International Motor Group Service

I found this dealership’s site through
. I was pretty impressed with their inventory especially that they had MANY photos of all of their cars (at least the ones I was interested in). I decided to take the hour plus ride to Warwick, RI. I was glad I did. I was able to find the car I saw without any trouble. I was thrilled to see that it looked exactly as it did in the pictures. It was in pristine condition. Seriously — I did not find one knick on this beauty. I breathed a sign of relief that my time was not wasted on this trip. After just a few minutes I was greeted by Paul. Nice guy the whole time. relaxed, not pushy, had the answers to my questions, took me on a test drive without hesitation. The whole car buying process can be tricky when you’re a woman shopping alone. I’ve been through it a few times and can honestly say that I base a large part of my decision on my experience with the dealership. That experience starts with the first person I encounter. I liked Paul. I’d consider buying a car from him — probably not the one I went for (it just wasn’t «mine»). I’ll be keeping an eye on their site.

I have known the Petrone Family for many years. Lenny and Tony, along with their father, know more about cars (foreign cars, in particular) than anyone I know. They are honest and thorough. My family has taken our cars to them for years. They’re as good as it gets.

I get a kick out of people who get pissed when mechanics actually do their JOB. My wife and I will always have our cars maintained by International Motor Group because one of the technicians named John literally saved our lives about two years ago when he discovered a badly rotted part of the rear suspension on an Expedition that I brought in for a state inspection. Was I HAPPY about the unexpected repair? Of course not, but it was a LOT better than dying if I had gone to another shop who did me a «favor» by slapping a sticker on the car. Cheap is good when you buy a TV; NOT when you get your car fixed.

Ha! The story only gets more interesting! Check up the update bellow :)
This place is best avoided!
I brought my car in for diagnostics. They were so incompetent, that they couldn’t even read the status of the on-​board computer from the OBD port. But because they wanted to make some money out of my visit, they ‘invented’ a list of problems that my car supposedly have, which they offered to ‘fix’. I refused, and got the car inspected at another garage. Non of the ‘problems’ were confirmed there.
So, this place is really best avoided.
— — — — — — — — — — — — — –
This is how the story developed after my initial posting here on Unilocal:
OK, so here we are, one month later, and I have received a «Call In Notice» from the State Inspection Station of Rhode Island (325 Melrose Street, Providence), telling me to bring my car for inspection. I did so immediately, and learned that the good fellas at International have reported their ‘findings’ to the DMV, so the DMV had to check if they were real or not.
Guess what? They were NOT. Except for one of them, which the state inspector said is minor but still advised me to address, ALL of the problems they ‘invented’ my car had were not there at all…
On top of that — and that’s the interesting part — the state inspection station did find a problem on my car, which the ‘specialists’ at International were supposed to find, but they didn’t. And it was a serious enough problem, which seemed to have been present for months (not something that developed in the last weeks).
So, to summarize my impressions of that garage:
— Incompetent (failed to read the OBD);
— Greedy (wanted to ‘fix’ — and charge me for — non-​existant problems);
— Malicious (reported their false findings to the DMV);
— Incompetent again (failed to detect a major problem on the car).
If you want such people working on your car — go to ‘International’ !
For everybody else — stay away from their garage :)

I Moved to RI recently and needed a wheel alignment in my car to fix a problem with badly wearing tires. Brought my car here because they were near where I worked. They overcharged me for the alignment and charged me for tire rotation too even though i didnt tell them to do that. I let it slide becuase i was just happy to get my alignment finally fixed. 6 months later i looked at my tires and the same problem with bad tire wear was happening, just more slowly than before. this means these guys didnt align my car properly at all and they just charged me an exhorberant fee for it. Overall expereince is poor, these guys are dishonest, and incompetant. Avoid at all cost.

I just moved to NC, but I wanted to leave a fair comment about this business to my fellow car shoppers in RI, please please be aware of this place, nothing but junk cars, their vehicles are fixed only to sell and the major issues are hidden, we purchase a BMW and a little over month later the problems started, we were not even done making the first payment and the car had to be fixed, this people charged us $ 75 just to look at the car, and to fix it they wanted over $ 500, we explained that was just purchased they took a day to ask the owner what to do and came back with some ridiculous 10 or 20% discount !!! WE HAD JUST PURCHASED THE CAR!
My other car was purchased at Balisse (previously Fiore) in Warwick, and when the car had issues up to a year they fixed everything without questions or other fees. This guys at International Motors wouldn’t budge aside form the rudeness and stand offish service at their mechanics branch right down the road.
If you need more info look around the major search engines, you will find a lot of people very disappointed. I wish I read the reviews before we got stuck with a piece of junk.