Kroll’s Limousine Services

Amazing, fast, fun, and stylish limos always on time and never a disappointment. It made my birthday 10x better. Most of the limos come with coolers and you can choose your own music. It was one of the best experiences of my life. Worth the money. Also can make any occasion special!

We made a reservation for a 9 or 10-​passenger limo four months before our wedding. The cost was $ 30/​hr with a three hour minimum. I was informed that I would be notified of any other reservations so they could start working on a schedule for that day.
The 10-​passenger already had a wedding to take everyone from their venue to the Best Western on Christie Drive from Wardsville, MO. But had the possibility of being done in time for our wedding. Our wedding should be over at 3:45pm with photos to follow then a drop off time at our reception hall at 5:00 — 5:15pm. With a three hour minimum we should be allotted 4:45 — 7:45pm.
They called me over a month later to inform me that they sold the 9-​passenger limo and would be getting a 12-​passenger instead. Again, telling me they would let me know soon on scheduling. Three weeks later they called to confirm the schedule and to let me know they got a 14-​passenger limo instead of the 12-​passenger. They told me that they bumped a bachelorette party back a couple of hours to accommodate us for our drop off time at 3:45pm. I was never informed of another party until this call and they wrote down our drop off time incorrectly. The bachelorette party was booked over the last two hours of our paid time because they needed the limo for the entire evening. This was ten days before our wedding.
Since they wrote down our drop off time incorrectly, I gave them our correct drop off time again and was told they would look at the schedule a second time to figure things out. They called the next day and told us their only option for us was the 10-​passenger limo if we «wanted to risk it». Even though we were booked before the bachelorette party, the 14-​passenger limo was no longer an option for us. The 10-​passenger limo might run late and the bachelorette party would take priority on our allotted time.
No apology was given from them, they found the situation humorous and we canceled because we didn’t feel confident that they would be ready for our pickup. This was a scatter-​brained disaster for us ten days before our wedding. We would recommend finding a different limo service to schedule an event.