Puraqua Pool Service

Rude on the phone, and booked until some future year. The lady on the phone seemed to have no time to bother with new customers.

We hired Puraqua Pool to refinish our existing gunite pool. After some deliberation we decided on the pebble finish and we believe we made the correct decision. The pool looks fantastic. We had gotten a number of quotes from other companys to do the work and Puraqua was very competitively priced plus Ken was very informative and helpful in our decision. Once the work got underway we were amazed at how efficient and professional the various crews were. From the demo crew to the plaster crew to the finish crew, everyone worked hard with virtually no down time. Lets face it, the job can get messy but they cleaned up every day and left the job site well prepped for the next phase. Ken even coordinated the delivery of the water to coincide with the completion of the plaster job. The project came in on time and on budget and we could not be more pleased with the results. We communicated with Ken, mostly through email, and prior to the construction he made himself available and answered all our questions in a timely fashion. (I think he works 24 – 7) The bottom line is they are a pleasure to do business with, very efficient, hard working with excellent results. Good job!

Awful service, zero communication.
This company was hired by our landlord to open our pool for the season. first we called at the end of May and they said they had nothing open till June 15 which was strange because other places we called could have came that week but we had to stick with them per the landlord’s request.
They came a couple times put the pump on, put some stuff in our pool and vacuumed. They never communicated when they left when they would be back or anything that was going on with the process. Which we figure is maybe normal even though when the workers came to vacuum we asked them when they thought it would be ready and they replied «when we are done vacuuming we’ll test it and let you know,»…they didn’t, they just packed up and drove away.
it is now July 9^th and we have been calling the company for two weeks trying to figure out what the heck is going on. if we can swim in our pool… if the pump can be turned off (it’s been on since the 15^th) if it’s ready to be chlorinated and routinely shocked. The response we get with each call they ask if we have called to say we could see the bottom of the deep end which we did weeks ago and they have been to our house multiple times since then. Then we are told that they don’t have the slip and they will call us back with the status or that they will call the workers and then call us back and each time say the same thing and act like they have no idea we called before. Guess what… they have NEVER called us back.
Fed up yesterday we went and brought a water sample to Leslie’s Pool Supply where they told us exactly what we needed and what to do and after telling them this nightmare of a story they gave us their card and have answered all our questions and we have had to sort out everything on our own which is beyond ridiculous since this company is being paid. We have contacted our landlord and luckily he has agreed to never use them again after seeing the bill for the piss poor job they did. We are also very close with our neighbors who have pools and plan to never recommend this awful company again.

My local store told me to go there to pick up parts. I showed up and the lady got upset telling me in an angry tone that no one told her I was coming. She reluctantly agreed, while mumbling that the 5 small items will take ½ hour to pull. During that time, I got to listen to people yelling harassing comments (e.g. Someone coming in from the rain was told they won the wet t-​shirt contest which was followed by a whistle).