, particularly since we had paid all past bills and already sent him a check for his most recent invoice that had arrived to us just a few days before. My husband replied to the email asking what the problem was, and then Joe actually called him and started SCREAMING PROFANITIES. This was pretty frightening.
All in all, STAY AWAY! Joe sounds like a nice guy on his voicemail stating that he has «33 years serving the Newton community» but he is anything but.