Poughkeepsie Nissan

My service experience… you be the judge. I wrote a complaint to Nissan about this experience and received ZERO acknowledgement … therefore I am notating this on Unilocal.
I had a check engine light come on with a code related to a problem with the primary ignition circuit. I tried several ways to fix it but finally decided to take it to Poughkeepsie Nissan for a professional diagnosis.
After paying the $ 125 diagnosis fee and having them tell me I needed a new wiring harness with a part cost of over $ 1100 … their recommendation was the car was not worth fixing. So… I took it home and resumed my own diagnostics and found that replacing the spark plugs and one ignition coil on the front bank solved the problem. For roughly $ 75 in parts I have spared this vehicle from the junk yard. My problem: How can they … the EXPERTS… be so far off in their diagnosis… which they collected $ 125 plus tax. Be very wary of these very friendly but not so competent people.

I had a fantastic experience here! I placed a call and spoke to Travis, on recommendation from a friend, and told him what I was looking for. The next day I recieved a call and he asked me to come up bc he had several vehicles for me to look at. He got me the car I was looking for with the payments I was looking for. Had a few concerns with minor scrathes and he had everything taken care of by the time I picked it up! Not your typical pushy salesmen. If you are in the market for a vehicle he is the guy to go see!

This dealership has been a series of the worst experiences my family has ever had buying a car. We came here looking to purchase 2 used vehicles: one for myself and one for the family. On our first visit, we were led around the lot by Denny, who embodies all the worst stereotypes of used car salesmen. After being disgusted by how he was talking down to me, my dad, and especially my mother, we left. Our second visit had us dealing with Rich, the only decent person I met there. He set me up with my car, and assisted in my family putting a deposit on another vehicle. My third visit had us dealing with paperwork with the finance manager Jimmy, who was the most offensive person we had the displeasure to meet. He fastballed his way through me signing the paperwork, which we now understand was to keep us from looking too closely.
Upon review, we discovered that they had bundled an extra $ 3000 worth of unnecessary extras, including around $ 500 for 3 years of oil changes, which they told us we were getting for free. They also refused to look for a loan through the one bank we told them to use. The loan they set up for me forced my family to change our insurance, which they twisted into pushing me into an account through an agent they were «good friends» with. When we pushed him on how badly he screwed us, he reluctantly gave us back the $ 3000, all the while putting the blame on us for not reading the paperwork he refused to give us before the papers were signed. Throughout this entire process, Jimmy was extremely derogatory towards my mother, repeatedly cursing at her and telling her to shut up.
We’ve had the car a week and we are still fighting with them about all their errors. Needless to say we are not getting another vehicle through them, and I would suggest no one else does either. It’s not worth the aggravation.

Horrid. 1 star is too many.
I went here to purchase my first used car a few years ago. While I was new to the car buying experience, I thought I could trust Poughkeepsie Nissan. I was very wrong. I was severely misled about the car I wound up buying. I was given a completely falsified back story on the vehicle, which I wound up selling privately about a year after I bought it. It turned out the car had 7 owners before me (it was an ’04) and had been in an accident with every owner. I was told by the dealership that the dealership owner’s son had bought it new and was the only owner. My lack of experience in car buying must have given the dealership the «ok» to take advantage and also sold me a bs warranty that I couldn’t even use (within 2 weeks of buying the car, it was falling apart). I now know to do my research, however, a consumer should not have to be concerned about being lied to. It was more than a horrific experience.
On another note, a company I work for did a cross promotion a while back with Poughkeepsie Nissan. The dealership Did Not hold up their end of the deal and ripped our employees off of hundreds of dollars, nor would they take our calls or respond to emails.
Aside from being the type of dealership willing to take advantage and deceive their customers to make a few bucks, the employees have no sense of customer service or pride in providing a quality product. They will put on a smile and take you for every dollar they can.
An acquaintance of mine quit working for this dealership recently due to the lack of morals the company portrayed.
I’d hate to know people are still being ripped off by this dealership. Please don’t go here.

Avoid this dealership like the plague. Worst and insulting customer service. I do not know how people can like this place. Bought one truck from them and had an issue from day one and they wanted to blame it on something else so they couldn’t fix it til I got proof from elsewhere.

Always a joy going there to get my car serviced. They are quick and check in with me as I’m waiting to let me know the status of my car.

SUPER helpful and informative staff. Nice, fully stocked waiting area. They even give you coffee and fresh donuts. I mean, who can complain? Best repair center I’ve been to. Everyone seems to know what they’re talking about and they’re quick at following up.

NEVER BUY A CAR FROM THEM! I brought a 2009 GMC Acadia with 92 000 miles!!! They said it had 24 point inspection! It didn’t even had one. The car had so much issues I can’t even name them all! I took the car back to them 9 times in a month pointed and the issue couldn’t be fix! I ask for my money back and they gave me the run around telling me all the reason why I can’t get my money back! They said they would get me something else for the same money and all I got from them was excusing about they can’t find another car. I even found another car and another dealership for the price and there were still excuses, been buying car for 25 years and this is the worst place I have ever been! Please do not waste your time and money by going to this dealership! So now I have to trade the truck in to another dealership and taking a big lost one a car that I had less then three month! The one star they got is because I can’t give them less.

I’ve owned two Nissans (Rogue and Altima), and I’ve loved both of them. But this Nissan dealership is seriously problematic. The sales manager showed no care for his customers. The service center is filled with rude front-​desk workers. The lease return process was fraught with miscommunication and unacceptable conditions. Avoid this dealership if you can!

I have leased 3 of my last cars from Poughkeepsie Nissan! I have had nothing but GREAT experiences .My salesperson was Nicklaus Palmas each time. He has made a dreaded task extremely easy! I have moved over an hour from the dealership and tried a place near me and they couldn’t get me the deal I wanted so I called Nick and I will be taking the drive for now on! He has also helped other members in my family! So if you are looking for a Nissan i would highly suggest Poughkeepsie Nissan!

Best customer service!!! So glad I decided to come here for an oil change because they fixed 2 other things I couldn’t get any other Nissan dealership to fix.

We did not buy our quest here but have brought it in for service a few times. The service department has been great! The pricing is «dealership pricing» so no getting around that but they are very friendly and listen to your needs. Because of the high level of service here I am considering trading in my Lexus to buy a Nissan here.

let me start with saying that poughkeepsie nissan is not deserving of they one star i am forced to give.
my husband has a 2009 nissan cube. he had received notice that the electronic steering column lock was recalled. before he got the car in to the dealer to have the part replaced the car just wouldnt start one day. he had the car towed to poughkeepsie nissan because it is the closest to our house. this happened on a wednesday morning and the part was changed (or so they claimed) by the following monday morning. they called to say that the part was changed and worked but then it broke. they said the part was not under warranty and we would be responsible for the cost of the part and the labor to install it. $ 410 for the part & $ 120 for labor. we got nissan consumer affairs involved. the representative we were dealing with got the run around with the service department. the manager was too busy and would call her back but never did, was on sick leave, and finally just lied and said that we were told we would be charged only for the diagnostic testing. this lie came 2 weeks after the car was towed there. a day or so before the customer affairs associate got back to us with this final explanation we had the car towed to curry nissan (will be reviewing them with 5 STARS bc they are awesome!) the car was towed to curry nissan on a saturday. they had to wait to get in touch with consumer affairs and order the part but by the following wednesday the car was repaired. guess what? the part and labor is under warranty for 12 months/12,000 miles. this is a general rule for all parts from a nissan dealer. the consumer affairs representative even covered the second tow to Curry nissan, and in a hurry. everyone outside of the poughkeepsie nissan dealer was very kind and apologetic for what we had been put through for nearly 3 weeks. without actually saying anything disparaging about poughkeepsie nissan, the way things resolved almost immediately once Curry nissan was involved and the consumer affairs rep was in contact with Curry nissan says enough. bottom line is poughkeepsie nissan is run by scam artists. Criminals, really. save yourself ALOT of trouble and DO NOT go to poughkeepsie nissan. the extra 40 minute drive to Curry nissan is absolutely worth it!

In September ’13, brought my 03 NISSAN in for a CEL issue and four visits later I wasn’t able to drive it back home. Yes, four. They explained that each issue was different but the last catalytic converter issue and cost for repair did it for me.
It wasn’t the repairs but the lack of kindness I received. On my last visit, instead of checking my records and seeing I had visited and PAID for other expensive services, the service writer simply said the total. I would have liked some empathy for the previous repairs, but I guess not.
I thought that they knew Nissans especially since its a 10 yr old car but they had no idea what was wrong each time.
I can’t give 0 stars so I put 1.

Poughkeepsie Nissan is THE BEST dealership in the Hudson valley, hands down. We have bought several cars from them over the years, and we have found the staff to be courteous and professional always. Anything we have needed, they have taken care of us. Thank you for the great service!

I went into this dealership on a Sunday afternoon with my fiancé looking to spend about $ 20,000 on a pre-​owned vehicle and finance most of it. At Poughkeepsie Nissan I met Denny, who was one of their sales representatives. We had been dealing with obnoxious car people all day long, but Denny was a breath of fresh air. They had a used Audi A4 on the lot, and I have been driving Audi’s for year’s so I was excited that there was potentially an Audi in my price range. The car had over 72,000 miles on it– too many for me since I commute 150 miles a day… that is when Denny told me about the LIFETIME powertrain warranty. Anything major breaks on that car– bring it in to them and they fix for free… awesome, right?
OR NOT
We left that dealership beause we had seen another car we were interested in at another Nissan dealership– when we got there we found out that Denny was a LIAR and that warranty doesnt exist. That dealership has pulled the same scam with a bunch of other people. DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP AND IF YOU DO MAKE SURE YOU DO NOT FALL FOR THEIR SCAMS!