BestBus

3.5 Stars
I’ve taken just about every single bus to NYC for years, and this one is my new go to. The trend is that they always start out really great, and go down hill from there with time. I am starting with 3.5 stars only because they are still a relatively new company.
So, I’ve taken BestBus twice from Vienna/​Fairfax. The first stop is actually Manassas, then Vienna, from there they go to Springfield, and then to NYC and drop you off around 31^st Street, between 8^th and 9^th Ave. The first thing that impressed me is that they are very well organized. For example, they have someone to scan you in while you’re waiting on line, or you can pay cash for a 1 way trip on the spot, and they collect your luggage, and there is a cooler of bottled water. They are friendly and have excellent customer service unlike the Chinatown bus I used to take back in the day where they yell and scream and lack all sorts of customer service. But I digress…
Once the bus is full, they take a vote whether people want to stop at a rest-​stop or head straight to NYC. All trips I’ve been on, the vote is to go straight. There is a bathroom on the bus which is not horrible… but not nice either. It is what it is. Ok, next topic…
The interior is clean, reclining seats, the cup holder is wack and does not stay in position so its sorta useless. They make a stop in Jersey to switch drivers. I really wish this were a rest stop because it takes about 10 minutes to make the switch. In total from VA, you’re looking at a 5 – 6 hour ride, depending upon traffic. I heard the weekend rides are quicker since there is less commuter traffic leaving VA, and less commuter traffic leaving NYC. The weekday morning bus leaves at 7:30 am, so you’re dealing with traffic on 66, etc. And weekday traffic leaving NYC, you gotta get through the Holland Tunnel to exit the city. So, those are time sucks right there. If there were less traffic, I imagine it would take about 5 hours door to door.
I am quite happy that they have a pick up at Vienna/​Fairfax metro.
I think the rate is sorta steep, $ 33 one-​way, $ 66 round trip.
Let’s see if they can maintain the standard.
I highly recommend the service.

Very clean, friendly crew, complimentary deer park water!!! Why am I just finding out about this bus service.
The cheapest bus ticket from Nyc to DC on Easter Sunday priced @ $ 35. Conveniently located on 31^st between 8^th and 9^th. I’m so happy to have googled this means of transportation. Charter bus with spacious seats, free wifi, outlets will stop if you ask to. Ahhh never going back to mega bus!

Took the Bestbus (RIP DC2NY) back from New York. This is definitely the priciest of the busses, but they drop off in Dupont Circle which is relatively convenient and also not as chaotic as Union Station, which is nice to get an über/​car2go/​taxi. When I arrived to the pickup spot in NYC I was surprised to see a line formed 25 minutes before ‘take-​off’, but it was great because the bus was there and we all boarded and took off right on time. We arrived in Dupont about 4 hours and 5 minutes later, which is a record for the many many times Ive taken the bus to and from New York. I would absolutely take BestBus again, it was clean, the driver was friendly, and the traffic gods were on our side!

Typically, when you hear the phrase «let’s take the bus!»; the red flag goes up due to the fact that there are many negatives that come along with public transportation. BestBus trumps all those negatives by providing an excellent ride, customer service, and a seamlessly simple process. They are formerly doing business as NY2DC and recently rebranded their company.
Are taking BestBus numerous times and have been completely satisfied every single time. There are stops in Silver Spring, MD and Dupont Circle in DC. They now drop off at Penn Station between 31^st St and 8^th Ave in front of the old Post Office in New York. Conventionally located next to the transit center. Love the idea of taking a vote to stop at a rest stop. They also offer water before you get on the bus. If you depart out of Silver Spring, there is free parking at the Metro parking garage. Overall, well worth the money!

Let me preface this review by saying that I have taken multiple trips on BoltBus and MegaBus before trying BestBus for the first time last weekend on a roundtrip from DC to NY.
Excellent! It was time, very comfortable and there were a few empty seats on my trip from DC to NY. The driver asked the riders to vote whether or not to take a short brake, and we declined so we went straight from the Dupont Circle stop to Union Station before continuing on to NYC. I love the option of boarding at Dupont Circle because it really is much more convenient.
Then, this morning I receive an email about them giving 5 free tickets on the 7 am bus from DC to NYC tomorrow and of course, I jumped on the offer, rushed to the site, entered the code and secured myself a seat! Only having to pay $ 30 for a weekend trip home is incredible!
Thanks BestBus! 5 stars!

On a quick trip from NY to DC and back, my husband lost his iPad. He didn’t even realize he had lost it until the afternoon bus trip back when he was looking for it. Come to find out he had left it on the bus trip down to DC. The bus driver found it and turned it in to headquarters. When we asked the Bus Boarding Representative about it he told us they did have an iPad at the office. And, that the office wasn’t too far from our departure location. After verifying that it was ours, he sent the driver to get it for us on the spot
and despite not looking for it for a day and a half we got it back before returning to NY.
That is what I call EXCELLENT customer service! You truly are the Best Bus. On any other bus the iPad would have been on eBay or some other money making platform. This is one of the reasons we only use the Best Bus when we travel between NY to DC.
Thanks! And, keep it up!

This has been a good service every time I’ve taken it. I will continue to take it.
Here are some tips:
–Vote «no» on taking a rest stop break
–Vote «no» on watching a movie, use your own device with headphones in their free wifi!
–Don’t bring your kids (under the age of 12), it was your selfish choice to have them, don’t make me suffer because of it. Rent or buy your own car (if you don’t already have one) and drive yourself.
–Don’t complain if you are late and they leave you behind; if you are late, it is your fault.

I have had a great experience with this company. Both buses were clean, drivers were nice and so were the guys that checked you in and loaded the luggage. I felt comfortable during my trip from DC to NY and NY to Silver Spring. I have driven to NY before but after this experience i may never waste $$ or gas again.

Pathetic and incomprehensibly horrible experience.
As other review mentioned, the bus is strict about timing, however they turned out to be cruel and inhumane to me and 6 other passengers.
OK, me, my wife and 2.5 years old kid left DC on time and stopped at Delaware for 15 min break. I got down the bus and wife and kid didn’t get down. Gave the burger king order at 11.50 and came back at 12.02 to see that bus had already left leaving 6 of us behind.
I called my wife and she told me that as soon as the bus started, she went and told the driver to stop for a minute. She went to plead with him also handling my little one on the side. He rudely told her that he’s not alone and he has to call office and come by next bus.
Other passengers were equally in shock and had everything including passport still inside the bus.
After calling the customer care, representative Regina helped and asked the driver yo come back. It unnecessarily delayed everyone by an hour.
When there are 7 passengers and someone is telling you to stop, you would at least listen. You will still be held punctual if you are delayed by 3 minutes, but you’ll loose your reputation quickly with such a rude service.

I use VA2NY and absolutely love it. I live near the Springfield stop and it’s the only bus that goes straight. I prefer it to Vamoose as the outlets seem to work better, it feels less crowded, the water, and the direct va to ny route.
My preferred bus

3 and ½ stars
I’m soooo glad that it’s one of the few buses that has a stops in Vienna, VA and Springfield, VA. I hate trying to get into DC just to take the bus. It’s really inconvenient for people to drop u off or even pick u up.
They are generally on time. Our trip to NYC, there was a bestbus employee that checks you in before the bus gets there and it was only 10 mins late. However, our trip back to VA, we were 10 mins late to the bus stop and i missed the bus. Make sure you get there at least 15 mins before your travel time!!!
Luckily, we were able to book with Vamoose that drops off in Lorton, VA.

I’ve taken this bus from DC to NY and back twice now, and in each trip the service was very reliable and efficient. The trip cost $ 60 on Labor Day weekend, left and arrived on time. It takes about four and a half hours assuming no major accidents.
The bus is also clean (every seat comes with a trash bag) and the toilet was surprisingly clean even towards the end of the trip.
Would highly recommend the express route which doesn’t stop in union station (starts at DuPont) as it saves considerable time. There are no stops for food so be prepared to have a small snack in case you get hungry. They give you bottles of water before you board which is nice. Would also recommend arriving half hour early so you can pick a seat with electric plugs by them (as they’re not available by all seats). Also make sure you’re not late, it leaves on time!

BestBus provides the basics of what you would expect on a DC-​NY bus. Price is a little more than comparable services for the added convenience of better DMV bus stop options. The service & quality is about the same as their major competitors, maybe slightly better. I’d say it’s worth it if the route is convenient for your travel needs.
BestBus is serious about leaving on time, so arrive 15 minutes before departure. They advertise 4 – 4.5 hour long DC to NYC trips, but you should realistically expect it to take 5 – 5.5 hours, barring any unusual traffic.
Notes on Amenities:
— Bottled water: available when you board
— Staff: polite
— Seats: on par with Bolt & better than MegaBus
— WiFi: not strong enough to use/​rely on
— Bathroom: it’s there, don’t expect it to be clean
— Outlets: Between most seats, was not when I rode in the last row

I have taken this bus from DC 2 NY and NY 2 DC about 10 times. The bus is always on time, both when leaving and when arriving. They are very organized with boarding, so there is less time for dilly-​dallying. No need to show your reservation on paper, they have a roster of everyone’s names.
The bus is mostly clean, no random mysterious stains or weird smells; if you’re on a bus coming back from somewhere, you will likely see the previous people’s coffee spills, but nothin major. The seats are comfy enough. Not cushy, but sturdy.
The wifi is unreliable and mostly nonexistent. If you are looking forward to it, well… don’t.
The free bottled water is a very nice touch (though only available before boarding).
The BestBus Direct makes no stops other than scheduled driver changes (just one in NJ), unless, as the driver asks before starting the drive, anyone wants to make any additional stops. The non-​direct BestBus makes a 15 minute stop somewhere in the middle of the drive. When making your booking, the buses are clearly listed as direct or not.
Solid 4 stars for having functional buses (no random breakdowns in the middle of nowhere), always punctual departures, and very friendly drivers. This is the way buses should be! It’s no Ritz Carlton, but you’ll get where you need to go well-​rested and in one piece.

Reliable, comfortable, convenient. It actually is the best bus service from DC2NYC around and soooo much cheaper than the train. Charging ports for every seat, trash bag at every seat, seat belts, free chilled water. For a bus ride, it doesn’t get any better than this.

This service is fabulous.
We were able to get on at the Dupont Circle stop, which is only 1.5 blocks away from our office and about a 20 minute walk from our apartment. This was such a luxury compared to having to lug ourselves to Union Station.
I was skeptical, but eager to try a bus service from DC to NYC. The BestBus buses are clean, they have comfortable seats, wifi, charging ports, and get you from point A to B without a hitch. They load up the baggage quickly, hand you a bottle of ice water, and you’re on your way. Even with the BestBus Direct itineraries, there’s a stop to switch drivers (safety, y’all). The drop-​off in Times Square isn’t the ideal location to have to trek to, but it’s certainly easy to find again, and the bus loading process is quick and organized guided by very polite and efficient employees.
Suggestions: get to the boarding stop at least 15 minutes early to ensure you can toss your bags and be seated with your group.

BestBus is about as good as it gets: a free bottle of water, courteous service, comfortable seats, decent wi-​fi, seat belts, outlets for everyone, and safe driving.
One potential caveat: at the front of the bus on a recent morning junket to New York City someone was passing stale gas like a champion. If it was the driver, downgrade this review by one star. If it was the pregnant lady behind me, well, that kid will have brain damage.

Bestbus is much like Vamoose Bus. On time and professional. I was very excited that Bestbus has a pick up/​drop off in Manassas, Springfield, and Vienna. The only draw back is that one hour is added to your bus ride when you start from Manassas. That’s painful since you still have to consider that there are unforeseen traffic jams somewhere. So, for me it took about 6 hours to get to Manassas area. That was very exhausting.
My suggestion for the company: Bestbus should have a separate pick up for Springfield and combine it with Woodbrigde, Alexandria, or even National Harbor — since it passes there.
Manassas pick up should combine with Vienna and Tysons Corner.
I hope Bestbus take these into consideration.

During my last stay in the US, I had some difficulties with the machine to New York at the airport. So I had to think of something and have decided to take BestBus. I was surprised about the low ticket price. Then again surprised because the bus was clean, I got a free bottle of water and the Wifi, a bit slow, I could also use for free.
The connection from Virginia to New York was OK and better than waiting at the airport.
Next time when I need to take a bus I will try to get a BestBus…

I’m just happy that I am not the one driving 200+ miles.
I travel to DC frequently and I know what I’m getting for the price. A bus w/​wifi and outlets. No the décor may not be as nice but I like the voting system of not stopping to just get to our final destination.
I did receive my free water bottle which I saved b/​c I don’t do bathrooms on the bus.
It’s a cheapy bus… it is what it is.