A-1 Small Engine & Diesel Repair

Took my car here twice in the last month to get service repairs. Boy am I glad I did. Excellent work on fixing items that I know have been needing attention for quite a while. The owner took the initiative to recommend less expensive options in some cases and not in others due to his experience with the quality of replacement parts and their source. I am totally satisfied. Car sounds like it got a new vavoom put in it ! Now if I could just get the outside to look like the inside sounds…

I take my X5 here regularly and have never been disappointed. I have never had an unprofessional experience. I agree with the review from Diane. I am always offered my old parts, explained in detail what was the problem, and always receive a reasonable price. The poor review is from ’09. I am not saying its false but I have not encountered over the phone or in person any type of behavior that was mentioned.

I took my push mower there, they did a great job fixing it up. They quoted a price over the phone and that was the final price when the work was complete. I’m not sure about the other reviewer’s experience, but they seemed really nice and courteous to me, they did a great job tuning up my mower and the price was reasonable. They even cleaned and polished the outside of it.

I never even had the opportunity to determine the quality or ability of this company. I was treated so rudely on the phone that I simply opted not to go there. Some examples of the phone conversations: Silence. «Is this A1?» «I said A1.» O-​kay. «Do you repair front tine tillers?» «I don’t know about brand names.» I hadn’t indicated a brand name but simply a type of tiller. «I believe I need a new clutch cable …» «Hold on … thanks for holding.» «Yes. I’m holding with regard-​» «I know. I said ‘Thanks for holding.”» Me — silence. «We can fix tillers. Just bring it in.» «What’s your price structure? Do you charge diagnostic fees?» «Yeah. I think they go to the repair cost if you fix it.» «And how much is the fee?» «I don’t know. I’m not a mechanic.» «Have you ever taken any customer service instruction?» «I don’t need customer service. I’m a business major.» «You know … I’ve never been treated so rudely on the phone before in my life. I wouldn’t use your company if you were the last company-​» She then hung up.
I then got a call back from the mechanic, who appeared genuinely interested in my experience and problem. After explaining the conversation I had, etc., he asked me if there was anything else. I said «No.» He then said «Well, kiss my ass!.» And then hung up.
Unbelievable! I never left my number, so he took the time to go to the caller id to call me back so he could cuss me out.