Macy’s

Perhaps I’ve outgrown Macy’s, or maybe I’ve just lost patience for shopping mega stores that sell EVERYTHING (or both), but this store overwhelms me! Well stocked and maintained, but I’m incredibly challenged when I shop here.
I came looking for a pair of trouser socks. Seemed simple enough, and yet I left empty-​handed after circling the numerous women’s clothing areas across two floors for nearly 30 minutes, all without seeing a sales clerk to ask directions.
Yeah, think its time to venture to smaller women’s clothing stores where less is more and customer service is a core mission. I miss Coldwater Creek.

I’ve wanted a Le Vian Chocolate diamond ring forever. I started to purchase one today. Not that it makes a big difference in terms of the cost, but trying to spend my Macy’s Dollars I earned there was quite a fuss. You see, the site’s print function didn’t work so I printed a screen shot. Not good enough. They treated me like a second class citizen. Finally I decided that a purchase like this should be a joyous occasion, I shouldn’t have to feel like this. I walked away without the ring. Macy’s site is substandard, they are always giving coupons with more exceptions than inclusions, and they are totally non-​customer-​centric. I’m all done with this company.

Sorry Warwick, but I just don’t see what all the rage about this particular Macy’s is.
Yes, the store is newly upgraded compared to other Macy’s which tend to be a beige nightmare, but looks aren’t everything. The men’s department here is oddly laid out & the variety is very «Warwick» … Lots of pleated khakis & polo golf wear. Not exactly appealing to my age groups taste.
I don’t expect to be personally walked through a store by salespeople when I shop, but a simple acknowledgement wouldn’t hurt either.
I prefer the Providence location by miles, which seems to get a bad wrap on here. I am willing to brave the labyrinth of a parking garage for a larger variety & less cluttered store.

Hello all Unilocal land… i gota put this out there… Macy’s has a great program going right now. «share the warmth»! Its biy one coat in there outerwear dept and they will DONATE! A coat to «clothes for souls. This is a great humanity program and kudos to macys for doing this. i encourage all to get involved and support this great partnership!

One of the better Macy’s stores in the area. Much cleaner and better organized than the Providence Place store. Staff is mostly helpful. Trying to find your way around this store can be a little confusing.

I must start by saying I am rating my experience tonight, not my overall opinion of Macy’s. I have been a long time customer of Macy’s and will rarely shop there without using a coupon. It seems it is getting harder and harder to find items qualifying for use of the coupons now. I tried to use my coupon on three separate items and it was rejected all three times. The item that bothered me most was a pair of shoes on the clearance rack that were marked down to $ 42… When I tried to use my $ 10 off $ 30, the cashier told me it was rejected because it was a «special» for tomorrow. I wonder how it can be a special tomorrow when it’s on the clearance rack today. Well I bought the shoes anyway and was unsuccessful in using my coupons for 2’other purchases. It’s too bad because I really like Macy’s and they often carry great products at good value. It’s just frustrating to get these coupons because of being a valued customer and then have to experience stress at not being able to use them.

We had intended on buying a new cookware set for ourselves at another department store in the mall. Just to compare prices/​products we walked over to Macy’s. They had several sets to choose from but none that compared directly to our choice from the other store so we went back to the first store to make a purchase. When we couldn’t get any customer service we returned to Macy’s and decided on a more expensive set than we had planned on. We also received two «Bonus» pieces so we felt it was a good deal. When we got to the register the saleswoman said if we wanted to wait a couple of days we could get an additional 10% off the price (we were already getting 15%). We told her we didn’t live in the area and that we didn’t want to return. She understood the situation and gave us the full 25% off!
That’s how you take care of your customers!

Kind of disappointed In Macy’s for one reason. The women’s room is clearly marked on the first floor. The men’s room how ever is hidden in the women’s section on the second floor. To find it you have to find the elevator then go down a long hallway and the men’s room is at the end.

I purchased a gown I loved from Macy’s online, but just needed a different size.
I walked up to the woman’s clothing counter and explained my situation, only to be interrupted and told to go to the dresses department. When I asked which way, she pointed and walked away.
Then I meet the lady at the dresses counter who told me that there was no way I could exchange the dress for a different size. I was told I had to return it and re-​buy online myself. I know that’s not completely true, but she obviously was not feeling too helpful.
Not going back.

Not a big Macy’s shopper but this is a good one. The store is spacious and there is a big selection of everything. The women’s sections were organized, well lit and easy to navigate. Its clean too. There is a great Mac counter and a Starbucks! I perfer this to the Macy’s in Providence any day.

I went in last night, Presidents day 2−17−14 looking for a bridal registry gift and got AMAZING HELP !!! The associates working in the home section last night were ACES!!! The tall man that was working was THE BEST sales clerk I have seen in a long time!!! Thanks so much for their excellence and assistance!!!

Not only did we go on Black Friday in all it’s craziness, but we went to go find a suit for my husband… With a six month old. Call us crazy but it actually turned out to be a very easy (lucky) experience. As soon as my husband started picking out suits, an employee from that department started helping us and giving advice. She picked out several suits and came with us to the dressing room and even returned with more options. When we decided on one (very good deal by the way), she helped us with a shirt tie option. Then, on top of all that she brought us to a private register and we were able to skip the very long line of waiting customers. I don’t know if we were just lucky, or looked pitiful with our baby and bags and piles of suits — we must have been quite a sight — but either way, she was attentive and helpful and we had the best experience there.

When the rain gods poured down on RI and flooded all the rivers and streams, and then the roads flooded (near Warwick Mall, Route 2, Route 5 and environs) Macy’s Warwick Mall store, along with Old Navy and JC Penney, closed down for maybe eons.
I liked the previous Macy’s at WM, but the new one that opened in its place was bright, larger, more modern, had a Starbucks in it YAYY!- and a lovelier, it seemed collection of clothing, for women, anyway. (Bar III is nice, and I like their Inc. line which they have always had.) Nice shoes and bags, nice — some designer — clothes, great sales and fabulous coupons. Not as nice a Macy’s — say — as in NY (or Atlanta, Ga — that one is totally fabu) — but a decent Macy’s for RI and far nicer than the one at Providence Place (boo on that one — bad parking, bad shopping).
Anyway, I have noticed a downturn in Macy’s in Warwick recently. Maybe I only go in there when stuff is on sale. But it appears that there are just racks and racks and racks of sale items, stuff that maybe you will find one item in one size (and not MY size), it’s sort of like a rummage sale — and it’s messy and mis-​marked and it’s difficult to get into one of the waiting rooms, because it appears that people move in there and have picnics with their families, that’s how long they stay occupied!
I must say, though, that the sales people in Macy’s Warwick Mall store are very friendly, very nice, very helpful and always anxious to please. This is something new from the pre-​flood Macy’s — I never noticed the good attitudes back then. I have found some very decent bags at this store — sometimes brand new Coach bag are marked down 25% (at an unannounced til that day sale — you have to be lucky enough to hear about it)…they also have a lot of Michael Kors bags, Brahmin and Kate Spade are there now too — and a very large selection of lesser known label bags. The jewelry is pretty pretty bad, here, I must say though — quite cheap looking and gaudy and poorly made. And they don’t have ALL the stuff that you could find at, say, Bloomingdales, but we don’t have a Bloomingdales in RI (nor do we have a Lord & Taylor, sadly). One of my «upper class» friends told me recently that RI department stores are not A stores, nor are they B stores — most are C stores and some are even D stores. Quelle horreure! She said you had to go to Boston for an A store, or perhaps even NY. She’s probably right, and she is a meticulously decked out woman. Well, that is not often in the cards for me, so I do frequent Macy’s at the mall for my not too special needs, and most of the time I can get what I want, be it shoes, clothing, bags, makeup or perfume. It is not a thrilling shop, but it is a decent shop, and for that I am grateful.

This Macy’s is great compared to the other ones in Providence! Good selection and spacious.
We especially enjoyed working with Rhoda in the personal shopping section.

I had a great experience at Macy’s when purchasing a sports coat, dress shirt, and dress pants. I went around town to other men’s suit stores and it just so happened to be prom time so these stores were packed and I couldn’t get anyone to help me. As much as I hate going to the mall, I decided to hit Macy’s at the Warwick Mall to see if I could find some quality apparel. It was a good decision. Within 10 minutes of showing up, I had a woman ask me if I needed help. She was carrying a measuring tape so I knew that she was going to shepherd me through this process; and she did just that. She took my measurements for jacket and shirt and showed me several different options. I actually brought along two of my personal bow ties that I wanted to build my outfit around and she was able to provide several options that matched very well. My shepherd guided me through the entire process until I was satisfied. In the end, I purchased some great Ralph Lauren and Van Heussen apparel. Macy’s also has a seamstress and I would have opted to tailor my new clothes through Macy’s but their turn-​around time is 10 days. Usually, this wouldn’t be a problem, but I needed the tailoring to be complete in 5 days so my shepherd came to the rescue once again and provided me the name and number of a local tailor who could complete my order in the preferred timeframe.
All-​in-​all, I was very impressed with Macy’s. The experienced has opened my eyes to their large collection of quality brands and great staff who dedicate the time to make sure you find what you’re looking for. Additionally, Macy’s offers a military discount (10%) which is always a plus for me. I’m a huge fan!

This Macy’s is quite a pleasure to shop at, compared to other Macy’s in the area (I’m looking at you, Providence Place Mall!!). The store is clean, large and didn’t feel congested on a Saturday afternoon. The selection seems fine, although in the athletic section you can only choose from their store brand (Idealogy) and Calvin Klein — although online they also sell Nike, North Face, and Style &Co.
It was easy for me to find someone to help me in every section. The three service people I worked with were friendly and actually followed through instead of abandoning me for other customers. In the shoe section the same woman found shoes for me, waited until I made a decision, and checked me out. In the athletic section a woman knew I was looking for a shirt on a mannequin and found the answer for me while I shopped in another section. Lastly, in the regular clothing fitting rooms they had a woman available to get other sizes for you.