Verizon

We went there on a Tuesday night around 6:30PM. There were only 2 people doing the sales and 2 greeters. We ended up 2^nd in the queue to be helped. But since there were only 2 sales guys, we waited a good 40 minutes until it was our turn. The greeter kept apologizing because she couldn’t help, which we understood. Finally, our turn and we already knew what we were getting. Our sales guy said he will check if they had the color phone we wanted in the back. But he decided to stop and talk to a friend for about 10 minutes! Really? You were helping us remember? Plus, you now have a showroom of people waiting to be helped. Seriously, they were talking about the guy’s Dog. A Dog. Wow. No apologies after they were done. We finally left sometime after 8:00PM. An hour and a half. It wasn’t even on a weekend night. I hope we don’t need to go back there anytime soon. They Def need more people working there especially when they have a «Special Sale» going on. Kinda a no-​brainer.
The sad part is that we have been coming here for years… I think since they first opened and we never had a bad visit before. I’m dissapointed.

Incredibly good service. They spent an hour plus talking to Verizon customer service trying to fix my plan and phone that the on-​line fellas messed up. Later, when the guys on the customer service phone sent defective equipment, they replaced it on the spot. Shauna, Jimmy, and especially Viviana were all kind and patient. While I was there, I witnessed genuine customer service on display by the whole staff. Worth the drive from Manassas.

I went with my mother to get her her first iPhone and make sure she got and did not get everything she did and did not need. I have to say we had a great experience with the staff.
From the first moment we walked in we had the door opened for us and we were immediately signed in on the list. It was a Saturday so of course we waited an hour, but during the wait different staff members came over to us to talk about phones, plans and even just chit chat.
Finally it was our turn. I had watched Kyle Beck diligently and professionally deal with a couple who had been with him for 2 hours (from what I heard from another employee), He never looked annoyed and was helpful the whole time ensuring the elderly couple had everything they needed taken care of. I was expecting him (and anyone who has had to deal with elderly people and technology for 2 hours) to be at least a bit ruffled by the experience, but from the moment he walked over he had a wonderful smile and warmly introduced himself to my mother and I. He took us through the process of getting my mother the new phone she wanted, switched her contacts over, got her signed up for the extras she needed without being pushy or making us feel pressured in anyway. He was wonderful, thorough, professional, personable, pleasant, and you could really tell he cared to insure we had the best experience we could possibly have while at the Verizon store.
Verizon is lucky to have him as an employee. We were lucky to have Kyle Beck help us with everything we needed today, he gave me directions to help my mother transfer her photos (she had forgotten her password so we could not do it today) and before we left he gave us his card and told us to contact him if we needed anymore assistance. Thank you Verizon and Kyle Beck for your wonderful customer service! We will be repeat customers to your store.

I am very disappointed in Verizon I have been a customer of there’s for the past 20 years how is it legal for a company to charge you a cancellation fee when its out of your control and they don’t service my new area? that should really be against the law for any company to do that to a consumer my bill each month was running $ 200.00 a month i think i made up for the stupid gift card of $ 100.00 they gave me when i signed up. Shame on you Verizon.

I’ve been lied to by other Verizon stores, but this one is as honest as they come, even if it means risking angering a customer who has been lied to in order to set them straight. I appreciate their honesty, their straight forward business sense and the fact that their reps actually care more about telling the facts vs making a sale. Shauna, the store manager, is phenomenal. Kyle is also a great sales rep who is full of heart and again-​HONEST. They saved my contract through their honesty and later, my husband’s. We love their various employer discounts, too-​tell them where you work-​you may get a discount through your work, too! I will never set foot in another Verizon location again.