Resolve Rooter

Came out and cleaned my main drain the company was sent out by american water resources good so far i had to pay my 50 deductible for the clogged sewer line.

This company was sent to repair a clogged and leaking drain by insurance through my water company.
Scheduled yesterday to arrive 2 — 6 pm.
Called 5:15 to reschedule. Inconvenient, but it happens. Scheduled today for same 2 – 6 window. Got a call at 11:30 am to see if they could come ASAP and I left work to meet them.
Technician looks at it and says it’s not clogged and coverage doesn’t cover leaking drains, only supply lines. $ 50 deductible and drives off within 10 minutes of arrival. ZERO attempt made to address my problem.
I fixed leak and unclog drain within 30 minutes of his departure. Called to complain and not much said other than it’s $ 50 to send the truck.
Some companies take pride in a job well done, others could care less.
Guess which type Resolve is? Bastards!

I had an apt scheduled between 10am & 2pm. I called approx. 2:30pm and was informed that the technician had an emergency. Further, customer service did not apologize and reiterated how they were not aware he didn’t show up. It appears to be serious disconnects with this company and I would not recommend.