Able Towing

This afternoon was my first experience with Able Towing. Sammy was the technician sent, so I wanted to share with the Unilocal universe my great experience. First of all, great customer service and prompt attention by Able Towing. I needed a jump from my building parking garage and they were there quickly and got me on my way. I’m a Geico policy holder, so they dispatched these guys. If you need roadside assistance and Able Towing is available, you’re in good hands.

I locked my keys in my car while visiting family. Sammy got out there fast and got me into my car quickly and without any trouble. Nice man too!

Sammy was fantastic. He asked me to review him on Unilocal,and I am very happy to do it. He was there in 15 minutes, in the heat of DC traffic, and unlocked my keys-​in-​the-​front-​seat car in a matter of minutes. Very pleasant and knew what he was doing. Good job to GEICO for dispatching him.

I needed a very quick response to tow a disabled car from a loading dock area up a narrow road to hook up with an auto transport. Able towing was as good as its word and got there in less than 20 min. The driver, David, was really nice, not only towing my car, but helping the auto transport driver to load the vehicle on his rig and blocking off traffic so the rig could safely back out onto busy Connecticut Avenue to depart. The fee was reasonable and then some in view of the service provided. I’ll call them again for sure.

I’m the night flatbed driver for 2 months now, and I can say that all the customers I’ve had are extremely pleased with the A1 service I’ve given them. This company has had growing pains but keep in mind in reading these reviews, most people who are stranded and broke down are already frustrated and on edge. the slightest thing ticks them off.
Please be patient with us we are doing all we can to get you home safe and your car back at home or the shop. I drive a very big truck in dc with 85% of the roads not allowing me to go on them so it takes time to get to you.
we will do our best at least i can speak for the night shift, to do all we can to help you.

This was the worst towing service I’ve ever used. I contacted them and was initially given a 1 hour15 minute ETA; which was awful considering the average response time should be between 30 – 45 minutes. However after waiting 1hour and 25 minutes I decided to call Able Towing back after no one showed. I spoke with a dispatcher who then told me «Oh it’s gonna be another. ³⁰⁄₃₅ minutes». So that means a total of 2 hours for a tow. The dispatcher seemed unconcerned that so had a car sitting in the middle of a very busy intersection for 2 hours. Can you imagine your car sitting in the middle of traffic — after an accident for 2 hours. Disgusted! Terrible service !!!

I would call somewhere else if at all possible. I needed a tow because of a dead battery and a faulty connection cable. Because I was parallel parked, he insisted on jumpstarting my car so I could pull out into the street, otherwise he wouldn’t have been able to access the car with his truck. En route, he told me that jump starts normally cost $ 75, but he would «cut me a deal» at $ 55. Plus the towing fee.

THIS IS NOT THE CORRECT ADDRESS FOR THE BUSINESS. Also, these guys are borderline criminals. I need to open up a towing company and get in bed with the local government because these dudes are making a killing.

They charged me an extra $ 75 because my gears could not be shifted to nautral — why Progressive Insurance didn’t cover this is beyond me. The driver was very nice, even offered to take me to work, which was a blessing. However, I realized he didn’t give me a copy of the receipt so I called later the same day and was told to call back the next day to have it faxed to me. I got some guy that sounded like he was angry he had to work today and was very short with me. He sent me a made-​up receipt with my first/​last name misspelled and I noticed it wasn’t the receipt I signed off on so I called back and he was rude and said «I just made it up, I don’t have your receipt from yesterday, you’ll need to call back tomorrow or Monday» so I just hung up the phone. He called back and left a message that I shouldn’t be rude and wished me a happy new year… some service!!! The next time Progressive sends me a towing company I’ll make sure they send me someone else, NOT ABEL TOWING!!!

Asmeron from Able towing helped me out so much tonight. He was prompt and courteous and tried to help me figure out what was wrong with my car in a really patient way. He was knowledgable and made a stressful situation so much better.
Clearly a hardworking small business that I am really glad USAA supports.

I am a property manager in Woodley Park and over the weekend needed a vehicle towed that was illegally parked. The staff gave me the run around about getting it authorized so they could help me. I did everything that was asked of me and they still didn’t remove the vehicle. I ended up calling ABC towing on Sunday morning and they came right away with no hassle and took care of it.

Worst towing company EVER. «Used» them through Ford Roadside Assistance – called at 8:18 AM and still waiting for their tow truck at 11:55 AM with nary a phone call from the towing company (they have my phone number). Called Ford back the 3^rd time – 2^nd time, the truck was taking longer on their first job, finally got a response that the truck was broken down and that they wouldn’t be able to tow me – again, no phone call from Able telling me that!
Apparently, this 10^th rate towing company has only one truck and nobody on staff who knows how to operate a telephone.

I’ve had two negative experiences within the past couple of months involving Able Towing. The first incident involved me waiting 2.5 hours in the rain while dispatch just kept telling me the truck was ‘almost there’. I get it that people are busy and there is a ton of traffic in the city, but in that case all I’m looking for is some honesty that you’re running behind. To make matters worse, the driver dropped the car off at the wrong destination and it took more than 24 hours to locate the vehicle. The second incident involved me waiting an hour and a half, and when the tow truck arrived he pulled over and just sat in his car with his flashers on. I had to go up to him, ask him if he was here for my car — to which he responded ‘which car do you need towed?’ He had zero information about what car he was picking up and where he was dropping it off! And I’m supposed to give this guy keys to my vehicle? Terrible service based on these two experiences.

So. Yesterday, Saturday May 10 2014 at 330pm, my Zipcar stalled and died in the middle of the road. Mortifying. Thankfully, Zipcar roadside assistance called Able Towing, who promised to be there in 45 minutes or less. 4:15 came and went, and when I called back, I was told that the tow truck driver was almost there and would be pulling up momentarily. Nope. The tow truck finally showed up at 5:30, a full two hours later and 1 hour and 15 minutes after the promised time. Thankfully, a metro police officer was kind enough to push me to the side of the road so I was only blocking a right turn lane and not a far-​left lane while I was waiting.

Chris, a tow truck driver from Able Towing, arrived early about 15 mins based on the information from my insurance company. Chris was one of the nicest and most professional tow driver that I ever met. If your vehicle breaks down and you contact Able Towing, hopefully, your driver will be Chris.

Contrary to everyone else, I had a perfectly fine experience with Able Towing. It was something simple, a jump start. They said they would arrive in 20 minutes, they got to my place in 15. Fast, courteous, polite.

If I could give them zero stars I would! Absolutely awful. I also have USAA roadside assistance. Called USAA at 0930, truck was supposed to arrive by 1100. 1130 I get a call from USAA saying they should have arrived and if not press 2. I connect with customer service, she calls them and they say they should be there by 1200. 1210 the driver calls me and repeats the address, which I confirm as correct, and he says he’ll be there in 15 – 20 minutes. I call USAA again at 1250 and this time they’re supposed to be around the corner. FINALLY at 1310 the driver arrives.
I don’t care so much that it took long for the tow to come. What I DO care about is I was a BLOCK away from work, and I came outside thinking that they were supposed to be there at 1100. I called and was told 20 minutes, so I again waited. I care, un-​Able towing, that you wasted my time.
Then when dropping off my car, you can’t even unhitch! I was getting nervous for my vehicle at your lack of ability.
I also care that after towing to the parking lot you had the nerve to ask ME for money to get out of the lot! After the level of «service» you gave me, you should be ashamed you lying crooks.
USAA please do yourself a favor and don’t associate your reputable and reliable service on this horrible company. I am very disappointed to read the previous two reviews and find that I went through the same trouble that has already been reported.
Again ZERO stars! One is too good.

had a great experience. Used them through USAA roadside assistance. Came almost. Full hour earlier than expected. Quick, helpful, courteous and professional. Ask for Wes if he’s available

Called USAA roadside assistant to get my car towed to another place this company calls and ask if I want to take it to their shop. I said sure. I get nervous since I am a woman, another manchanic said it was my timing belt. At Able towing they said it was my batterie. I would use them again.

Like the last reviewer, I had to deal with these people thanks to USAA. They were awful. First, after being told that, since my tow was «an emergency», the truck would be there in 20 minutes, I waited over an hour for the truck. The driver was impossible to understand on the phone, and only barely more comprehensible in person. Despite telling them repeatedly that I have a 4wd that needs a flatbed, they sent a regular truck. The guy insisted on trying it multiple times from the front and back before admitting he couldn’t tow my car. He told me a flatbed would be there in half an hour.
Again, over an hour later, I got a call from USAA saying that, since my tow was now complete, to let them know how it went. I told them the second truck still wasn’t there, so they called and were told he’d be there in 10 minutes. 45 minutes later, I got a call from another barely intelligible driver, telling me he was there. Looking out my window, it was clear he was not. After a 5 minute argument about where I live, he realized he’d gone to _​_​NE instead of _​_​NW.
I know for a fact the drive between the two takes less than 10 minutes at that time of day, but it nonetheless took him half an hour. When he finally arrived, he told me to go inside and initially refused to load my car while I watched. I said that was not going to happen, since they’d already shown themselves to be incompetent, and I didn’t trust him. He shook his head, walked back to his truck, and then came back a couple minutes later and agreed to do it if I «insist».
Since this had taken so long, by the time they arrived, the repair shop was closed for the day, so they told USAA they would tow it to them in the morning. When I called at 11 and it still wasn’t there, I called the towing company, getting no answer. I called again a couple hours later and was put on hold, and was disconnected. Finally, at about 5:30, I got a call from the repair shop saying that my car had arrived, but it was too late to begin work on it that day.
The total time for this «less than 20 minute» emergency tow was over 3 hours, and as a result of the delays on both days, my car went from «in the shop and with an estimate Thursday» to «we’ll get back to you with an estimate on Monday». These guys are awful, I hope USAA and everyone else stops using them.