Walgreens

My family changed to Walgreens since we travel. The staff in the pharmacy are the rudest people I have ever dealt with. I have been going for almost a year now and it just gets worse. I hope the corporation headquarters sees this and makes some changes soon.

Rx never ready on time. Not the staff’s fault. Clearly they are understaffed, a management problem.

Came here with my Mother so that we could each fill a prescription, and the pharmacist behind the counter (Rachel) was EXTREMELY and BEYOND RUDE to my Mother when she went to the counter to drop hers off and then said it would be «AT LEAST an hour» as she glared and sneered while she said it in a snippy condescending tone. Then when I went up to the counter she was short and curt with me as well, but then said that my prescription would be ready in 20 minutes. My Mom then came back up and asked the pharmacist (Rachel) why hers was going to take so long and mine wasn’t, (as mine was much more complicated). Rachel then proceeded to get VERY cocky and antagonistic when saying to my Mother in a mortifyingly condescending tone (not to mention her body language during) «Because YOURS takes more work!» and then proceeded to stomp off into the back. We then went to the front and asked to speak to the manager (Jed) who seemed appalled at her behavior. We will NEVER be coming back to this location again because of Rachel and her snide and all around nasty disposition. NEWS FLASH Rachel: People coming to drop off prescriptions at a pharmacy are usually SICK! Therefore, the last thing a sick person needs (especially from someone working in the field of MEDICINE!) is to be spoken to in such a despicable manner as if they were putting you out by asking you to do your JOB! Absolutely unacceptable and horribly unprofessional. Go to Fred Meyer or Rite Aid where they show a little respect and COMPASSION for their loyal customers!!!

Five days later there is still a problem. The first three days there was some question about whose fault a delay might be but five days later it is obvious that it is all about the computer. Sadly, the company has educated the staff to not care about customer service. Once they did but now they don’t. I have great concern about my prescription not being filled. It is important to me and my doctor but not to them. How can I do business with a company providing customer service that no longer cares about customer service?

If you need a prescription filled go to Fred Meyer or Costco. I have gone to Walgreens because of the drive thru but occasionally I will go inside. I have to say I have never been treated so poorly anywhere.
These people must have majored in rude when they went to school.
Last night was the final straw. Everyone is familiar with the sign that says don’t walk any further. I am not stupid. I waited patiently and when I thought it was my turn stepped forward not over the line to the line! At that point I was yelled at by a snippy dip clerk that preceded to unload on me for entering the forbidden zone. When I called her on her attitude she picked up a phone and entered into a protracted conversation with someone. A few minutes later another clerk walked to the counter and assisted me.
I expressed my displeasure and was asked if I wanted to speak to the manager. I had hoped to get a understanding ear. Never happened. She said based on the conversation we had that she might have her employee take some customer training. Sure she will. Anyway I walked out promising not to return. Last year My insurance was billed over $ 9,000 for my medications. Sorry Walgreens you will not see a single penny of it from here on. Hope you continue to do the excellent customer service job.
Fred Meyer and Costco think you are the best thing that ever happened to their business.

Since the independent drug stores have vanished along with 25 cent a gallon gas, I find Walgreens is top notch for prescriptions. I can get my meds in Arizona or where ever I am, I like that! Never once have we been asked to come back because they don’t have it unlike Safeway. Susie is always is always helpful.