DMV Organization

I’ve always been scared of going into government operated places because the employees from my experience, never seem to care about you. Well this experience further proved my reasons.
First of all, the NUMBER that is listed on the website DOES NOT EVEN WORK because it does not even exist! I asked the employees why does that even exist on the website? So don’t bother trying to call for any questions.
I walked into the building and informed them that I was trying to renew my driver’s license, they redirected me to the desk a couple of seats over and I sit down face-​to-​face with another employee. The employee proceeds to not helping me but yelling across desks and complaining about how customers are leaving trash when they leave? Very and rude and unprofessional to be discussing non work related topics when the customer is right in front of you, this lasted about 3 MINUTES before she proceeded to assist me.
Next, the lady didn’t even inform when that the picture was being taken! This is a huge one for people when they to the DDS! I asked to retake it but she said she couldn’t go back, which I highly doubt she was telling the truth since people always ask for retakes!
As the lady is scanning all my information into the printer, another employee caught scanning into the wrong file, the lady proceeded to laugh and said, «sorry, I’m in a rush and trying to get off.» Really? You’re going to say that right in front of the customer that you’re slacking on your duties because you’re trying to get off early?
I was already done by this point and after I left the building, but I realized I accidently left my keys inside so I walked back to the building. However, the doors were locked! What? I immediately checked my time and saw that it was 5:50pm, 10 minutes before closing time and they already locked the doors! I kept knocking on the door but nobody responded but a passing janitor noticed me and opened the door and the employee got my keys. I asked her why the doors were closed when it is not even 6pm yet, she didn’t even look me in the eye but just left and locked the doors again.
I really hate going to the DDS.