CB2

I’m done shopping here.
The rules for shopping at CB2: If you can physically carry the item out of the store then get it. If any interaction with the warehouse is required for shipping, then good luck. Currently waiting the better part of a month for a simple shipment (pillow cases).
This isn’t my first run in with the warehouse crew, previous large furniture purchases were delayed significantly.
Bottom line? Spend your money at a company with better execution. The workers are nice and helpful but the company itself does a poor job of delivering what they sell.

One of the worst experiences I’ve ever had. I ordered the drommen bed, which came 3 months late. When the bed finally came, the delivery men never put it together like they were supposed to and left it on the floor in boxes. I was going to put it together but 4 small parts are missing. It took another several days of calls to get them to find replacement parts. Even when they finally found them, they never shipped them to me like they told me they would. The customer service reps NEVER called back, even though they apologize and tell me they would. Any attempt to reach out to them puts you on hold for over an hour. I must have called them over 10 times now trying to organize getting this damn bed.
I’ve been embarrassed to be sleeping on the floor for over three months and I feel like CB2 has been a complete failure on every level. I’ve wasted so much time dealing with this, I would have just gone somewhere else instead if I had known. I don’t think I will come back and I certainly won’t recommend this store for my friends.

I did not like the energy in this location at all. The greeter at the door was exceptionally rude (on Saturday, July 25 at 3:00 PM) I was taken aback. I really should’ve gotten his name but since he was so rude I couldn’t even bring myself to continue shopping in the location. He greeted me by saying hi in a very condescending and contemptuous tone and then proceeded to cut his eyes at me and look me up and down as if he had some personal vendetta against me. I’m not sure what his problem was but he definitely needs an attitude adjustment if he’s going to be stationed at the front door greeting customers who intend to spend their hard earned money in that location. Needless to say I walked out empty-​handed particularly because of his bad attitude and the bad energy in the location. I didn’t even feel comfortable enough to mention it to any of the other employees and the location because they all seem to have snide attitudes.

This was one of the worst shopping experiences I have ever had in my life. The employees on the floor were extremely slow and annoying to work with. The employee who sold me my desk promised it would be in by Monday or Tuesday of this week knowing that I was buying this desk so I could begin my new job working from home. When I called this morning to check on the status the employee I spoke with said they do not have any shipments coming in for 2 – 3 weeks. Not only did he waste my one day off between jobs, but now I have to spend my own working day to find a new desk that will fit in my office. This has been extremely frustrating and I will never shop from CB2 again.

Someone suggested writing a scathing review of CB2/​Crate and Barrel on Facebook and Unilocal after my recent saga of an experience with them which has not yet been resolved so here goes… I ordered outdoor furniture from them in May and have not yet received it. After 5+ phone calls of waiting for more than 45 minutes each, the delivery was finally scheduled for yesterday between 4:45 — 6:45 pm. I came back early from my vacation to be home for the delivery and nothing– no phone call and no furniture. I have called a bunch of times yesterday and this morning (including waiting for 45 minutes on hold with no answer) and each time I have spoken with someone they have said they will have someone call me back. I have still not heard back from anyone about this. I think I should just cancel the order and never buy anything again from either CB2 or Crate and Barrel. This has gotten ridiculous.

Just furnished my entire new apartment with cb2. We love everything so far, and kept going back for more (glassware, accessories, etc.) The ciudad sofa, peekaboo console table, peekaboo coffee table, big dipper arc floor lamp, and stilt high top table are just some of our new favorites. Sign up for their email list online, always great deals! Delivery was great; they were on time, friendly, and assembled/​cleaned up and were in and out.

Update: Manager called me (in response to my complaints to corporate). Nice enough man. Listened. Apologized. Assured me the delivery charge had been removed (true) and that he’d have a conversation with Garrett re: customer relations. As for the couch, it’s exactly what I paid for.
Previous reviews (I don’t know if updates are added to or in place of…)
THE ABSOLUTELY WORST FURNITURE EXPERIENCE EVER.
I like the sofa. Delivered without legs, however. These things happen. Attempting to resolve the leg issue has been completely unacceptable.
1. Missed overnight from their Chicago warehouse (this is Thursday) so they will overnight but not getting here until Tuesday.
2. Asked by what definition Thursday-​Tuesday could be considered «overnight». No explanation.
3. Spoke to the asst. manager Garrett (after 4 minutes on hold) who, along with a bunch of attitude because he didn’t like talking to an admittedly irate customer, did nothing more than repeat that I would have to live with a couch without legs for 6 days.
4. Offered a refund on the shipping charges which I accepted.
Wouldn’t buy a flyswatter from them again.
I will update this review as their promises come to pass.

Great store.
I LOVE CB2 and drove all the way out to DC to check out a bunch of their sectionals.
The store is well organized and set up.
Employees are super friendly and very helpful. They made sure that they always stayed within reach and were able to answer all my questions, and yet no one pressured me into buying anything.
I was able to take all the time I needed to test out the sectionals and look at the fabrics.
Another great thing is that they have validated parking for one hour. If they didn’t have that, I doubt that I would actually want to drive all the way out there, since parking in Georgetown is quite expensive.
I didn’t buy the sectional that I wanted, but will definitely come back to this store, since they offer the modern furniture & décor that I love so much.

I was so confused about what to purchase my sister and her new hubby for their wedding. They had many things on their registry, but I was looking to be different and memorable. This store is amazing for gift ideas. The staff whom I spoke with was SUPER helpful. Filled with ideas and product knowledge, they made my choices very easy. I believe one was named Leo? and soon after that we were joined by another energetic female. All in all– they loved their gifts!

The store manager called today to apologize and assure me that defective products are not subject to the restocking fee. I am glad he took the time and contacted me but I’m still hugely disappointed in the quality of materials.

I purchased a cement side table from this CB2 this summer. I had to borrow a friends jeep wrangler with no AC in 95 degree heat to pick it up and bring it back. An hour later & soaked in sweat I’m unpacking the boxes and realized 1 of the 3 pieces is cracked & breaking apart.
I called the store and the representative said that I’d have to return all 3 pieces as they can’t exchange just 1. The idea of hauling 3 huge cement pieces back sounded like hell so I offered a compromise to just bring back the one cracked piece. It was their mistake after all as I didn’t break it. He said he couldn’t do that and i asked for the manager & prepared for a long winded debate
The manager picked up & was amazing. He admitted it was most likely cracked before I ever came into possession. That, while he couldn’t break up a set, he’d send somebody to deliver a new table & pick up the hold one. He even followed up later to ensure everything worked out on my end. Amazing customer service & I love the piece and have since been back to buy a mirror.

Some items at CB2 are very reasonably priced, while others are exorbitantly high. I mean, this is Crate and Barrel after all. The furnishings here have a more modern feel. They have free in-​store pick-​up for some items if you purchase online.
+ 1 hour FREE validated parking in the garage underneath the building– $ 7 thereafter

Pretty chaotic, full of young vibe. Service is non existent. Self-​service really. But it’s a young people’s home décor and furniture store with great selection of everything you’d need in your kitchen

I’m a huge fan of Crate & Barrel, but am on the fence with CB2. Geared more towards the ‘just graduated from college/​hipster’ crowd. More affordable than Crate & Barrel, but much more expensive than Target/​IKEA. Customer service was lacking while we visited. We spent 10 minutes in the store and hardly saw any associates, I’m glad we didn’t need assistance. I’d probably do my shopping online and only visit this store if I absolutely had to.

This review is for the customer service only:
I had ordered two end tables and a coffee table online (on a Tuesday) and the stocking system said they were in the Georgetown store and ready for pickup (woohoo!). The next day (Wednesday) as I prepared to go pick up the tables, I got a call from the store staying that one of the pieces was actually not in store, but they would have it shipped to the store asap.
Unfortunately, the reason I ordered these specific tables was because I had company coming the NEXT NIGHT (Thursday) and I had already sold/​donated my old furniture to make way for my new furniture (I know, I know, that was silly — but I needed the room!). So this would leave me without a table now!
The sales associate on the phone immediately switched the online order to an in-​store order and is overnighting the table to me. Great customer service.
Now I just hope it gets here in time! :)

Overall: Cheaper than Crate & Barrel, great service!
This is a good place to get some more affordable furniture/​home goods. I’m not super confident about how long things will last… but I bought a table so I’ll keep you posted.
I was most happy with the customer service. If you need something, ask for it and they will do their best to accommodate.

La chaine des magasins CB2 c’est un peu le même style entre Ikea et Habitat pour donner une idée générale aux français en visite aux USA désireux de trouver ce type de commerce.
On y trouve absolument de tout et dans différentes variantes pour chaque produits. De l’ameublement de la maison, de la cuisine en passant par la décoration d’intérieur et par des petits gadgets et autres babioles c’est un endroit où on peut passer un bon bout de temps a tout regarder.
Le magasin en lui même n’est pas énorme non plus et c’est peut être un petit point négatif, mais comme il est situé a George Twon c’est quand même compréhensible.
Le service et notamment celui aux caisses est cordial, plutôt efficace et orienté vers le client. Il y a beaucoup de caisses ce qui permet de réguler de manière optimale le temps d’attente avant de payer.
Un beau magasin même si l’on aurait souhaité qu’il soit plus grand avec pleins de belles choses amusantes et utiles qui saura ravir les clients de l’enseigne mais aussi ceux qui né connaissent pas !

Nice modern furniture, tad pricey but for what we paid not happy at all with our experience.
We bought a couch at the end of March, and they told us it wouldn’t be delivered until early May. Eh, not great, but a lot of furniture stores have those kind of ridiculous delivery time frames.
Late April rolls around, and no word from CB2 about when the couch will be delivered. So I call to see what’s up and find out that the couch won’t be delivered until early/​mid June. No one bothered to let us know that.
When I complained, I was connected to their customer service rep, who was sympathetic but could only offer a floor sample loaner to remedy the situation. Fine, better than nothing since we sold our old couch expecting the new one in a few days.
We get this loaner and it’s laced with white (!) stains. So bad that we have to cover it with blankets just to sit on it, which is even more ridiculous when we have out-​of-​town guests.
Bottom line, they need to get their act together when making promises, and they need to take better care of customers after making a promise they can’t keep.

I agree that CB2 is somewhere in between Ikea and the original Crate and Barrel. Perhaps a good compromise if you don’t want the flimsy wood composite/​cardboard backings of the cheaper Ikea models but aren’t actually decorating a permanent home that will last you a lifetime. Whenever I found a piece that I liked, I kept thinking either «I’d rather get a cheaper version from Ikea that I can discard of when I move,» or «I’d rather spend more and get the real deal at Crate and Barrel.»
What I did like were the creative tableware pieces and accessories that put a cute decorative spin on the type of clean designs you would find at Crate and Barrel (or Ikea, for that matter).
I may have chosen CB2 over Ikea if I had discovered this brand when I first moved here for school as an older student, but I think I may have missed the boat for fitting into the demographics for a full furnishing from CB2.

Considering I live below the poverty line with my entry-​level salary, I doubt I’ll be able to afford CB2 anytime soon. But when the day comes that I can afford more than a futon to sleep on, you can bet your bottom D.C. dollar I’ll spend it here.
If we get down to bare bones, this place is a gentrified IKEA. Does that make sense? Everything is re-​issued or made from organic alpaca wool in the Andes. Take, for example, the refurbished barn wood table complete with artisan metallic chairs. Let’s be real, it’s all beautiful.
There’s a great selection here of square furniture, which is nice and simple for the yuppy District crowd. Prices are a little rough, but everything looks to be meticulously well made. Even when it’s crowded, the space allows for people to move around in the store.
When I start making the big money, CB2 is the place I’ll be to furnish my hipster pad. Until then, I’ll simple window shop with envy.

It’s great to see a CB2 in Washington DC. This is the contemporary furniture store from the Crate and Barrel brand. I believe they somewhat market themselves as affordable contemporary furniture, which they are when compared to Design Within Reach or Room and Board. I would guess many of their items are almost one-​third to half the price from these other furniture stores that I’ve mentioned. And although the furniture doesn’t seem as sturdy, the price and design are just right for someone who is a little more budget minded. Shipping is also pretty inexpensive and I think they ship for free if you purchase over $ 1000 (not sure though, so you should check).
If you’re looking to furnish your new digs, this is a good place to check out.