Online payment was only plus to this place so you don’t have to deal with poor customer service. A percentage is added to each payment for this convince. Manager was not helpful when called two, separate occasions. Once lock was frozen and he did not want to drive or offer an alternate solution. Second was when moving out and wanted to let the moving truck in. His response was he didn’t want to drive 30 minutes to help because he was at home. He was also very rude on the phone and made insults. They were not very creative or insulting but he tried. If I had to do it over, paying a little more else where is worth not having to deal with this place.