Jimmy John’s

We were going to this Jimmie johns at least once a week. The customer service was fine except they would constantly give us the wrong chips in the drive thru. We went the other day through the drive thru and after I had paid I realized they added an extra sandwich on my order. I parked and went inside to return the sandwich and get a refund thinking it would be a simple thing. It was NOT simple. I explained what happened and that I didn’t order this sandwich and could I please get my money back. He said he needed me to get the change he gave me back in order to give me a refund? I told him I was not going to walk back out to the car for 86 cents. He said he was not allowed to give me a refund that it would throw his drawer off at the end of the night. I said that was unacceptable and I was charged for a sandwich I didn’t order. He said well we have already made the sandwich. I was completely frustrated at this point he tried to hand me a $ 5 bill which was less than I paid for the sandwich? I wouldn’t take it because it wasn’t what I was out of pocket. This went on for awhile and short of making a complete scene I had nowhere to go. I left the sandwich and began to walk out, he said we will give you a free sandwich and chips on your next visit, but didn’t give me anything to show them or gift certificate. I left very frustrated. Today I went through the drive thru again and asked to speak to the manager. I explained the situation she apologized but did nothing to offer me a refund. She then said if I ever needed anything to just let her know? I need my stinking $ 7 back! Needless to say we will not be going back to this Jimmie Johns which is very disappointing because we love their food, but the customer service stinks.

As a group of four we ordered online: Ultimate Porker, Unwich
The Vito with peppercinis
The Beach Club (2)
Veggie on italian
We were quoted 15 minutes, the manager promptly called us to say they were short a driver and it may take up to 40 minutes. He was cordial and offered to make it up to us. We added a pickle and called it good. I had worked in the restaurant industry for ten years previously so the Jimmy John’s concept is hard for me to figure a tip. I do a flat $ 5 on pizza and Chinese. However «Freaky Fast» sandwiches that are guaranteed to be slow leaves a learning curve. I tipped $ 5 and called it fair for keeping us involved in our order and an apology. However I asked for mustard & mayonnaise packets to be included with delivery for the unwich but it wasn’t included, nor napkins.
While Which Wich is nearby with their custom assembly system, I still have pangs for New England style sandwiches more so than plain submarines.

Not the friendliest bunch, but they do know how to make a good sandwich.
I have four favorites: #10 (Hunter’s Club), #11 (Country Club), #12 (Beach Club), and #16 (Club Lulu).
God, I’m fat…
Speaking of… If you’re trying to watch your carbohydrate intake, the Unwich (lettuce wrap) option is a decent alternative that allows you to have your sandwich and eat it too… Or whatever the saying is.

Brought in a big group of hungry folks. The staff was very helpful and efficient with our order.