Enterprise Rent-A-Car

I have used them twice for last minute rentals. I do recommend going on the internet, even if it is 1 hour ahead, because it is cheaper than a walk-​in price. Their pick up prices for a one day rental are cheaper than any other competitor and even cheaper than other Enterprise locations. They are open on weekends too. Their weekend crew is a rotating crew from different Enterprise locations throughout the Metro Detroit area. So if you are picking up or dropping off first thing on a weekend morning, the folks are not local to the specific location and takes them a while to find things. Besides that things worked out well — except that vehicles are not full of gas. You are only expected to return at the same level, but that is hard to do because the consumer usually puts in more gas because it is hard to get it at the exact level unless it is full. I do not recommend gassing up at the adjacent gas station: $$$$. I moved from Hawaii four days before my first rental and Hawaii was $ 3.01 for gas and this gas station was $ 2.99 for cash. Just ridiculous. But I did not know the area and gassed up there.

I will say I did contact Enterprise after they contacted me through Unilocal,and I provided them all the information they requested. Approx 2-​weeks later I get a letter in the mail that Enterprise is dropping the claim that they were pursuing against me. It very much seems that thanks to Unilocal a difference was made, as it seems those that I was reaching out to with my phone calls were going to help me. I’m so glad and feel great that this matter is behind me, as it is a blow to one self to be accused of something that you know you didn’t do and in this case almost getting stuck paying for something you shouldn’t be paying for. Like I said glad it’s behind me. Thank-​you to the Enterprise staff that contacted me here, and thanks to Unilocal for giving people a voice.

This is the worst experience that I have had with Enterprise… I been renting cars from Enterprise for about 5 years. Ive brought business, Ive referred people… but never had I been disrespected or treated like a criminal before… the manager was rude, disrespectful, uncaring, inconciderate, and has lied… I will very seriously consider renting from another car company before Enterprise again… and in the case that I do rent again, it for sure wont be this location… this corporation needs to hire better management period…

I’ve rented from here plenty of times, at least 510x a year. Better than driving to the airport for a rental. Only thing I really have to say is my experience so far has been delightful. The staff has been accommodating and pleasantly mannered. Outside of that, I really don’t require any other services like drop/​off pick up so I can’t comment on that. In fact, I’m about to make a reservation today.

You claim to be ‘listening’ regarding the terrible service at your warren location, yet not one single call or email has been returned. I will make it a priority to discourage others from using enterprise and save themselves time, energy and money. Shameful customer service.