AutoZone

They didn’t shovel snow to clear sidewalks after the snow storm. This makes the sidewalks dangerous to walk on and makes many people instead walk in the street — which is strongly advised against by the city.

Came in to get a light for one of my headlights and was hoping that someone would be able to put it in for me. Desmond was a saving grace! After I picked out which bulb to buy, he came out to the parking lot to change the light. I thought it was a quick unscrew the broken light and screw the new one on type thing but I was wrong. Desmond had to remove my battery to access one of the lights and he did it so quickly. I decided to change the other one too because who wants mismatched car lights! Desmond was friendly and pleasant and I was super appreciative.

Walked in for some basic products — jumper cables, armor all, etc. Booker helped me out and was very helpful and knowledgable. He greeted me, quickly found what I was looking for, and offered further advice about what I needed (and more impressively, steered me away from stuff I didn’t need.) Customer service A+.

I don’t write many reviews but I thought that I would share this one. My car battery died inside of my garage. I had to have it jumped. I then called this autozone store to confirm if they had a battery for my car. I waited on hold for 20 minutes and the guy says «can I help you». I told him that I have been waiting for 20 minutes about my battery and you were the one who put me on hold. They told me that they did have one in stock (silver battery) and that they would have it ready for me when I arrive. The battery was not ready when I arrived and he then said that he also has a gold battery for sale. I told him that I thought they were out of stock but I will take it. He had so much trouble putting my information in the computer. He kept filling out my name and address wrong in the computer and I had to correct him several times. The customer service is very bad.

I want to give it no stars actually. Went to buy a club for my car and the price tag said it was $ 10. The tag expired the previous day yet the MANAGER wouldn’t honor it and he was rude about it. I called corporate and still didn’t get a response. I’d rather go to Pep Boys

Possibly some of the rudest customer service people I have ever dealt with. It was almost like they were trying not to get my business. I was on hold for 20 minutes and spoke with two employees trying to find a replacement headlight bulb and they pretty much refused to answer my question. When I talked to one guy (very politely), he just angrily muttered something and hung up the phone.
I would rather just go to the Toyota dealership four miles away in Arlington than give these wastes of space money.

I called and spoke to Stanley about a scraper to scrape adhesive sticker off the glass and said there are several types. I came by and had many different type as he stated. I got the OEM 25 500 extended scraper. It comes with 3 very sharp razors. It was amazing and long range. It was easy as 1 2 3 and everything came off. I used alcohol to clean the glue residue after and my windshield looked as brand new. I highly recommend coming here to find helpful employees and best prices in town. You have made a very happy customer. Thanks.

I’m not one to write reviews, but after the experience I had at this particular AutoZone, I had to share my experience. It started off a few days ago, when my car died in the middle of a parking garage. Turns out it was due to a dead battery, which I found extremely baffling considering I bought it from this particular AutoZone only 5 months prior.
So after getting it jumped, I drove back to AutoZone, to have them replace my battery which was still under warranty. After dealing with some severely incompetent employees, they began to install my new battery. All was going fine until the person installing the new battery, broke the bolt halfway into the hole, that was needed to secure the battery in the car.
The process of figuring out a solution on how to secure my battery took about 5 employees, none of which were very helpful. Some even refused to continue helping because the store ended up closing and they were off the clock. I also heard one of the employees trash talking me behind his back, claiming it was my fault they screwed up because I made them work in the dark.
Needless to say, no one knew what they were doing and 2 HOURS LATER, after sitting in a parking lot at 11pm, I was left with no apology, and a car with a battery secured by some makeshift contraption. After learning my lesson, I will never return to this AutoZone and advise everyone reading this review to stay clear.

Bottom line up front: These guys changed my car battery for me. For free. Apparently all AutoZones do. For free.
My six year-​old car’s batteries weren’t aging well at all. Starting my Volkswagen required turning off every accessory: A/​C, air conditioner.
I called ahead to first DC’s H Street AutoZone, whose staff seems beyond inundated with customers. Scratching that store off my list, I called this, the Rhode Island Avenue AutoZone, who only asked that I give them half an hour to prepare for the additional workload. So I drove, on a Friday afternoon after work, to purchase my a battery that I only assumed was in stock (it was) and have it installed by a staffer who I could only assume was confident in the task (he was).
Yes, I could’ve found the battery $ 10 or so cheaper elsewhere, but I honestly didn’t have the tools, knowhow or even interest in changing it myself. Nor did I have any desire to trek down to my not-​so-​local Volkswagen dealership or deal with the scheduling issues of any other area autoshop.
No.
I wanted a car battery, in my car, today.
Like now.
And AutoZone complied and then some. They defly installed my battery while also attending to the instore customers. They disposed of my old battery and left me outrageously satisfied.

Ordered some engine coolant online so I could pick it up at the store quickly and easily. My mistake. It took vaslty longer than just picking it up at the store since they had to look up my order, and figure out that I already paid for it online. Then when I get back home, I realize they handed me someone elses receipt. I did save $ 1.00 by buying it online over the instore shelf price, but I’m really not sure that is worth it.

This Autozone is decent enough that I have no qualms about coming here for basic parts and maintenance items.
The best part about this Autozone is the staff. I have found them to be generally quite good about trying to help you out as best they can. Only once did I encounter and employee who seemed oblivious to the fact that I needed help and then was upset when I asked for help. But that’s definitely the exception. In fact, several times I’ve seen employees head out into the parking lot and help people fix simple things on their cars.
The parts that Autozone (in general) sells are not that good, however. They’ll be enough to get your car moving again, but the house brand is «Duralast» and frankly the quality of the parts does little to instill confidence of lasting durability. They work well, but will probably need replacement sooner than similar parts. (Then again, I may be in the diminishing number of people who keep the same automobile for a long enough time to worry about that.) You will be able to find the typical brand names for fluids, tools, and basic hardware at prices comparable to other consumer-​targeted auto supplies stores.
This Autozone has a captive audience in NE DC so when I want to replace my starter, pulleys, or brake pads, and I need parts immediately, this is pretty much the only option. Having to fix your car is never a fun thing, so I’m glad that when I need to go here for parts they’re able to help me get in and out smoothly.

I’ve been pleasantly surprised by this store when I’ve stopped in to get things for my car. Before I moved to DC, I had an AutoZone in my neighborhood that was a miserable place to shop.
But the staff at this Rhode Island Ave shop has been friendly and helpful, and the store is clean, well-​stocked, and organized. Prices seem to be pretty industry-​standard. That’ll do, in my book.

Let’s just say my car’s seen better days. So I find myself at this AutoZone a little more often than I’d like. On the plus side, a lot of things (battery check, OBD scanner. etc.) are free and they’ll let you borrow tools if you leave your ID at the front of the counter.
However, the customer service leaves something to be desired («OBD scanner? We got that?»). Also, the amount of shady men saying things to me like «Hey lil’ mama, you need some help fixing that car?» and crazy homeless people buying taillight bulbs is a little higher than I’d like.