AT&T

My wife and daughter and I stopped in on New Year’s Day to inquire about new phones and a new contract. Alvin Queen assisted us. He was friendly, knowledgeable and honest. Exactly want anyone would want from a cell phone consultant. Thanks, Alvin.

Usually a great place with smart tech savvy people. Not today. In a crowded store with a very long line, ATT Customer rep «Zhane» is deliberately slowing things down and inexcusably rude. Bad for business.

Great service from Jasmine-​took are of me and my son today in getting a new phone-​she was helpful and efficient.

AT&T business care really sucks! SHAWN HODKIN… the so called manager, couldn’t manage a girls liitle league baseball game!!! He will lie to you on the phone! AT&T with SHAWN HODKIN will not give your money back, they will say you have phones lines on your account that don’t exist!!! They suck!!! AT&T customers. look at your bills and checking accounts because they have no remorse from stealing from you!!!

Worst store ever! Needed a new phone for my daughter (old att iPhone not working… piece of junk). No one took our names, checked us in or even acknowledged our presence. Finally after 30 mins or so of this state of mind we walked out. Guess I’ll try someplace else. Giving this store 0 stars for service but Unilocal made me give it 1 star to be able post this review!

Complete incompetence, tried to return a router but waited for over 45mins after repeatedly being told only 10 more minutes. There seemed to be no organization and the manager was incapable of handling the workflow. Just do everything online and over mail, there’s really no point on wasting time at stores like this anymore

Let’s start with the positive: the salesman who sold me a phone was patient and knowledgeable, and would answer any question. We spent about 20 minutes together. However, this store sold me a phone which failed to work the second I left the store! After waiting two hours to discuss the matter with store management, I decided to immediately cancel my plan (thank G-​d no contract!). However, the store socked me with a $ 35 fee to «restock» the non-​working phone! Are they doing so to sell a non-​working phone to some other sucker? Secondly, I received email bills from AT&T for the next two months. Since I didn’t have an online AT&T account, I had to spend about an hour calling their customer service office to learn that I owed…$ 1.33, for two hours of AT&T service spent waiting to see a store representative about their broken phone! The same thing happened a month later. An AT&T ebill came; I had no AT&T account; and after an hour of calling I learned that I owed…$ 0.00! The promises AT&T’s customer services representatives made about refunding my $ 35 were denied a month later, after repeated inquiries. Reason: they don’t get involved with retailers, or something like this.

Frustrated with my iPhone and elated that my previous contract with XYZ wireless had ended, I dropped by this local AT&T store to see what the latest and greatest in technology was. Upon opening the door, I was met with Kylah’s warm smile and firm handshake– she must’ve known I’m a sucker for a firm handshake. She and her assistant, Wesley, asked me lots of questions about what I liked about my phone, what I didn’t like about my phone, what I liked about my carrier, etc.
Kylah’s questions were thoughtful and deliberate, her mannerisms professional yet friendly, and her advice sincere. Her apprentice is certainly learning from the best. It’s not about being a good salesman, per se. It’s about being a SINCERE salesperson. I told Kylah that I couldn’t care less how much I can save with one cell phone service, or cell phone for that matter (most of the plans I would use are similarly priced). What truly matters to me is customer service. I want to know that if I come in to a store, I’m going to be made to feel like I’m a person, not a number. She did exactly that.
This store is laid out excellently and has a wide variety of products. But what this store has that no one else has: Kylah.
The primary reason I’ve selected 4 stars instead of 5 stars, is that my plan wasn’t really at all explained to me. I don’t know everything that I have, and I don’t have a lot of time to look at the receipt. I know my bill is a little higher than my previous carrier, but so far I love it.
If you’re looking for an upgrade, or just checking what’s out there: come see this AT&T store!

The WORST customer service ever — and I say this after several visits to the store. They are not very helpful and really, really uninterested in helping you find the product you want. The last guy I dealt with seemed annoyed by my presence even though he was doing nothing when I approached him. He kept looking over my should at someone or something else as we talked. I couldn’t help but feel he had no time or patience for me — even though they weren’t busy during that visit. I do think middle-​aged white guys may not get the same level of service as younger (white or otherwise) customers get. Just an observation after visiting the store several times. I ended up going to a competitor’s store and got just what I wanted at a great price — with super customer service.

Despite what the other two reviewers said, I’ve had consistently terrible customer service at this location. I mean, I know that ALL cell phone companies are out to screw you, and AT&T is no exception, but when I’ve gone to this store they’ve ignored me, been unable to answer my questions, and unwilling to work with me to find a solution.
In fact, one employee visibly stepped away as soon as I started explaining what I needed. I’m not a jerk (I don’t yell, I say please and thank you, and I understand if they can’t re-​write contracts in-​store) but that attitude put me on the defensive from minute one.
Save the trip– just call AT&T and have them FedEx a new phone/​SIM card, etc.

I was helped immediately when I entered the store despite there being many people in the store already. I felt a little rushed by the salesperson, but when I said I needed more time to pick out accessories, he left me alone. Anyway, it’s not like I came into this store with major problems with my phone — which might make such a review different — but my latest visit was quick and efficient.