Bank of America

My wallet was stolen. Left work early to get a temp card. They said they were too busy to get me another one. Could make an appointment in 2 days? So I don’t eat for 2 days? Leaving Bank of America because if this bs.

I’m a new BOA client and needed notary services the other day. I thought all bank locations offered this, TD’s branches did and I was with them for a decade, but this location doesn’t and I was politely referred to another site.
Since I wasn’t really served here, my rating is mainly for the condition of the bank. Smelly, outdated, and with no pens/​slips at the deposit/​withdrawal counter. And why no entry access from the rear lot? Very annoying and potentially unsafe to have to walk past the door and around the corner to get into the bank. If security is the issue, hire another guard-I’m sure BOA can spare the wages.
If I do need in-​person services, I’ll probably avoid this branch.

I am torn on how to write this review. I opened 2 bank accounts here on the same day with the same person, the ass’t mgr, one personal and one business. Up until I opened this account I had been banking solely with PNC (BIG Mistake… see other review) and had high expectations about the banks ability to provide the levels of service that I required. The person who helped was nice but I couldn’t help but feel that he had never opened checking accounts before and half way through I ended up «suggesting» that he click on various appropriate buttons on his screen which said «Next» or «Finish» or «Save» or something of the like. Apart from that, the accounts were opened fairly quickly and to my then present understanding, accurately. Not quite…
I then had to activate the on site debit cards he gave me at the ATM machine OUTSIDE. Yeah… no inside ATM. So there was a very aloof security guard a bit too far away to be of real service if something did happen and I was not felt any more comfortable by the fact that the Ass’t mgr said to be EXTREMELY careful when making ATM transactions here ANYTIME during the day!!! This is Georgia Ave, NW right atop the hill from the University! Now I know my way around the The Urban, but that comment made me start to look over my shoulder even though I travel that thoroughfare very frequently! Goosebumps!
So just a couple later I try to make a deposit using my smart phone to one of the accounts. The first deposit failed because it said there was something wrong with their system. The second deposit gave me an error that I exceeded my daily deposit limit. Wait!!! Daily Deposit Limit!!! WTH!!! That was never disclosed to me when I opened the account. But wait… How could I have exceeded my daily deposit limit if the first check did not go through?
So I try to deposit another check which would keep my under the $ 1,000 and it too failed for the same reason. So now I am frustrated and it is just about 5pm with no time to speed off to a branch, I call customer service. After going through more prompts then I have ever experienced at any previous bank or CC company and waiting on hold for no less than 12 minutes, a young gent comes on line and I explain to him the situation. He looks at my account and states that both checks did actually get deposited. He had no explanation for why the app said the deposits failed.
But what shocked me most was that when I asked how to view them in my app he said I have to restart the App. Now that I can understand a bit since the app did fail, but worse was that he said that anytime I make a deposit with the App I MUST RESTART THE APP TO SEE THE DEPOSIT! UFB!
Moving on to a few days later I try and use my debit card. No luck. Transaction denied. Again. Again. Again. Again. I go into the DuPont Circle branch and the manager says he fixed it. (Took just a few minutes). I go and try to use the card again… No luck. Again. Again. I call customer service, ugh. She says she fixed it. Nope. Wrong answer. Still fails. I call customer service again.
Now this person says that they noticed a fraud alert on the card from the day it was issued. Why is it that 1) a fraud alert was put on the card, and 2) no one else noticed? First she said it is standard policy and when I made my first transaction it set a red flag. My first transaction was to State Farm insurance. Yah. Verrrrrry suspicious indeed!!! UFB!
So this person says that the flag has been removed and I can use it freely. After being on the phone for 45 minutes this time, after talking to the branch manager about other issues on the account that I was not made aware of, after a string of incompetence all over… I am done. So I have only had the accounts opened for 3 weeks. I wasted a lot of time. Got a lot of misleading and inaccurate information from numerous people who really should know their job. So I am saying good by to BoA.
I opened at Eagle Bank and love it. See that 5 star review for an incredible bank.