La Reine Bridal

I went here wedding dress shopping and had a great experience. I worked with Mireille who was awesome. She listened to what I was looking for and only showed me dresses that were within my budget. She made sure to treat me like a real bride I had my own private room and she totally doted on me showing me dresses she thought would look good on me. She also made sure my friends and family were not in the dressing room, so the could get the full presentation of the dress. Once the dress was on me she would call out «audience» inviting my friends to come see the dress. She was a hoot, I would be sure to ask for her if you go here. Although I ultimately did not buy my dress here, I had a great experience.

This place is one of the most unprofessional shops I have ever been to. We made an appointment to look at bridesmaids dresses and were shown to a private room upstairs. Ten minutes in, the associate comes in and asks if we have more dresses to try on we should go downstairs because other people want to look at bridesmaid dresses too. It was not clear that we were to choose dresses and move– she had made it seem like we had the room for the duration of our appointment. We chose to get dressed and move downstairs and as soon as we walked out of the room, we heard «oh they’re done I guess» from the associate in a loud and obnoxious voice. We went downstairs and told the associate we were not pleased with the treatment we had gotten — she just said have a nice day and we left. No attempt to remedy the situation, no attempt to assist us further, and they lost the sale.
Too bad. Maybe this place treats you better if you are going to buy a wedding dress but they certainly don’t care about you if you are buying a bridesmaid dress.

Don’t waste your time going here. I have had a lot of trouble finding the perfect gown so have been in many dress shops, and this was by far the worst experience and customer service I have had. At first, the girl helping me didn’t want me to browse the dresses on my own and told me she had already pulled some for me to start trying on (apparently before I had even arrived). Of course I didn’t like one thing she had pulled for me and didn’t try and of them. She was uninterested in helping me browse and pointed in the direction I should look. The gowns are horribly displayed behind sliding closet doors, so you have to WORK to look through them. The girl wouldn’t let me go in the dressing room on my own, so I had to strip down in front of her. I normally wouldn’t mind this, but she was not a warm and inviting person, so it made the entire experience extremely awkward. After trying on many dresses, I finally found one that I really liked. She warned me that it was a little bit above my price range, which I appreciate, but I was still willing to try it. My mother and I got very excited about it, and then as I took it off, the girl said «oh yeah this is actually discontinued so you’d have to buy this one». Since the sample was a size 12 and I am a size 2, this would never work, even after alterations. My mother and I were completely surprised that she wouldn’t have warned me about this before hand, as I wouldn’t have tried it on. After that, I was done. I was completely turned off by everything about this place. A bridal shop should be warm and inviting, and if you are about to drop $ 3k on a dress, the sales people should be more willing to help you and make you feel like you are welcome/​are making the right decision.

A 1 is generous! Horrible service. Waited 45 min for a scheduled appointment then the attendant put us in a room and was helping everyone but Us. Had to share a dressing room with someone else and couldn’t even get my clothes out, I had to dress in the viewing area. No One even asked me about the style or what I liked. Walked out, never to return. Don’t waste your time there are other places that give you undivided attention!

I came here as a bride and was very unhappy with the way La Reine Bridal does business. I came with several examples of dresses that I was interested in (a line with sleeves mainly). The owner and my stylist were strangely combative about my preferences. They kept insisting that I try on mermaid dresses and balls gowns. I tried politely to say that I had planned a casual outdoor wedding and that none of the dresses they had pulled were really appropriate for my venue. This was ignored.
The staff were very pushy. At one point, my stylist put me into a gigantic ballgown and basically refused to help me get out of it until other staff members had come in to tell me how beautiful it was. This was, of course, the most expensive dress they pulled. Whenever I didn’t seem to love a dress, the staff became visably annoyed and would begrudingly take me back to the dressing room to try on something else.
As other reviewers have mentioned, staff members would burst into my dressing room while I was changing without announcing (or even introducing themselves). One staff member in particular was particularly rude. She would burst into my room with dresses that she had pulled (she wasn’t even my stylist) and then roll her eyes if I didn’t want to try them on.
Interestly, the salon does not allow you to take pictures during the appointment. This isn’t a huge problem, but my family lives on the other side of the country and I would have liked to send them pictures of the dresses I was trying.
This was one of my first experiences shopping for a wedding dress and honestly, it’s put me off the entire process.

Horrible customer service. I went with my friend to her appointment at La Reine. She had told them her price range, but they pulled dresses above her price range anyway. They also had cut the tags out of the dresses and were reluctant to give any exact information on the prices of the dresses when we asked (they would say things like well the dress is between 3,000 and 4,000). Another friend who came with us told them that she had seen some dresses that she thought would look good on her, and asked if she could go with them to pull the dresses. They were unhappy with this proposition, but reluctantly agreed. Then another staff member just popped up in my friend’s dressing room without warning while she was changing. She did not introduce herself and proceeded to say my friend needed to hurry up because they were closing in fifteen minutes. They also do not let you take any photos.

Came as a bride and loved it — bought my dress here. Came as a bridesmaid the other day and also loved it! You get a lot of attention, a huge private room, and they work with you on price! It takes some time for them to get you started as they pull dresses, but once you get going they are fast and efficient and super helpful!

I came here awhile ago looking for a dress and was not thrilled with the way they do business here. I wasn’t really sure what I wanted yet and mentioned a few dresses I saw that I liked. They pulled out some similar ones that were really dead on for what I was looking for and I loved them all. So far so good. The woman was friendly helping me into the dress (you’re mostly naked and it’s a little uncomfortable, so it’s important to have someone who makes you feel comfortable stripping down). They also pulled out some accessories to try I never would have guessed I’d like, and I actually wound up loving the look of them. Again, so far so good. But then that’s where it ends.
I was curious what dresses I was trying on and noticed they had cut all the tags off their dresses in order to prevent you from comparison price shopping. I understand that it’s going to be more expensive in store than online and I’m obviously willing to pay a bit more to support a local business and I think most people are (especially since they will need alterations 90% of the time), but this is a very expensive purchase and I need to be able to know what I’m getting and think about it. In addition they don’t allow pictures to make sure you can’t go look for the dress online to buy it cheaper. How can I possibly make the decision when I don’t have any pictures to see and show friends? If they want to compete price-​wise they need to have competitive prices rather than withhold information from their customers. I’d pay 10−20% extra to buy in person, but this particular dress was $ 1500 in store versus $ 800 online, and that’s just not a reasonable markup for service.
They try to pressure you into buying the dress RIGHT AWAY by offering small discounts if you buy right now at this second. I wound up buying my dress somewhere else because they made trying on the dresses much less pressure and had a better price.

Now that the wedding is over, I can post my review. I was really disappointed with La Reine. I was expecting more as I know it has won some awards. I was a bridesmaid in a wedding, and as the bride got her dress here the bridesmaids all got our dresses here too. From the moment we walked in it was a bad experience. We felt rushed and unwelcome. The woman who fit us did a terrible job, as literally every single on of us had to get our dresses taken in, even though we bought dresses in lower sizes than she recommended. I believe she was let go shortly after fitting us, but they never tried to fix the sizing. Additionally, even though we called for months to see if the dresses were ready, we were told we could not pick them up until a few weeks before the wedding– leaving us little time for alterations. The delivery slip showed they had actual been delivered and available months before, so why weren’t we allowed to pick up? One girl’s dress was so wrinkled she could not even wear it. Throughout the whole thing communicating was very nonexistent and I would never go there again.

Just an update… my dress is already in! How great is that?

I had an appointment here for a wedding gown. The staff was very friendly but the shop itself was just ok. I was in a large private room to try on dresses, but it didn’t have very good lighting or a 3 way mirror, which made it difficult to see all angles of the dresses. I went in with a budget of $ 3500 but almost all of the gowns I was shown were in the $ 1100 – 1300 range. While I appreciate coming in under budget, they weren’t the kind of quality I was hoping to find, although the styles chosen by my consultant were the type of silhouette I was looking for. I was welcomed to go through the shop and pull some dresses to try on, which I appreciated. However the dresses are all in garment bags in tightly packed closets, so it’s really difficult to know if it’s something you’d be interested in. Many of their samples are dirty or damaged, which took away from the whole experience.

Went here for my first dress shopping experience and was extremely disappointed. As it was my first appointment I wasn’t fully sure of what I was looking for. The woman attending to me proceeded to get frustrated with me, my mom and sister rather than try to help find more appropriate styles for me. Eventually she just told us to go to their discount counterpart to look for dresses.

I found my dress here! Which is exciting.
I had been to a BUNCH of other places (5+) and the thing that I found was that I often picked dresses off the rack that I though I’d like but then they would look HORRIBLE on me.
So, while it felt weird to tell the consultant what I wanted (or what I thought I wanted) instead of looking through the dresses myself, it was a much better process for me, She did a great job of pulling dresses that were closer and closer to my «ideal,» while staying within budget. She was great at saying «Yes, we have a dress like you see in the window, but it would be $ 2000 over budget and you don’t want to fall in love with a too-​expensive dress.»
GOOD ADVICE.
And, in the end, I found my gown. It was $ 200 over budget — don’t get me wrong, this IS an expensive store — but after all that searching, it felt great to say «yes to the dress» (well, actually, just nod nervously and excitedly).
We’ll see how they do with the alterations, etc.

The only review you will need to read.
Made an apt at La Regine on a Saturday. This is their busiest day and I recommend a week night. (I only waited about 5 minutes for my appointment.)
My price range was up to 2,000.00. They had MANY dresses for me to try including fitted and heavily beaded which is what I asked for.
I already had my veil because it was something my grandmother made, but I noticed veils and belts in the dressing room if I wanted to see anything else.
The girl I worked with (Demma) was spot on with how I envisioned myself on my wedding day.
I purchased the dress off the rack because my wedding is very soon. All the dresses are kept in beautiful shape, but if you choose this option you are taking the dress as is.
I understood when purchasing my dress that the last payment is CASH. This makes sense as a business owner since anyone can dispute the charge or bounce a check and walk off with the dress. I do not see any issue with this policy.
I am not positive on their policy of looking at dresses off the rack, but they bought dresses down for me to look at. In bridal stores they sometimes let you browse while other bring dresses to you. I was happy with what they brought to me and at no point did they ask me to expand my budget for a better dress.
They took all the stress off dress shopping while many other stores told me my wedding was too soon to purchase any dresses. Could not have been happier with this service.

This customer service here is terrible, specifically for bridesmaid dress shopping.
I went here recently with my bridesmaids and was very disappointed with the customer service. First of all, they hover around you the whole time, I’m not sure what they are concerned about. Also, they stuff you all in the one room, with nowhere to change unless in front of everybody, no privacy for the girls, and then they STAND there gawking at you.
Per usual (with many dress places), they started badgering us 30 minutes before they were closed about needing to start measurements and put the order in. Also, they don’t give you the actual style number, just the brand name (god forbid you find the dress somewhere else for less??!).
They do have a great selection of dresses and brands which is what attracted us there in the first place, but the experience wasn’t worth it. Needless to say we did not find the dress there and won’t be purchasing it there anyways.

WORST CUSTOMER SERVICE EVER.
They don’t let you browse the dresses they have and when you tell them the style of the dress you like they bring you all the wrong dresses that don’t suit your taste. At one point I was waiting to try on another dress and the lady had the nerve to come over and say, «would you mind getting out of that dress? it’s really expensive.» Funny she should say that when L’elite in Boston lets you try on dresses that are beautiful and expensive for as long as you like. The women who work here are bitchy and rude.
It was such a waste of time and left a horrible taste in our mouths. AVOID AVOID AVOID!

Preface: I did not buy my dress here. My review is just about the experience.
I had an appointment with Deema, who was actually super helpful and nice. This was the first place I looked, so after my one hour appointment I was not yet ready to pull the trigger. Deema logged all the dresses I like because I wanted to come back.
I called back two weeks later to make a follow up appointment on a Friday night. The next day I got a call back saying they «could no longer accommodate me» at that time. This is after my family arranged a half work day to come and meet me. So, obviously I went elsewhere to purchase my dress.

Horrible. Just horrible.
My friend (the bride) had an awful experience getting a dress here and then, us, the bridesmaids, had to go through the same thing with our dresses.
I may have given this place a better review, but they never gave themselves a chance for redemption.
They have two locations in Waltham and both are supposedly open until 7 pm during the week… or so it says on their doors, website and voicemail. Well, I tried going to order my dress on a Wednesday afternoon at 6 pm at BOTH of their stores and neither was open, with no explanation whatsoever.
Is this a business?
Both stores have doorbells, which is totally tacky and turns customers off. But I was forced to stand there and ring the bell, and call, and ring the bell some more… and no answer. 1 of their 3 numbers goes to a fax machine and none of them have a real person on the end of the line… during the advertised business hours.
Never coming back. Even the shitty David’s Bridal is better. At least they’re reliable.

Honestly, I’m surprised that these people are still in business. Their website is horribly slow in loading and the address listed for their google results are different than the one listed on the website. There is NO sign indicating where their parking is and the lot is incredibly tight. Luckily, some neighbors let us park in their spots.
When we went in, the bells rang but no one come over to talk with us for about ¹⁰⁄₁₅ minutes. When they finally did, they asked if I had an appointment and I said no and their reply was that appointments are required. The website indicates that you need an appointment on SUNDAYS ONLY. The first woman said that she would look into getting me in after the others with appointments were being taken care of which was fine. But then another woman came out with attitude and immediately treated us like lepers because we didn’t have an appointment. She was such a snot and said that they could «fit us in at 4» which was an hour later. I immediately said no, told them their website was horrible, and walked away. They lost out on me, my 4 bridesmaids, my jr bridesmaid, and flower girl giving them business. Probably over 2,000 dollars because their staff sucks.
Also, the house feels like a funeral home, not a boutique. If this is what is considered a boutique in Waltham, then I think we are all using an incorrect definition of that word.
Honestly, we then went to a little shop in Quincy (Grandasian) on a whim and it was a great experience with some awesome outfits to look at and a huuuuuge selection of bridesmaid dresses and my dress is 200 bucks cheaper there. Definitely avoid La Reine.

I had such a wonderful experience at La Reine Bridal! I would like to recommend this boutique to anyone shopping in the Boston area. The atmosphere was enjoyable and the girls who worked there were so welcoming. The consultant that was helping me pull dresses made me feel so good about myself, and whenever one of the other consultants walked by they would stop and tell me how beautiful I looked. I am giving La Reine Bridal five stars because I couldn’t be happier with the experience I had. Out of all of the local shops we visited in the area, this one was definitely the best overall experience with the best selection of dresses.
I even had the chance to glance around upstairs after I was done purchasing my gown, and I can definitely say that I will be returning with my bridesmaids. Their bridesmaid dress selection was phenomenal, and they said that because I purchased my dress from them that my bridesmaids would get 10% off their dresses. I also loved the fact that the bridesmaids dresses were upstairs away from the wedding dresses so when I come back, my girls and I will have a private shopping experience.
Thank you La Reine Bridal for making this wonderful experience so memorable!